Customer Reviews of Ed Martin Chrysler Dodge Jeep Ram
Review type:
Best Car Dealer I've ever worked with
by BoRamYou on 04/24/2014updated 09/03/2014Best experianc I've ever had working with a car dealer. The only one that comes close was buying my last truck, different brand but from "The Only Name You Need To Know" also. This Ram is the best truck I've seen in awhile and I love it.… Highly recomend the Ram and Ed Martin.2014 Durango
by DurangoDriver on 05/16/2014updated 06/01/2025Worked with the Ed Martin group to find the car I wanted. Reviewed a number of possibilities and came up with ordering the car. They kept me informed of the progress of the building of the car and the estimated time of arrival. The whole… process went smoothly. Working with the dealerships was an excellent experience.Disappointed, bad business practice
by phillygurl on 12/31/2013updated 06/01/2025I had bought a vehicle from Ed Martin two years ago and had a wonderful experience. I went to the dealership on Saturday to purchase another vehicle since my previous experience was positive. I waited over an hour for loan processing. After… an hour and a half, I was told the interest rates they found from banks were not where anyone wanted to be and that they would check with the credit unions and they didn't want me to wait any longer. Jesse offered to bring the car and paperwork to me Monday and that he didn't want me to wait any longer. He informed me he would contact me Monday. I knew when I left the financial part was not going to work. It is now Tuesday and I never received a call saying there was nothing they could do or that they were unable to obtain financing for me. A good business would inform you of the news whether positive or negative to your face. I respect a company more for being honest than sneaky and avoiding delivering news. At least have some common courtesy of calling as promised. I was referred by members of the community to purchase my last vehicle from them. After this negative experience, I will not purchase any vehicle from Ed Martin again. Sometimes being honest and delivering news that a customer may not want to hear is the best business practice and the customer will respect you more and will come back when the situation changes.Not to be trusted!
by a6autofan on 05/24/2013updated 06/01/2025I negotiated to purchase a used vehicle from this dealership to be shippedd out of state. James B, the sales rep was friendly and responsive. We came to an agreement on a Friday and I put down a deposit. I informed Mr. B that I had… initiated sale of stock so that I could pay for the vehicle and that it would take approximately one week to get the money. In the meantime, I coordinated a transport to come pick up the vehicle. The following Tuesday, The GM, Brian B, informed me that they had decided to sell the vehicle to someone else who had offered more money. I was livid! As a result, I am out over $1,000. I strongly advise against dealing with this company.Trustworthy people
by cheetah_ts on 07/10/2013updated 06/01/2025The service at Ed Martin was great. We did our research before going in, so the sales people were just guiding us through their inventory. They were honest and upfront through all the paperwork and they didn't try to strong arm us into… anything.Awesome Customer Service
by fashionista3 on 10/02/2013updated 06/01/2025My overall experience with Ed Martin's dealership in Anderson IN was exceptional. All of the staff was more than helpful in getting all of my questions answered and they made my buying experience pleasant and smooth. I am very happy with my… purchase and would recommend this dealership to anyone that is in the market for a used or new vehicle, you will not be disappointed!!!Thank you for reviewing your recent visit with us. It is important to our team that our guests feel comfortable and enjoy their purchasing process. We are proud to know that our staff went the extra mile to ensure an exceptional experience for you and hope that this gives you reason to return in the future! If you haven't yet, find us on Facebook and Twitter for access to our exclusive content. Best, Brian Burke - GM, bburke@edmartin.com
Very Happy!
by amyp15 on 10/25/2013updated 06/01/2025I purchased a 2013 Dodge Charger from Jesse C at Ed Martin in Anderson on 10/14/13. Jesse made the buying process very smooth and easy. Everyone at Ed Martin are nice and easy to work with. Jesse also took the tome to show me how to work… the features on my car. I'm very pleased and would reccomend Jesse and Ed Martin to family and friends.Thank you for your kind words, Amy. Our top priority as a team is to ensure the success of each of our guests. We are both proud and happy to know that Jesse excelled when assisting you during your recent visit to Ed Martin Chrysler Dodge Jeep Ram. Jesse is an asset to our team and we are lucky to call him one of our own! Please remember that our door is always open if you have future needs. We look forward to seeing you again for your next service visit! Best, Brian Burke - GM, bburke@edmartin.com.
Purchasing my Dodge Dart
by mrorangefella on 10/24/2013updated 06/01/2025I had a great experience with Ed Martin when looking for a very specific version of the 2013 Dodge Dart. Their sales associate, James B, took my requirements and helped track down the perfect match for my request within a week, and I was on… the road with my new car in no time. Service was great all around, and I have already recommended the dealership and James B to several other friends that may be looking for a new car.Thank you very much for both your patronage and this outstanding review! I am delighted to hear that you had such a great shopping experience with us and that you found James and the rest of the staff to all be so helpful. We strive to provide the absolute best service possible, and James is an excellent example of that value. I would also like to congratulate you on your new 2013 Dart! They are awesome cars, and we hope that you truly enjoy yours. If there is anything else that we can do for you, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Best, Brian Burke - GM, bburke@edmartin.com
Excellent service
by Dav88 on 04/05/2014updated 06/01/2025Me and my wife went to Ed Martin Chrysler Jeep to purchase a vehicle and our experience was phenomenal. The service and selection was great. Our sales consultant, Jeremy G, went above and beyond to make sure we got the vehicle we wanted. We… have been to quite a few dealers which took hours on end to get a vehicle. Jeremy found us the vehicle we wanted and the financing department got us a great deal with fast and friendly service. Best experience we`ve had. Fast, friendly service. Definitely looking forward to purchase vehicles in the future with this dealership and letting others know.Very Helpfull
by ang1669 on 07/18/2013updated 06/01/2025I was very pleased with the purchase process of my new car. All of my questions were answered no matter how big or small and there was more help then I would ever imagine receiving. Nice atmosphere and wonderful people that work at this… location.Congratulations on the purchase of your new vehicle! We're happy to hear our team was knowledgeable and able to answer all the questions about your new vehicle. Thank you for such kind words about our staff, and we hope our customer service has earned your future business. Enjoy driving your new car, and we hope to see you back soon! Stay in the loop with Ed Martin Chrysler Dodge Jeep Ram on Facebook. Sincerely, Brian Burke | bburke@edmartin.com
Never thought I see the day......
by RushvilleGene on 03/29/2014updated 06/01/2025I never thought I would see the day when a car dealer would put customers ahead of profit. The used car I purchased was clearly way under book value. I bought a used 2014 Chevy Sonic with only 168 miles. The price was nearly $5500 dollars… below book value and $6000 below the new price. Actually I bought a new car at a used car price. It was easily the best experience I ever had purchasing any car and at my age I have purchased several. If you are in the market for a new Chrysler product or a used vehicle Go to Ed Martin in Anderson first and it will be the only stop you will make. Thank you Ed Martin! You're easily out front of of all the other dealers.Pleasant buying experience
by ming on 02/04/2014updated 06/01/2025Mike H is very professional and responsive to my questions and inquiries. He got the vehicle all ready to go before I came in to pick it up. John at the financing department also got all of the paperwork prepared in advance so that it only… took me a few minutes to get all of the documents done. People from the parts department were courteous and nice. Overall it was a great car buying experience.Outstanding
by Terri33 on 04/09/2014updated 06/01/2025I'd like to thank your two Mike's in particular. We had outstanding help for people who had a green slip! Although we make a nice income thru Chrysler we really needed the lowest price possible, buying a base model car should verify that,… hah. We have had expenditures to the excess of 60k in the past two years, that would knock any family off their pedestal. Unbeknownst to Mike, we have even gone two winters without a furnace. It has been bad in many ways, furnace, well water, crawlspace, radon...... When our car had some repair work needed, we weighed the pros and cons of either fixing it or buying new. The price you gave us cemented the decision to purchase. Thank you so very, very much. TerriStaff a pleasure to deal with
by rfmof on 08/15/2013updated 06/01/2025Staff members are all very personable and helpful. Have known some for many years. Everything is done efficiently as well.Thank you for taking the time to share your experience with our team! Customer service is our top priority, and we're happy to hear that you have consistently received quality service doing business with us over the years. We appreciate your patronage and look forward to continuing our business relationship. Stay up to date with what's going on at the dealership by following us on Facebook! Sincerely, Brian Burke | bburke@edmartin.com
In & Out
by duddiesdaddy on 06/02/2013updated 06/01/2025In and out period. I have been at car lots and have sat in the show room for hours. Recently I went with my mother to Ray Skillman Buick to purchase a new Buick for her and the process was over 4 hours. We knew the car and color she wanted… and it still took that long. I also took my son with me for the experience but he was so bored it made the process even worse. Very satisfied with how fast it took for me to get off the lot.Thank you for sharing your feedback. We understand that searching for a car can often be an arduous experience and we are proud to hear that we could make this process as painless as possible for you. We hope that going forward you remember Ed Martin Chrysler Dodge Jeep Ram and we look forward to assisting you again soon! Don't miss out on the specials and updates we're sharing on Facebook. Best, Brian Burke | bburke@edmartin.com
Good buying experience
by SusieQ1326 on 10/22/2013updated 06/01/2025Everyone was extremely helpful. We were offered several cars to choose from. We will definitely and have already recommended Ed Martin.Thank you very much for both your patronage and this wonderful review! I am delighted to hear that you had such an outstanding shopping experience with us and that you found everyone to be such a pleasure to work with. If there is anything else that we can do for you, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Best, Brian Burke - GM, bburke@edmartin.com
Buying experience
by jb2013 on 12/24/2013updated 06/01/2025Dealing with your sales staff was easy, and I felt no pressure to buy, they did everything to make my buying experience an enjoyable one. Your finance person was very efficient in taking care of my paperwork. I look forward to using your… service department for my maintenance needs.Thank you for sharing with our team, JB. Our entire team has committed themselves to exemplary customer service. We're proud to learn that your purchasing process was enjoyable, professional and timely! Please keep us in mind for your auto needs in 2014 and don't forget to find us on Facebook for access to our special offers. Best, Brian Burke - GM, bburke@edmartin.com
Welcome to Ed Martin Chrysler Dodge Jeep Ram! On behalf of our entire team, thank you for visiting our Edmunds page and allowing us to serve you online. Our professional and well-trained staff is ready to assist you with your automotive needs. It is our commitment that all of your expectations are not only met...but exceeded.
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Express Service
Thank you for taking the time to review the experience you had working with our dealership. We are happy to hear that our employees were trustworthy and made sure all of your questions were answered. We feel that shopping for a new vehicle should be an enjoyable experience, and we are happy our team was able to provide this for you. Happy driving, and stay in touch with us on Facebook! Sincerely, Brian Burke | bburke@edmartin.com
by edmartincdjr on 09/26/2013