Lithia Volkswagen of Des Moines
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Customer Reviews of Lithia Volkswagen of Des Moines
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21 sales reviews
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Great Customer Service
by Jason on 01/25/2021I purchased a used car. Dane was my Sales Consultant and was very friendly and very knowledgeable. I was very pleased with the customer service throughout the entire car buying process. Dwayne even made financing fun. I highly recommend… checking out Lithia Volkswagen.Great buying experience
by AROB555 on 01/05/2017Brian Braak was our salesman and he did a great job. He was very professional and quite personable. We hit it off right of the bat and he was able to led us through our buying process with no pressure. He let us make the decision on our… own, unlike other dealerships that pressure you into a decision. He spent the time necessary telling us about our new car. A great buying experience.The way car buying should be!
by MarkBritt2017 on 01/01/2017We bought a 2017 Passat from Roger. We had a great experience working with him! Very knowledgeable, pleasant and was there to get us the car we wanted at the right price! If you are looking to get a Volkswagen, this is the place to go!Awesome Experience
by EnriquePV on 10/17/2016I had a fantastic experience buying my new car from VW of Des Moines. the salesman was very helpful throughout the entire process, answered all my questions and assisted me with all aspects of the puchase. In addition to the salesman,… the sales manager was also very helpful. I really enjoyed working with everyone at the dealership. I would recommend them to anyone interested in buying a new car!! High marks to them!!!!!Great Sales Experience
by PeterGreat on 05/24/2016Alex was great. Professional, honest and truly knowledgeable about your vehicles. I love my new Tiguan. So fun to drive has every accessory I wanted at a great price.Rock-N-A-Passat
by Tphillips2013 on 05/04/2016Originally I purchased a used vehicle and unfortunately there was issues with it.They did not hesitate one bit to void out my contract on the used vehicle and work very hard to help me find one I was satisfied with they showed me over 20… cars and SUVs none which I was completely satisfied with, they even went as far as bringing a vehicle down from Ames for me to look at which I didn't end up liking that one either. When it was all said and done they ended up selling me a brand new Passat which I love and I'm extremely happy with and highly recommend. The sales manager and salesman went above and beyond my expectations and when I got home from work today a package was delivered with some delicious homemade chocolate chip cookies from Volkswagen. Thanks Mr. C and Mr. V you guys were great.Great Dealership
by Kate4st8 on 03/11/2016Lithia Volkswagen cares about their clients. You can trust them and know you are getting honest answers to all your questions. They are great to work with. I highly recommend them.Great personal service
by melbs25 on 02/29/2016updated 03/07/2016Came in to look at trade-in options. Nick, the salesman, took us around and explained all of the different models, offered test drives of anything we wanted to take out, and took care of us throughout the entire process of leasing a new… Jetta.Comfortable purchase
by DrDOSIA on 01/14/2016Our Salesman Walt, made the purchase of our new Passat one of the easiest and pleasurable buying experience one could ask for when buying a car. There was never any pressure to buy or for decisions. Walt listened to our needs and desires,… then presented all the options that he could provide that fit our needs. He even made the financing go smoothly and efficiently. Who can disagree to 0% interest?New car purchase was fast and exceptional.
by jicmusic on 12/03/2015updated 12/16/2015I was excited to purchase my new VW Passat from Lithia VW. The sales associate is very good and has helped me and my husband purchase a number of our VW vehicles.Great experience!
by Icubs on 12/03/2015Worked with Brian Braak. Great guy and and true pro. Easy and fast. Thanks for a great experience!Wheels of Great Fortune
by smoothride_VW on 08/06/2015updated 10/21/2015The entire purchasing process from identifying options to financing was a smooth ride!Jon Kelly at Lithia of Des Moines
by natalie21 on 10/09/2015Jon was the best rep. He sat with me for literally hours helping me through my crazy car situation that I had.Jetta from George
by ace4156 on 08/19/2015Couldn't be happier with our experience. George tried and managed to find just the car we wanted at a fair price. Totally happyGreat people and great cars
by kougawolf on 07/26/2015With my credit rating I never figured I could get a loan anywhere but buy here pay here. They gave me a loan at a payment I can afford and a car I like and was the one online I had been looking at and wanted. Stop messing around with the… others and call them. Ill bet they can help.Good, but not great
by Almost_Great on 06/18/2015I was well cared for by my sales rep. I was impressed with how he handled us. Not too pushy, but straight up. The only negative was that the car wasn't detailed as promised. Scuffs that could have easily been wiped clean, candy between the… seats and other miscellaneous litter throughout. However, I did arrive 4 hours earlier than originally planned, but as I stated in my review to the dealership the sales rep should have offered us to come back another time for the detailing since there wasn't time at the time of pick up. Nonetheless, a good experience overall. Good, not great.Excellent Service
by Kayla95 on 06/16/2015Absolutely loved the customer service! So personal and always willing to work with you on negotiating. Overall a great experience!In and out with a new car in 60 min
by Philcampbell on 06/05/2015I knew what vehicle I wanted, I told the salesman, he found it in their inventory, didn't try to get me to change my mind and 30 min later I was filling out paperwork, drove off in under 60 min, with exactly what I wanted. Easiest time… buying a car that I have ever had.Excited
by mcintosh82 on 03/10/2015updated 03/19/2015We went in on a saturday around noon to look at a vehicle. Like the car and staff so much by 4pm that afternoon drove home with a new car.Great Experience with Brad Ernst
by Pankem07 on 12/13/2014I purchased a new Passat from Brad Ernst at Lithia Volkswagen of Des Moines early this fall. I was so impressed with the service I received. Brad was able to give me a fair price for my trade and got me a great price on the vehicle. I was… impressed and will definitely send friends his way if they are looking for a new vehicle.Great experience
by Mttptrck on 12/06/2014We recently bought a used Passat from Lithia VW of Des Moines. We had a great experience working with Brad Ernst as our salesman. We didn't get the "used car treatment" we had gotten at other dealerships around town. Lithia was… professional and respectful. The buying process was actually enjoyable. Once we purchased the vehicle we noticed a small issue in the grill. Brad was quick and responsive after the sale and the dealership took care of the issue without question. I would recommend Brad Ernst and Lithia to anyone looking for a new or used vehicle and will go back for my next vehicle.
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