Customer Reviews of Lexus of Merrillville
Review type:
Come here for your Lexus!
by Asia L on 03/11/2024Overall, I was extremely impressed with the customer service I received at this Lexus dealership. I was assisted by Mr. Willie Haddad who went above and beyond to make sure I got the best deal possible for my 2024 Lexus NX. He was… professional, courteous, and truly cared about providing the best experience for me. Desmond assisted in answering my questions and made the entire car-buying process smooth and stress-free. Overall, I was extremely impressed with their customer service. I would highly recommend this dealership to anyone in the market.James Tucker was awesome ! He was professional, courteous, knowledgeable.
by Rick on 11/06/2023Lexus of Merrillville is a well run Dealership. My purchase went off without a hitch ! My sales Associate, James Tucker, was awesome. He was professional, knowledgeable and extremely helpful.Wonderful experience. Never said that about a car buying experience before
by Barry Craig on 06/26/2023Bob Navarro made the purchase of our new Lexus a happy and efficient experience. Car was delivered shiny new and gassed up. Whole experience at the dealership was white glove treatment. Highly recommended. Plus, I never spent so little time… buying a car. From the first phone call to the wave goodbye, this was easy and pleasant.Barry, thank you for the glowing review! We're so glad to hear that Bob provided you with a happy and efficient car-buying experience. It's great to know that our team at Lexus of Merrillville delivered white glove treatment from start to finish. Enjoy your new Lexus and drive safely!
Family Owned Family First
by Scott V on 04/20/2022My wife and I just picked up our 2022 Lexus RX 350 . We had a 1.25 hour ride home and it was amazing. These are crazy times getting cars nowadays and Lexus of Merrillville pulled through as promised. We only wanted the Eminent White Pearl… with Parchment interior. We were told one was coming in with our options and color choices and guess what happened. We got a call saying the vehicle arrived. To say the least we were elated. We went over the options and then scheduled a pick up day and time. Our salesperson Johnathan Vargas is a very informed knowledgable salesperson who guided us through the sales process. Johnathon introduced us to his General Manager Pete Takas who thanked us for our business and welcomed us to his Lexus family. We had a great experience at this dealership so give them a try. You will leave smiling!Hi Scott - Congratulations to you and your wife on your new 2022 Lexus RX 350! We are delighted that you had such a positive experience working with Johnathan, Pete, and our team. Thank you for giving Lexus of Merrillville your business!
Certified pre-owned sales
by Kimberly on 07/29/2020I am having a hard time doing an overall rating normally I would give Lexus of Merrillville 5 Stars and Yes recommend family and friends but this experience has made me a little jaded. I have been looking at the same 2019 RX with 15300… miles since the beginning of June I was told that the vehicles cannot be sold pre-owned certified until a part which it needed was replaced and with C19 I had no problem waiting. Went back to the dealership 2 weeks ago vehicle still not on the lot a salesman came out gave me his card and said he would call once it was on the lot. He did call stated car was available and there was no room for negotiation the price is the price so I waited a few more weeks the car is still available and still be advertised with the same mileage and price. Today I went to see the car it was on the lot and available. Here is the kicker I am trading a 2017 vehicle with very low miles and even the dealership gave it an excellent grade per KBB, they came back at the lowest price which was fine I still have some wiggle room I was very close to saying yes. So I decide to take the 2019 RX out for a test drive and it doesn't have 15300 miles it has 20028 miles 25% more than advertised I thought I was given the wrong car. The salesman stated that someone has been driving the car than I asked how much are they taking off since it now has 5000 miles more and the answer was SAME Price no difference for an additional 5000 miles this makes no sense to me. I am sure if I brought the car I was trading with an additional 5K in miles the price would change from their original offer. In closing I have made more than 1 attempt to look at this car since the beginning of June at this point I am very disappointed with Lexus of Merrillville I am not sure why I was not called about it once it was repaired but I will see what happens over the next few days.Thank you for your feedback. Here at Lexus of Merrillville, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us directly at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Lexus of Merrillville Team
RX 350
by Steven on 07/23/2020Extremely helpful as helping determine which vehicle suited our needs. Very knowledgeable and low pressure sales tactics. Joe was great salesman and will refer him to anyone we canThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Lexus of Merrillville Team
Good salesmanship
by Sam on 07/21/2020Everything felt very fair. Did not feel like I was being led by the nose to something I didn't want to get into.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Lexus of Merrillville Team
5 star
by Caroline on 07/03/2020updated 07/09/2020No high pressure. Straightforward but still willing to negotiate.Thank you for the excellent review! It is great to know that we were able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. The Lexus of Merrillville Team
5
by Mark on 07/02/2020updated 07/09/2020John in sales and Bob in finance were both very helpful and courteous.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Lexus of Merrillville Team
Great and friendly service
by Shar on 07/06/2020How friendly all the workers were and ensured we got the car we was there for.We appreciate the kind words, Shar. We look forward to seeing you again in the future! Sincerely, The Lexus of Merrillville Team
Great dealership
by William on 06/30/2020The salesman Dave made us feel very special during the entire experience. His expertise and product knowledge was evident from our first contact.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Dave and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. The Lexus of Merrillville Team
The best Lexus dealership in Indiana
by Deborah on 06/04/2020I want to buy every car from Bob Navarro. I always have a hard time luring my husband to a car dealership. Bob Navarro was easy for my husband to talk to. Bob was very knowledgeable and patient with all of our questions. Bob Winland was… also very personable and efficient. Sitting in the car with Ric Coven, I thought I was in the cockpit of a plane with the pilot! Thank you Lexus!!Thank you for taking the time to write this review. We are pleased to hear that Bob was able to provide an efficient and overall positive experience. Best, The Lexus of Merrillville Team
great place to buy a car
by George on 05/31/2020Everyone was friendly, your prices were reasonable, and your building was beautiful. Was a pleasure doing business with you! I wouldn't hesitate to buy a car from you again.We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, The Lexus of Merrillville Team
Great job guys!!!
by Roderick on 05/27/2020Great environment, salesperson was nice, process was easyRoderick, we are so glad we could take care of all of your needs at Lexus of Merrillville. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Lexus of Merrillville Team
Very Appreciative
by Marsha on 03/15/2020My salesman, Darryl Jones was very helpful.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Lexus of Merrillville Team
Lexus NX300
by Natalie on 03/04/2020It was an easy process. Joe was very knowledgeable about the vehicle and really easy to work with. I couldn't be happier with my purchaseNatalie, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Lexus of Merrillville Team
The dealership, Lexus of Merrillville
by Steve on 03/03/2020Jonathan and Pete were very accommodating during our recent purchase.Thank you for your great review, Steve! We're glad to have Jonathan and Peter on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Lexus of Merrillville Team
One of the best car purchase experience
by Fredy on 02/07/2020Joe was very helpful and professional. He made sure the purchase of my car was a very good experience.Thank you so much for your feedback, Fredy. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Joe. Please let us know if we can ever help you in the future. -The Lexus of Merrillville Team
Easy purchase
by Richard on 02/06/2020It was the easiest car purchase that I’ve made. You had the car I wanted and the salesman allowed me to make a decision without any pressure. Dealing with the finance manager was also easy.Richard, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! - The Lexus of Merrillville Team
Great experience purchasing a used Lexus RX350
by Sally on 01/23/2020No pressure, just facts. Johnathon Vargas knows "everything Lexus" and allowed the vehicles quality to show itself. Johnathon was a pleasure to work with!Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! -The Lexus of Merrillville Team
Great sales and great service at Lexus of Merrillville
by Arman on 01/07/2020I believe my recent purchase makes 5 or 6 Lexus vehicles my parents and myself have made. We started in Lexus of Orland Park and transitioned to Merrillville when that location opened. Everyone at the Merrillville location is professional… and goes the extra distance to ensure we are taken care. This is true whether we are buying or just visiting for service. My salesman Joe was great. I was in a rush and I think he managed to get me out the door within 45 minutes of making the decision to move forward. I want to make a special note of the service department at Lexus. It is hands down a quality system and experience. I never have to go too far out to calendar a service and courtesy vehicles are always available. This is a such a great benefit to customer who cannot always sit and wait for service during the day.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -The Lexus of Merrillville Team
We know that prospective customers are extremely well educated when researching their next vehicle. Lexus of Merrillville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Rick, we're delighted to know that your purchase at Lexus of Merrillville went smoothly and James was able to assist you effectively. Thanks for sharing your experience!
by Lexus of Merrillville on 11/07/2023