Customer Reviews of Audi Westmont
Review type:
Great Experience
by Name too lon on 05/02/2025
Great experience. Every request I had they accommodated, including like a 3 hour test drive. They stayed late on a Friday night to finish everything for me. This is the first dealership I've come across that I would actually return to for… future business. Wonderful people. Highest recommendation. Almost forgot, when I left something behind in my trade-in, they mailed it back to me right away (I live 125 miles away). They could have just claimed it wasn't there and I would have been screwed. That's integrity.
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245 reviews
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Best ever dealership experience by far
by audifan2012 on 02/27/2012updated 08/04/2025I purchased an A4 from Drew at Westmont Audi a while back, and let me tell you I had never had such a smooth and courteous car buying experience. For only being in the business for a few months Drew has some of the best product knowledge… the business has ever seen. He knows his stuff and genuinely cares about you and your experience. Hands down best dealership and salesperson to work with in the Chicago area. If your looking for an Audi at a great price with best in class service I reccomend you go to Audi in Westmont and work with Drewpurchasing a used 2011 Audi A4
by PCoules on 01/29/2014updated 08/04/2025Great experience. Not only buying the car but also the follow up questions I had. Dan Y. and Art R. are wonderful at what they do.Stay away
by tomcio78pol on 02/16/2011updated 08/04/2025Arrogance and lack of professionalism from internet sales manager. General manager ok. They think that they are the best ! Nahh! Crazy dealership policy cannot purchase vehicle and export abroad. STAY AWAY!One of my best buying experiences
by Rrick1 on 08/07/2013updated 08/04/2025I went to Audi westmont to buy a volvo s60 R,I came from mich and I was helped by art R. through out the transaction ,very helpful even before I went to il,he took personal interest and made the buying experience a very good one,and made me… feel confident about a out of state purchase ,witch iv never done befor,I'm very satisfied with my car,best car iv ever owned,and I would highly recommend ,art R. ,and Audi westmont.Great Buying Experience
by audi_fan1 on 05/09/2013updated 08/04/2025I bought a 2012 A4 from Mitch M. He was great to work with, knowledgable, and made the whole buying experience very pleasant and efficient. The process was well organized, the car was prepared perfectly and I was in and out in a couple of… hours. A week later I noticed a blemish on the front left wheel, where the finish was damaged and has peeled of. Probably during the the transport process. I called Mitch about it. He was very responsive and scheduled for me to drop the car to be taken care off free of charge. This is the type of customer experience one expects from a premium brand like Audi. Well done Westmont.Won't talk numbers?
by dealcutter on 05/29/2013updated 08/04/2025My Lexus was totaled in the recent flooding. Completely submerged for two full days. While the insurance claim was being settled, I went new car shopping. I already had deals in hand for a Mercedes C300, a Lexus IS 250, and a Volvo S60… that I had worked out with other dealers. I came here looking for what kind of deal I might get on an Audi A4 or A6. I test drove both and then sat down to talk numbers. I reviewed the options I wanted with Mitch and he put the base numbers on the table. We discussed the numbers and I made an offer on an A6. He went to his manager with my offer. Mitch came back and first asked if I was prepared to sign a deal today? I said no, I was waiting for the insurance money to use as part of the down payment. He said he was "not going to negotiate a deal that I could then use to to get a better deal some where else or come back in a few days and negotiate an even better deal." In short, he refused to talk any more numbers, saying they had people walk in all the time and pay full sticker price. I proceeded to inform him, if he wasn't able to deal, he wasn't selling me a car and left. Guess what, Mitch won't be making any commission off the deal for a brand new Volvo I inked today and Audi of Westmont won't make any profit either.Hello and thank you for this feedback. We are sorry your experience with our dealership was not more positive and would love the chance to regain your trust. Please give us a call at (866) 425-7461 so our General Manager can work with you personally to address your concerns. We look forward to hearing from you soon.
Purchased used Audi S6
by mptugs on 03/20/2012updated 08/04/2025I recently purchased a 2007 Audi S6 from Audi of Westmont. The overall experience was really great! I worked primarily with Ed Riedmaier and his trusty side kick Drew. They were both very knowledgeable and aimed at providing complete and… positive service in the sales experience. My hat off to Ed for his patience with me and professionalism. I tend to be extremely particular and my car buying takes between 6 and 12 months. I first test drove an S6 6 months ago and determined that this would be a good car for me, then took 5 months to figure what options I wanted on it and wait for another to come available. Ed was subtly available to answer my questions and keep me in the knowledge of what I wanted but he never felt pushy or intrusive. He simply was pacient and helped manage my buying process. I would be happy to work with Ed or Drew in the future and i think that their attitudes are most likely representative of the general professional and positive buying experience of this Audi dealer.Buying a pre owned car from Audi Westmont
by rose53 on 07/10/2013updated 08/04/2025This was my first experience buying a previously owned car. The idea of buying a Chevy Impala from an Audi dealership was leaving me feeling a little intimidated. But there was no need. From the minute I walked in the door till I left with… my car everyone was so nice. You would have thought I was buying their most expensive Audi. The staff was extremely professional and helpful. They have followed up with calls and email to make sure I am happy with my purchase. I have never experienced such a personal touch in car shopping. I would love to do business with them again. I only hope I could afford an Audi by then.Great experience in leasing a new Audi Q5
by Vaughn_Hooks on 09/25/2013updated 08/04/2025We had previously leased Audi Q5s from another dealer, but Mitchell M. of Laurel Audi of Westmont took customer service to a new level. From his honest and forthright approach to the financial negotiations to his "customized" delivery of… the vehicle the day we picked it up, Mitch made the entire process very enjoyable.A Good Car Buying Experience
by Libby_lou on 06/17/2013updated 08/04/2025Josh was polite and patient with me as a very picky buyer. I asked a lot of questions, made several test drives with different models. I never felt pressured. A good experience overall.Best car buying experience ever.
by chitag on 05/22/2014updated 08/04/2025I bought a 2015 A3 just a few weeks ago from Drew F. He really went above and beyond. He didn't try to get me to buy options I didn't want but instead searched to find me exactly what I wanted. He was honest the whole way through and kept… me updated while I waited for the car to arrive. He was very informative but without any pressure at all. I'd definitely buy from him and this dealership again. A+ experience the whole time. BTW, the car is awesome! I love it!A++++
by gunkata on 06/27/2012updated 08/04/2025Drew Malone is a great salesperson. He is very honest and responsive. The dealership is very nicely appointed and offers free refreshments and test drives were no problem at all. Financing was very competitive and reasonable. Definitely… recommend this dealership as it was one of the easiest vehicle purchases I've ever made!!A great buying experience
by hocars on 02/22/2013updated 08/04/2025Drew was a pleasure to work with. The best car buying experience I have ever had. (And that includes buying new cars from other dealers). Thanks again Drew!We are so happy that you are satisfied with your recent experience at our dealership. If we can help you in the future, don't be shy, just give us a call at (630) 537-0310. Happy driving!
great experience at Audi of Westmont
by dpetro2 on 06/20/2013updated 08/04/2025I purchased a 2013 Q5 from Audi Westmont and i must say i havent purchased a new car for a while and was kind of dreading it but the experience i had a Audi Westmont was great. no high pressure sales everything was on our own time line and… at no time did i feel uncomfortable. I was really just going to buy a pre-owned audi but was suprised at the small difference between pre-owned and new. Greg P. and Ozzie where very courtioues, friendly and very easy to deal with. I was told by a friend they were good and he was right. After returning to the dealer for the great free car washes i have observed the team huddles Ozzie the manager conducts and you can see why this place operates differently than other dealers, they really care about customer service and the place is beautiful and spotless. Thanks Westmont Audi I love my new Q5!!!!Helpful Staff & Smooth Procedure
by ermanerkur on 06/05/2013updated 08/04/2025I'm a picky buyer, I do a lot of research and will probably ask difficult questions to sales associates, I would not want to deal with myself honestly, Greg was extremely helpful during the process he answered all my questions, sent me… quotes for different combinations with patience and he was very helpful during the entire process. The finance managers also did a good job puting together all my paperwork quickly and made it a smooth process. They understood I knew what I wanted gave me an honest quote didn't overwhelm me with additional packages aggresively like the other sales people from other dealership I dealt with. I highly recommend it.Thanks so much for this feedback. We're so happy to hear that you were well taken care of by Greg and the rest of the team. Please don't hesitate to contact us with any questions and we hope to see you on the road soon!
Might as well be a used Kia dealer
by stevenl3 on 10/06/2013updated 08/04/2025I could not believe the experience I've just had at this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't want to make a scene, I put on a smile,… thanked for his time, shook his hand and walked out in disbelieve. Example of the unprofessionalism: Salesman: "The price you offer is ridiculous, not worth discussing. If you want cheap car, let me find you a cheap car..." (Threw his offer paper into the trash bin, then opened up his browser, typed something in. Apparently looking for a cheap car to sell to me) Me: "I'm not looking for cheap car. I'm trying to see what you can do for me with the price of the car we're discussing and with my trade-in value". Salesman: "You're not looking for a cheap car? So how did you come up with that ridiculous price? Did you even think before you opened your mouth rattling off that ridiculous price?" Salesman (continued): "Can't do anything about your trading value either. For your information, as soon as I bought your car, I have to IMMEDIATELY put it on auction. Can't have it sitting in our lot. It degrades the prestige of the our business. People coming here to by 80K cars, if they had to walk by that car in the parking lot, they will say 'what kind of dealership is this?'" Me: "Well, I see better prices on automotive web sites" Salesman: "Edmunds.com is where you should go to get real pricing" Me: "As you can see here, for a car with the exact year, model and options, Edmunds Fair Market Price is $2K cheaper than what you're offering" Salesman: "Does Edmunds have a car to sell to you? Can they sell you a car? Huh, do they have a car like this to sell to you? Huh? Can you buy a car from them?" Not sure how much of it was used car salesman tactic and how much was just personality, and not sure if they are profiling as another reviewer has said. Regardless of the reason or tactic, it's a disgrace to the Audi brand. None of my friends own an Audi so I don't know if this experience is typical at Audi dealerships, but a few who own BMWs rave about the great and professional treatment they received at their dealerships (during the sale process and subsequently when they brought their cars in for service). Audi makes great cars, but if their dealerships are so unprofessional, Audi is not a brand worth buying. I have contacted the Audi corporation and Autonation.com (the dealer's parent company) to report the incident. They both said they were sorry to hear about the incident and promised to have managers contact me on a weekday next week to discuss. I'll update this review after the discussion. Until then, beware of Audi Westmont.Steven, thank you very much for sharing these comments. We feel our sales team strives to provide professional and courteous service. The situation you describe is not at all typical of our location. We would really like to have the opportunity to make this right with you. If you'd be willing, please call our General Manager directly at (630) 537-0310 to fully discuss the experience you had at Audi Westmont.
Great Customer Service
by shoppinggirl on 06/10/2013updated 08/04/2025As a first time new-car buyer, I was hesitant walking into a dealership by myself. Being a 26 year old girl, I had already encountered a poor experience from another dealership which left a sour taste in my mouth. The moment I walked into… Audi Westmont, I knew this would be the place I purchased my vehicle. Everyone was extremely kind-- the receptionist, the finance specialist, and especially my car specialist, Mitch. I never felt pressured into something I wasn't comfortable with. I could definitely see myself returning to Audi Westmont for years to come. Although I live downtown, the drive was not bad and in my mind, Westmont had exceeded my expectations of customer service and honesty.Highly recommended
by craig_j1 on 12/19/2012updated 08/04/2025I had a very good experience working with Drew. He was very professional and patient. Took the time to thoroughly explain the vehicle and it's features. Very quick to respond when I had any questions about equipment or the process of… ordering. Drew is also a car enthusiast, so you can sense his passion for the product he sells.2010 Audi A4 Quattro CPO from Audi Westmont
by dt_everes7 on 05/03/2013updated 08/04/2025Had a fantastic experience buying my first Audi vehicle at Audi Westmont. Drew M. brings an unparalleled level of professionalism and Audi car knowledge to the buying process, which not only met but vastly exceeded my already high… expectations. Not only was he meticulous about explaining every detail an A4 owner should know, but has offered post-sales support in the form of emails and text messages ensuring no questions go unanswered. I would not hesitate to recommend Audi Westmont, and Drew in particular, to anyone in the market for an Audi.Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring!
Audi Review
by arc1771 on 05/29/2013updated 08/04/2025Very painless negotiation. Staff were very friendly and attentive.CPO S4
by EBMCD3 on 05/28/2014updated 08/04/2025A letter I wrote to the General Manager sums up my experience with this All-Star Dealership: To the General Manager: I just wanted to reach out to you with a recent buying experience that I just had at your dealership. First and… foremost, Steve K. is an excellent representative of your dealership. This man literally answered hundreds of e-mails from me with-in minutes. I can not speak highly enough about him. Secondly, your finance manager Joe W. was also superb. He was a bear at the table, but didn't push too hard. As a consumer, I really appreciate that. Out of all the cars I have bought, this was the best experience ever and I will be fully committed to your dealership in the future. You sir, are doing it right! Thanks again, Eric McDanielWe are glad to be a part of your pleasurable experience. We always want our customers to have an overall great experience. Thank you for your positive review and recommendation of our dealership!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi Westmont!
by Sydney Turner on 05/07/2025