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Customer Reviews of Don Hinds Ford

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68 reviews
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  • Great service and employees

    5 out of 5 starsby ctk0799 on 06/15/2017

    The service was great on my F150. They handled all of the recalls that needed to be done and provided quick courteous service.
  • Awesome experience

    5 out of 5 starsby TAMorey on 06/14/2017

    Sarah was AWESOME and so very helpful during the entire process. Randy was also very helpful in the final stages of the process.
  • Return for the third purchase

    5 out of 5 starsby hollinhse on 09/19/2015

    Well to start with Diana Bell has came through again for my family and made my wife happy with our purchase. Then Shawn Rhea got us a great rate on the finance, I didn't think they could beat the last time but they did and we are happy and before we left the dealership we told Diana what the next purchase is going to be.
  • Great Assistance with Our New Flex

    5 out of 5 starsby hollinhse on 12/15/2014

    My sales person (Diana) was excellent and the finance person (Shaun) was unbelievable, I have bought many vehicles in my life and this was a great experience for me and my wife. Also they helped us get a car we only dreamed about, thanks so much!!!!
  • They were better than others

    3 out of 5 starsby thebrickyard on 06/22/2012
    updated 06/05/2025

    I've had some bad experience at some of the local dealers in the last few years. I went into Don Hines and told my sales man that I didn't want to be jerked around. I liked Jake, he didn't jerk me around, and he let me take two cars home to test drive, which is ultimately what sold the car. I wasn't happy that they wouldn't come down on the price or give me anything in any way. The used car I purchased had some damage, and I wanted them to give me something to make up for it, but they didn't budge at all. I really liked the car though, so I bit the bullet and bought it anyway. They did not earn my loyalty for future purchases, but they were a LOT better than Byrd and Tom Morh who both jerked me around. I appreciated that they let me take the cars home to test drive and didn't have me sit in the dealership for hours on end feeding me lines of crap like the other two aforementioned dealerships. Overall, I would recommend them over some other places, but I definitely didn't get a 5 star experience. Then again, maybe my expectations of car dealerships are too high.

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