Tipton Ford
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Customer Reviews of Tipton Ford
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22 reviews
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Buyer Beware!!!!!!
by Mike c on 07/31/2023Bought a 2020 mustang gt I saw that it had abnormal wear on the inside of the front tires when I was buying it and asked the salesman if it had been aligned he assured me yes it had. Took car home less than 3000 miles later I took it to a… tire shop to have the tires looked at and the front tire that I had asked them about and had been reassured it was fixed was ready to blow. It was severe enough that the tire company didn’t want me to drive it home. I asked them to help me with the cost of repairs that they lied and said they made, and they said no, asked for 200$ to cover alignment they said no. Now I’m out 1200 for tires and alignment on a car I haven’t ever changed oil in yet!!!! BUYER BEWARE!!!!!!! Go Somewhere Where They Stand Behind What They Sell!!! This dealer does NOT!!!!!! Do Yourself a Favor and read the rest of the 1 star reviews there is a very clear pattern of unprofessionalism at this dealership. I wish I would have before my purchase. Go somewhere else anywhere will be better than Tipton Ford Defenitely not the best dealership in the world!!!!Dealership does no integrity
by Xydose on 06/25/2023This dealership will not receive any stars from me, I had been researching a car I wanted on the Carfax (app/website), and I did my prepurchasing through the CarGurus (app). I literally had to show up and sign the papers. This dealership's… word means NOTHING, zero integrity. I did everything in textbook fashion, set an appointment on the previous business day ( and confirmed with Skylar via text (he confirmed it to be 1:15), and came in ON TIME with all the proper documents and insurance information. Instead, I arrived in the most uncomfortable situation I had ever been in as a customer in my entire life. We decided after arriving to check out the car before we went in to sign, 3 guys stood outside shooting uncomfortable remarks, "It's sold don't bother, among other things." It was a very uncomfortable feeling to have, especially after driving 40 minutes to sign a contract, and I did not choose a backwater dealership, I thought I chose a big-name dealer I could trust, I've owned 4 different Mustangs throughout my life, I have never had a bad name to say about the brand.. I had been speaking to Skylar since the a.m. and my financials had already been submitted AND approved), next we walked in not to be greeted by any form of customer service representative, no instead we found our seats ourselves, as everyone stared at us uncomfortably as if in disbelief we were there. To make a long story shorter, we sat there without anyone having the courtesy to even tell us we were wasting our time instead I was told my appointment meant nothing in so many words, they didn't even try to offer us something else. Instead, 45 minutes later after watching a group of younger guys shoot looks and comments AND go through financing qualifications on the car, I came to finalize, as we sat there while the door was open full audience to all of it AND the looks. We finally got pulled into an office with Skylar who told us "He texted us someone was looking at it." This was after we told him we were on our way, coming to sign, and that we had a 40-minute drive. He also told us that if we had put a 500$ hold it would have been different. In the numerous times we had communicated in the last 24 hours (twice by phone, even more through text messages) NOT ONCE did he ever mention a 500$ hold, it totally wouldn't have been an issue. I had even called the previous day and spoken to someone to whom replied Skylar was busy, I told them very clearly and concisely I did all my prequalifications 24 hours in advance, I'm very serious about the car, and literally want to visually inspect before I sign, but am ready to sign WITH a deal on the table. Skylar then took it up a notch and lied time to our faces (one of which is confirmed via text) and told us we had no appt, but they did. (However, he must have forgotten that he texted me a group of guys walked in with no appointment and just thought I should. I mean what good is an appointment if a FORD DEALER won't even honor it? Furthermore, he was completely aware I was on my way to sign and driving a 40-minute drive. We unapologetically walked out without any promise of any other service, an apology, just uncomfortable looks, and a 60x more uncomfortable situation. This dealership has no honor and integrity and will unapologetically waste your time and if it suits them put you in an uncomfortable situation. Thank you for reading and happy shopping... Hopefully not here.SIMPLY THE BEST
by M M on 11/26/2021Dealt with this dealership on the purchase of our new vehicle, it was simply the best experience we ever had buying a car! Thank you!Buyer Beware!!
by Melinda on 09/11/2021Worst customer service I've ever experienced!! All the cars on the lot were damaged, high mileage and way over priced. For some odd reason they all had the smell of rotten fish in them too. I would not recommend purchasing a car from this… dealership.Low Pressure, Straight forward and friendly service
by scotthep on 04/06/2016We were referred to Tipton Ford from a friend. AFter some questionable experiences at dealerships closer to us I decided to give them a try. My wife and I couldn't have been happier with the the straight forward approach. Dirk Baxter was my… salesperson and he was great to work with. Also thanks to Jon Thomas and Doug Shepherd. They quickly found the car we were looking for and made the whole process easy and low pressure. Thanks everyone at Tipton Ford!Great Service, Friendly staff, treat you like you are family.
by Tennille1103 on 02/15/2016updated 03/03/2016The service department always does a great job. They allowed me to leave my Flex and fit in the oil change on the spur of the moment. I work out of town and that kind of service is great!!!Tipton Ford Great Service
by DwayneV on 02/16/2016Could not ask for a better experience purchasing a new vehicle, in this case a 2012 Ford F-150 4x4. My wife and I came in on a Saturday for a test drive and discussion about purchasing a new truck, I had already contacted Ron Boyland about… coming in and seeing him. He had the truck ready and even let us keep it over the weekend to make our final decision. After working out some details with a new set of tires and financing we are the proud owners of a 2012 Ford F-150 4x4 which I will add was clean as a pin and well taken care of. Thank you to all of the Tipton Ford Staff for a very good experience. We would definitely recommend Tipton Ford to friends and Family for their next purchase.TanyaFordFocus
by TanyaFordFocus on 01/25/2016The Ford Focus I purchased from Tipton Ford needed the first oil change done. They were friendly, courteous and fast. I will be taking my Focus back to get the second oil change done.Great service and quick
by Davidtown on 12/31/2015updated 01/11/2016Service was great and super fast. Facilities were super cleanTipton
by lafordtipton on 12/22/2015Friendly and professional staff. The cashier was very helpful with a confusing ford rebate card I was trying to use. She was very kind and patient.TIPTON FORD
by tbulf150 on 10/02/2015Thank you Tipton Ford for an excellent experience in the finding and purchasing of my F-150.. Everyone at the dealership was great.All praise
by dfh2371 on 08/11/2015The service was timely and excellent. A question about electronics took awhile to answer but the guy wouldn't give up until it was answered and I appreciated it very much. We will be back again.Online vehicle found to be a great deal!
by Blastdmh on 08/07/2015Found vehicle online. Ron was helpful with info via email. When I showed up, vehicle was as described and we were able to quickly work a deal including my trade.Work on my truck
by dmlawson on 07/13/2015updated 07/30/2015The service was great. They did what they promised.excellent
by idontknow7316 on 07/21/2015Exceptional service, staff friendly done in a timely manner. Also happy that I only went in to have a part replaced and when service department called to explain what was needed I then realized that I was due for an oil change and asked if… it could be done also knowing they were busy and a appointment needed to be made to have that done service manager said yes that could be done today to save you a trip back in Tipton Ford has me sold and when it's time to buy a new car that is where I will go thanks for your service !Professional
by VJJ5301 on 07/02/2015Regardless of the type of vehicle I own I use your service department because they are professional, courteous, patient, and helpful. All of the staff are friendly and helpful.hometown friendly store and service
by billyd2517 on 05/22/20152012 Explorer. Service had always been super. Good people with you and your vehicle in mind.Great dealership
by shasta21 on 05/18/2015My experience with this dealership was exceptional salesman Ron was a big help with my internet questions had vehicle waiting when we arrived and made the sales transaction one of the easiest car purchases we have ever had. would recommend… to anyone. thanks Tipton FordTop notch dealership
by kj19 on 05/05/2015Excellent dealership and staff. Always takes the time to talk to you no matter what your there for.Tipton Ford - Worth a Visit
by deepbluechrome on 01/30/2015What you will find: A good selection of new and used Ford vehicles. A sales staff that is interested in helping you find a vehicle that meets your criteria including price range. A sales team that that is pretty much no nonsense and… interested in working toward a price that is competitive without haggling. You can shop larger lots around the area, but you are likely not to find a better deal than at Tipton Ford. If you are going to purchase a Ford, visit Tipton first, then benchmark others against them if you will. But, if you find a vehicle you like at Tipton Ford, you will likely be returning there for the purchase. At least this was my experience in Jan. 2015. At Tipton Ford, I was offered the most attractive price without having to ask for all of the special discounts - they applied the discounts up front and then challenged me to find other dealerships that would match their pricing for the same vehicle. I tried a couple of other dealerships and found myself back a Tipton Ford before the day's end. This isn't a mega dealership, but that likely works in your favor if you can find the car you like on their lot. I suspect that even if you cannot find a car of your liking on the lot, they will find a way to bring in what you are looking for. Go there first. Give them a chance - it will be worth you time.Awesome Customer Service!
by monica_w65 on 06/07/2014updated 05/21/2025I loved the personal attention received from Tipton Ford and the effort put forth to assist with refinancing to lower my interest rate. Doug reached out to me to assist instead having to do it all on my own. Such a timesaver and so… appreciated.
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