Carver Toyota of Columbus
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Customer Reviews of Carver Toyota of Columbus
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Service Dept did not perform work paid to do
by Sarah47201 on 06/28/2016Received a quote from the service department to replace 2 gaskets. Dropped the car off and requested used parts be saved for me. Returned to pick up the car and only one gasket had been replaced. Technician included an o-ring in with the… one used gasket. My car has a timing chain tensioner gasket and does not have an o-ring. Invoice included charges for the timing chain tensioner gasket but narrative stated they replaced o-ring. Called and spoke with Service Manager who investigated complaint. He determined the technician did not replace the timing chain tensioner gasket and stated the technician told him he took the o-ring out of his toolbox. Arranged a time to return to the dealership to have the second gasket replaced. Service Manager seemed to sincerely want to rectify the situation, however, it should not have been necessary to return a second time to have the work performed.Absolutely Awesome Experience!
by theduck60 on 05/27/2016"This is the way to buy a car!" Thank you Brian, for a wonderful buying experience from beginning to end! Thank you Tim for a pleasant experience signing all those papers too. We are extremely happy with the car, and the total… experience. We will most certainly refer any of our friends and relatives down your way!Tundra Purchase
by dmr63ii on 03/20/2016Very pleasant experience with Scott Babb and the team at Carver Toyota. Toyota has a strong reputation for high quality so my comments are more about the Carver team here in Columbus Indiana. The Carver dealership is a no pressure… atmosphere, helpful, courteous, provided comments to help me learn about the product and Toyota support and service offerings. The Carver facility was clean and a warm, welcome atmosphere. Clearly they pay attention to the details to make sure you feel comfortable, safe, and at home. Also a very pleasant experience with the Carver finance leader, Tim. Tim was efficient, helpful, and made sure I understood all the details as we wrapped up the new purchase. I recommend Scott and Tim to anyone and you will be treated with respect and courtesy. I wanted to keep my business local and also wanted to buy a US made product. I'm only a few hours into my Tundra ownership experience, but I have confidence in my fellow citizens in San Antonio, TX and I suspect they did a best-in-class job assembling this Tundra. If you are in the market for a truck, do not buy before you have a chance to drive and sit in the Tundra Crewman.Great Experience
by Amitnrai on 08/24/2015I recently bought my new corolla le. The experience at Carver was unmatched. The flow of activities, information was impeccable. I liked the staff, particularly Paul Dyer who made the overall buying experience stress free, came across as… quite well informed and professionally excellent. I would recommend them to prospective fellow car buyersAwesome Experience!
by RetiredUSAF on 07/28/2015Without a doubt, the quickest and easiest car buying experience ever. The salesman was friendly, knowledeable and efficient. The finance manager got us in and out in no-time. I will definitely return for future purchases!Excellent Experience
by mbckl7303 on 05/18/2015I had an excellent experience at Carver. It was the most painless car buying experience I have had. The car was ready for me to test drive and there was no pressure. They met my offer and did not try to push anything else on me. Nick… Dougherty was wonderful and made my experience enjoyable. He removed an old license plate for me without any issues. I would recommend them to anyone.Very happy customer!
by karleagleman on 04/08/2015Top notch service! I worked with Tim Mellinger who genuinely cared for my best interest, and was always upfront about all details in leasing my 2015 Toyota Tacoma. I'm so happy with the deal that I got and how I was treated as a customer. I… highly recommend Carver to anyone looking for a vehicle.Great for purchasing and service
by gf1955 on 03/18/2015I have had nothing but great service at Carver Toyota in sales and service. I inquired online for a new vehicle and within minutes had a response with my questions answered. When I went in to test drive, I was greeted and had the car I was… interested in pulled up and ready to take for a drive. Sales associates were friendly and the purchase process was the easiest one I have had to date. Finance was promote and painless. I have had my new car in once for service and had a great experience as well. Amanda helped me in the service area and greeted me with a smile and was treated with respect. I would recommend Carver to anyone purchasing a vehicle in the Indianapolis area.Awesome!
by Toyotaproud on 01/08/2015Had a great service experience here! My service person even washed my car for me! It was finished quickly and they listed exactly what they did to my Rav.Complete Lies
by chillman1 on 09/16/2014Buyer Beware Very poor business practice here. False information given by the various departments involved. Deal that was promised suddenly could not be made. Classic bait and switch. Huge waste of time.Great Service
by elle_37408 on 05/16/2014updated 08/01/2025The service here is amazing: so helpful and honest. I don't feel swindled. They are also great with kids, very accommodating so I could focus on what I came for. A car!
Ram 1500
Toyota Highlander Hybrid
Toyota Sienna
Ford Escape
About our dealership
That's what we like to hear! Customer satisfaction is the number one goal here at Carver Toyota and we'll always do our best to make sure you have an awesome experience with us. Please let us know if there's anything else you need. Thank you!
by cwylonis on 08/25/2015