Customer Reviews of Baron BMW
Best car buying experience ever.
byon 01/26/2024
It was my pleasure to work with Nick Bozinos at Baron BMW who is the most honest, knowledgeable and professional car salesman that I've ever met. From when we first inquired about the BMW X6 M50i that we ultimately bought, Nick answered all of our questions quickly and honestly and helped us every step of the way. Despite any reservations we had about making such a large purchase sight unseen in Kansas, over 1,200 miles from our New York home, the entire process couldn't have been any easier. Nick quickly, efficiently and patiently helped us throughout the entire process. He personally managed the video walk through, the fair offer on the Lexus we traded in, the financing, the notary that was sent right to our house to finalize the sale from our own kitchen island, prepping the new car, plates and registration, shipping, following up after we received it - everything. Everything really went as smoothly as it sounds, and I highly recommend Nick and the team at Baron BMW.
Service Top Notch
byon 01/05/2024
Zack always greets me with a smile and attention to my car needs. I am happy he has been promoted to service manager. He has the right attitude and mindset for running a service center and will train all his staff to be the same. I have alot of confidence in him. Austin was a new service rep and did an excellent job. Zack checked with me afterwords to make sure everything was handled correctly. I was provided a porter-CJ who drove me home and picked me up. He was very personable and respectable in the car and drove very carefully-with an $80,000 car! He has a bright future! Zack and Austin were at the dealership after hours to make sure I got my car back safely. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Overall Experience
byon 01/04/2024
Had a wonderful experience at Baron BMW in Merriam, KS (Kansas City). I knew what I wanted going into the dealership. JT worked with me to put in a custom order so I got exactly what I wanted. He kept in touch throughout the whole process. In fact, my M240i came in 4 months early! I am super happy with the overall experience, and would highly recommend JT and the Baron BMW team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Customers Service
byon 01/02/2024
I was coming in for brake work and other items needed to be replaced. They treated me as a VIP Customer since I have been working with them since 1995. It was a relief to see my bill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best BMW Dealership
byon 12/31/2023
Fantastic dealership! Friendly, efficient. I moved 8 hours away and still will only buy from Baron BMW. John N. And Nick K are wonderful to work with and make the buying process easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 12/19/2023
Service was quick and efficient Luke at baron automotive was polite thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and service advisors
byon 12/07/2023
Everything was performed as expected and on a reasonable schedule.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty fulfillment
byon 12/06/2023
I bought my BMW at Carvana. It was a nightmare and it was their fault. Baron took my car, ordered the part, gave me a loaner for 6 weeks while the part came from Germany and updated me along the way. Definitely made a BMW customer out of me!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Job
byon 12/05/2023
Excellent service and Austin was very friendly and helpful 5 star all the way. Much better service then my previous agent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/30/2023
Service was great but when I got my vehicle and was washed my floor mats were soaked inside the car . The car wasn’t dry . If you are going to offer this as a complimentary for your customers do it right or don’t do it at all .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW service - good experience
byon 11/29/2023
I needed an oil change, and my local BMW dealer was offering a good deal. Easy drop-off, nice service advisor, and a Lyft ride to work. Thorough check-up. Video of check-up even sent for me to watch the technical walk under and go through different parts. Overall good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service visit
byon 11/25/2023
Fast and easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
oil service
byon 11/25/2023
fast service. complete early.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine warranties maintainance
byon 11/16/2023
No problems
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Never a clear service price
byon 11/15/2023
I reserved an afternoon service spot for brake work and an oil change. According to their website, I would receive a 10% discount on all services for using one of the non-prime appointments. The service department had also sent me a coupon mailer. I was quoted a price when I dropped the vehicle off, but was told they would message once they inspected the vehicle. About an hour later, I received a service quote via text which was 35% higher than previously discussed (for the same work). I messaged Luke in service and he said he would get pricing fixed while they performed the work. At pick up, the pricing was still incorrect, neither coupon could be honored, and he forgot to add the 10% discount. He adjusted the quote slightly, but still never matched the first price quote at drop off. Seems like same story every time which is frustrating.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Would recommend bringing in for service
byon 11/11/2023
Thanks to Luke for making my service experience easier and getting my car in and out quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible and slow
byon 11/07/2023
They didn't do what I asked them to do and it took then forever to not do it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 11/07/2023
Luke Johnson provided exceptional service and Lyft rides were easy to and from office.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy purchase
byon 10/24/2023
My salesman was Crissean. He was FANTASTIC! He was patient, kind, very knowledgeable, sincere, thoughtful, fun, humorous, just a super great guy!!! My husband and I never felt pressured to buy. He was just very helpful. We are very pleased with our purchase. I highly recommend Baron BMW….and highly recommend Crissean as your dealer!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 10/10/2023
Pretty much everything was done online, did the test drive and bought it. Joshua was fantastic
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Richard Sartori
byon 10/04/2023
Luke went beyond the call for me. Special shout out to the mechanic who completed my service need same day. Really appreciate everyone at Baron’s. Thank You!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 10/03/2023
I was an out of town buyer and Nick Bozinos made us a deal over email which is too appealing to pass up. We took a trip to the dealership and finished the purchase all in an afternoon. Nick was friendly, helpful, and very pleasant to work with. The best car buying experience we have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
If you are a new or veteran BMW enthusiast in the greater Overland Park, Olathe, and Kansas City area, you're in the right spot! Baron BMW offers an envious selection of the season's hottest-selling BMW models as well as wide selection of reliable used cars.
In understanding that every driver wants to shop for a car differently, Baron BMW invites you to explore our new and used car inventories online or in person. Whatever you prefer, just know, our expert staff is renowned in and around Merriam, Kansas for their ability to listen to drivers' needs, and help them find just the right car and/or services to suit their lifestyle.
Looking to spend less on a car? We offer a wide selection of quality used cars that drivers in the Merriam, Overland Park, Olathe, and Kansas City can enjoy. So take that extra green and use it for a down payment, vacation, whatever suits your fancy. You'll still enjoy like-new quality and performance. Used is really just in the name
1 Comments