Tipton Ford

This dealership will not receive any stars from me, I had been researching a car I wanted on the Carfax (app/website), and I did my prepurchasing through the CarGurus (app). I literally had to show up and sign the papers. This dealership's word means NOTHING, zero integrity. I did everything in textbook fashion, set an appointment on the previous business day ( and confirmed with Skylar via text (he confirmed it to be 1:15), and came in ON TIME with all the proper documents and insurance information. Instead, I arrived in the most uncomfortable situation I had ever been in as a customer in my entire life. We decided after arriving to check out the car before we went in to sign, 3 guys stood outside shooting uncomfortable remarks, "It's sold don't bother, among other things." It was a very uncomfortable feeling to have, especially after driving 40 minutes to sign a contract, and I did not choose a backwater dealership, I thought I chose a big-name dealer I could trust, I've owned 4 different Mustangs throughout my life, I have never had a bad name to say about the brand.. I had been speaking to Skylar since the a.m. and my financials had already been submitted AND approved), next we walked in not to be greeted by any form of customer service representative, no instead we found our seats ourselves, as everyone stared at us uncomfortably as if in disbelief we were there. To make a long story shorter, we sat there without anyone having the courtesy to even tell us we were wasting our time instead I was told my appointment meant nothing in so many words, they didn't even try to offer us something else. Instead, 45 minutes later after watching a group of younger guys shoot looks and comments AND go through financing qualifications on the car, I came to finalize, as we sat there while the door was open full audience to all of it AND the looks. We finally got pulled into an office with Skylar who told us "He texted us someone was looking at it." This was after we told him we were on our way, coming to sign, and that we had a 40-minute drive. He also told us that if we had put a 500$ hold it would have been different. In the numerous times we had communicated in the last 24 hours (twice by phone, even more through text messages) NOT ONCE did he ever mention a 500$ hold, it totally wouldn't have been an issue. I had even called the previous day and spoken to someone to whom replied Skylar was busy, I told them very clearly and concisely I did all my prequalifications 24 hours in advance, I'm very serious about the car, and literally want to visually inspect before I sign, but am ready to sign WITH a deal on the table. Skylar then took it up a notch and lied time to our faces (one of which is confirmed via text) and told us we had no appt, but they did. (However, he must have forgotten that he texted me a group of guys walked in with no appointment and just thought I should. I mean what good is an appointment if a FORD DEALER won't even honor it? Furthermore, he was completely aware I was on my way to sign and driving a 40-minute drive. We unapologetically walked out without any promise of any other service, an apology, just uncomfortable looks, and a 60x more uncomfortable situation. This dealership has no honor and integrity and will unapologetically waste your time and if it suits them put you in an uncomfortable situation. Thank you for reading and happy shopping... Hopefully not here.