Carver Toyota of Columbus
Customer Reviews of Carver Toyota of Columbus
Thank you Carver Toyota!
byon 07/06/2023
Thank you to the team at Carver Toyota for years of great customer service dealing with both their sales team and service department. Great communication from them when dealing with issues even outside of their control. I recommend them to anyone looking to buy a new or used vehicle, or if you want to keep your current vehicle maintained to last as long as possible- this is a great place to stop in at. Special thank you to Shawn Rasmussen, Jason Teague and Ashley Jannie for their thorough assistance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer service
byon 07/22/2021
I would like to recognize Quentin in the service department he truly went above and beyond on getting me the best deal and prices on my repair he was very prompt on always keeping me updated on my car and very caring and so nice to talk too so again thank you so much on all your help on my Toyota RAV4
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
MISSING PART
byon 05/12/2017
Oil change was done on my 2010 Toyota Tundra 12/23/16 MILAGE 84,749. I went to a Toyota dealer closer to home to get my next oil change at 89,776 MILES. I was informed that my shroud and all mounting hardware was missing. I came back to this dealership, which is also where I originally purchased my truck, to address what I had been told by the dealership who had found the parts missing. I was told there was nothing that could be done about it. I am very disappointed in their customer service and will not ever recommend anyone to this dealership for the purchase of a vehicle or maintenance of. Check under your vehicle people before leaving after an oil change to make sure your parts all there. D. H.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service Dept did not perform work paid to do
byon 06/28/2016
Received a quote from the service department to replace 2 gaskets. Dropped the car off and requested used parts be saved for me. Returned to pick up the car and only one gasket had been replaced. Technician included an o-ring in with the one used gasket. My car has a timing chain tensioner gasket and does not have an o-ring. Invoice included charges for the timing chain tensioner gasket but narrative stated they replaced o-ring. Called and spoke with Service Manager who investigated complaint. He determined the technician did not replace the timing chain tensioner gasket and stated the technician told him he took the o-ring out of his toolbox. Arranged a time to return to the dealership to have the second gasket replaced. Service Manager seemed to sincerely want to rectify the situation, however, it should not have been necessary to return a second time to have the work performed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Awesome!
byon 01/08/2015
Had a great service experience here! My service person even washed my car for me! It was finished quickly and they listed exactly what they did to my Rav.
- Recommend this dealer? Yes
