Ed Martin Chrysler Dodge Jeep Ram

I had bought a vehicle from Ed Martin two years ago and had a wonderful experience. I went to the dealership on Saturday to purchase another vehicle since my previous experience was positive. I waited over an hour for loan processing. After an hour and a half, I was told the interest rates they found from banks were not where anyone wanted to be and that they would check with the credit unions and they didn't want me to wait any longer. Jesse offered to bring the car and paperwork to me Monday and that he didn't want me to wait any longer. He informed me he would contact me Monday. I knew when I left the financial part was not going to work. It is now Tuesday and I never received a call saying there was nothing they could do or that they were unable to obtain financing for me. A good business would inform you of the news whether positive or negative to your face. I respect a company more for being honest than sneaky and avoiding delivering news. At least have some common courtesy of calling as promised. I was referred by members of the community to purchase my last vehicle from them. After this negative experience, I will not purchase any vehicle from Ed Martin again. Sometimes being honest and delivering news that a customer may not want to hear is the best business practice and the customer will respect you more and will come back when the situation changes.