BMW of Des Moines
Today 9:00 AM - 8:00 PM
Customer Reviews of BMW of Des Moines
Review type:
Great Customer Experience
by Karl Culpepper on 12/07/2024
I had the best experience ever working with Tyler Vonnahme my Sales Representative at BMW of Des Moines. I was working with another BMW Dealership however I could not get the Sales Rep to return my calls or give me any accurate information… about the new X3. So I called BMW of Des Moines and Tyler took my call. He was very friendly and genuinely interested in helping me along my car buying journey. He took the time to educate me on matters that I was concerned with, he listened to me and showed a great deal of professionalism. I was so impressed by Tyler that I did end up ordering the new X3 M50 and I love it! Tyler also spent time with me after I took delivery of my new car and showed me how to work everything in the vehicle. The whole process from start to finish was a great experience and Skyler the Business Manager was great to work with and made the financing and paper work really simple and easy. I highly recommend going to buy your next BMW from Tyler at BMW of Des Moines.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
60 reviews
Sort by:
BMW Purchase
by TomD on 08/15/2019Ira was wonderful to work with during the process of leasing our new X3. He greeted us immediately upon arriving and continued to work and answer any and all questions we had as this was our first lease. We ended up arriving at the… dealership a couple hours before they were to close. By the time we were done looking at the car, discussing options and eventually leasing the vehicle, we ended up being there and hour after the facility had closed. Everyone we worked with were as friendly to us an hour after close as they had been earlier in the day. Once we were through all the paperwork, Ira was willing to stay even longer to show us features of our vehicle and how to access and operate them. A wonderful, smiling friendly man from beginning to end of the process. We have been in a couple times since and he always makes a point of coming up and greeting and shaking our hands. We definitely enjoyed the entire leasing process.Very Satisfied Customer
by Corey on 07/30/2019I recently purchased a new BMW X3 at BMW of Des Moines. Tyler Vonnahme was the salesperson I worked with, and I could not be happier with my experience and the deal we were able to agree on. If you go there, ask for him by name you will be… glad you did. From the time I walked in the door and someone offered me water or any other refreshments they have, to test driving, working on a deal, then finalizing the paperwork, I felt welcomed. This is not something you experience at many dealerships, let alone in the luxury market. I am a person who rarely ever rates anything online, but I feel it was worth spending the extra time on this one.Used Hyundai for my daughter
by vuke on 07/03/2019We came in on a Saturday kind of looking for a car for my 16-year-old daughter. We worked with a fellow named Eric and he was exceptionally good. He was very candid, Honest and told us everything he knew about the car. In the end the car… had higher mileage than we would’ve liked, but we were confident that we were getting a good deal. We were treated with honesty, respect and no pressure. We like doing business with this dealership and I hope to do more in the future .BMW of Des Moines
by Dawn on 04/30/2019Had a great experience with the purchase of my new BMW. Ira along with all the others I talked to made the experience very pleasant. Ira took the time to get me comfortable in my car and showed me how to work all the different new to me… tools this new car has! I'm a fan of both Ira and BMW of Des Moines!!!Excellent purchase experience
by dselsor on 04/24/2019Worked with Jim Andrews in the purchase of a 2016 340i. Outstanding guy to deal with! Friendly, knew his stuff, and gave me all the time I needed to evaluate the vehicle and review my purchase options. Would definitely recommend Jim to a… friend or family member.Efficient
by --- on 04/22/2019Ira was a good guy to work with. Process was efficient. I do not recommend vendors to my friends and have no family living here. The car I purchased is just what I wanted and I trust that service and follow up will be as good as the… buying experience has been.BMW
by Jake on 03/26/2019updated 04/01/2019The BMW dealership in Des Moines is a wonderful place o buy a car, our salesman Ira is the absolute best, he made our experience seamless and streamlined, I would recommend him and this dealership to anyone.Extraordinary
by April on 01/07/2019Ira Booker is the BEST! He bent over backwards to make sure I had the most extraordinary purchasing experience. From this point forward I will always recommend him to anyone that is in the market for a BMW.Ira goes above and beyond
by Vultik95 on 12/28/2018Ira by far has proven to be a true professional from the selection process to the pick up process bmw of Des Moines and ira are on your sideOutstanding purchase experience- Ask for Ira!
by Jon on 12/28/2018My wife and I had been in a few different times to look at various cars and SUVs before making our purchase decision. Ask for Ira- he made the entire experience simple and easy! This was our 1st BMW purchase and Ira was patient,… informative & really listened to our needs. We made our decision 20 minutes before close and Ira stayed 2 hours late for us to get the car and to make sure we were happy and taken care. Thanks for the great service!Best Service when buying a vehicle
by Valentina on 12/28/2018I would like to express my sincere gratitude to the BMW team for assisting me with my purchase. Very special thank you's go to Calvin Conley, my sales advisor, for making the whole process very easy and wonderful. His expertise and… assistance helped me to make the right choice to address my vehicle needs. Thank you very much for everything you do! Best sales advisor I ever had at my favourite dealership :-).Great experience
by Great on 12/27/2018This was a fantastic experience. The sales process was easy and the staff was friendly and helpful every step of the way.CPO BMW X3
by CFoster on 12/04/2018Hands down the best vehicle purchasing experience I have ever had. They were very easy going, easy to work with, and didn’t want play any games as far as showing me want I didn’t want. Extremely happy with our experience with them and will… return in the future !Great experience!
by Tom_G on 11/20/2018Trading cars, and buying tires or batteries for cars has always been an exasperating ordeal. You know they’ll either depreciate or wear out! But my experience at BMW of Des Moines, from my first conversation with Kelly until I drove my… almost new X5 home, was 99.99% exceptional! It was a great experience, even to the point of making two new friends! They are trustworthy, and I don’t use that word loosely!Mr.
by TIMOTHY on 10/31/2018I'm satisfied and if I weren't I'd be at the dealership getting any problem fixed.Great experience buying from Tony at BMW Des Moines
by Johnny on 10/27/2018For the 2nd time in my life I purchased a car online and had it shipped from out of state. My experience with Tony Kapsch couldn't of been better. In addition to negotiating with me with utter professionalism and giving me a fair deal,… Tony took great care to "hold my hand" through every step of the purchasing and shipping process. I wouldn't hesitate to make future purchases from Tony Kapsch and BMW Des Moines.Love the customer service!
by Kpoolman on 10/13/2018Just bought my second vehicle from Tyler Vonnahme. He is so easy to work with & very knowledgeable. Everyone is so friendly and helpful at this dealership.Sales Experience
by Jennifer on 09/20/2018Kelly goes above and beyond to provide exceptional customer service.Purchased used Mazda
by Cat on 09/14/2018Purchased a pre-owned Mazda cx-3, from beginning to end the process was painless! Kelly was a huge help and very accommodating. Would recommend this dealership to everyone!Professional friendly and courteous
by Kalonji on 06/12/2018First time ever at this dealership and I can definitely say that I would buy another truck/car from them again!!! They work hard for you not just your money. Honestly didnt know what to expect going in but Ira Booker the sales person I… worked with made it an easy process and I cant thank him enough!i3 lease purchase
by WanderlustDSM on 04/19/2018Originally leased our i3 from Lithia BMW and since have bought out the lease. The original lease deal worked for us to see if we wanted to commit to long term ownership of an electric car. A few months prior to our lease end, we got in… touch with the dealership to understand the process and determine if there would be a possibility to negotiate the residual shown on the lease. Within the day, we had an offer back to us which was close to what we were looking for. Two days later we purchased the car.
About our dealership
Thank you so much for your wonderful feedback! We're thrilled to hear about your great experience with Tyler at BMW of Des Moines. It’s fantastic that he was able to assist you with your new X3 M50 and make the process enjoyable. We appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new vehicle! Sincerely, The BMW of Des Moines team
by BMW of Des Moines on 12/10/2024