Customer Reviews of Audi Westmont
Review type:
Great Experience
Semi annual Maintence
by CindyRE on 10/28/2022I was greeted within a couple of minutes of arriving. Service Rep went over the repair/maintenance services needed. Wait time was estimated at 3 hours and my car was done within that timeHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Bought my new Q5 at Westmont Audi !
by Filippo Dinolfo on 10/08/2022Carrie Novak was really helpful throughout the process, I was happy to buy my new Q5 at Westmont Audi dealer!Hi Filippo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Audi A4 purchase
by Allen on 10/03/2022I recently purchased a used Audi A4 from Westmont Audi. It was the best car purchase experience I have had. The salesman, an older gentleman, was fantastic. He was polite, very knowledgeable and honest. That latter attribute meant a lot… to me. And they gave me an extra day to get to the dealership to make the purchase, and didn't sell the car out from under me, like another dealer did.Hi Allen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
1st Time
by Jasonb529 on 09/28/2022This was my first time here. I thought they did a great job. Michael was very informative of what needed done on my Audi A6. The video walk around from the technician was great. He showed me what was good on the vehicle and what needed… attention. Overall it was a great experience and I’ll definitely be going back when it’s time to have my vehicle serviced. Thank you Michael!Hello there! Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Quick and easy
by Lou Vlnz on 09/21/2022Purchased a used car from Audi Westmont With their " no haggle, one price" policy it made the entire transaction quick and easy. Another plus was the no.pressure approach to.add ons/optionsHi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Still can't register my car 17 months after purchase!
by Joe Audi on 09/13/2022Great purchase experience followed by zero support. The dealership has yet to send my county's title bureau the information i need to register the car in Ohio, 17 months after I purchased it. Emails, online chat and calls all go nowhere or… I'm told they will look into it and get back to me, then nothing. For over a year!Hello Joe, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great and respectful people.
by Dr. Rohan on 09/09/2022It was pleasure doing business with them. Not only they finished before time but also did my recall for free 🙂Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Ms Tatyana Ditmar
by Tditmar on 09/08/2022Peter Assenato from Service was very helpful. Went above and beyond. Highly recommendHi, thank you for your positive review. We appreciate your recommendation of Audi Westmont and we hope to be of service again in the future.
Awesome job!
by Brenda on 09/07/2022Andy was the best at providing updates and taking care of usHi Brenda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Friendly, Personable, Questions Always Answered
by Rob on 08/12/2022This was one of our best car buying experiences. There is always someone trying to assist, help and get you an answer quickly. Simply, we will be back and will gladly pass along our positive experience.Hi Rob, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great dealer - gorgeous car!
by Bruce on 08/03/202290% of the process was done when I arrived. Everyone on John's team was fantastic - even post sale!! And - my new Audi is gorgeous! Love it!Bruce, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Great way to start the weekend!
by Happy Customer on 07/14/2022I had a Saturday morning appointment for an oil change. Eric was waiting to check me in. He made sure to explain the length of time the work would take and invited me to relax with a cup of coffee while I waited. The waiting area was… sparkling clean and supplied with snacks, water, and hot beverages. I settled in with my book, and in about an hour, I got a text with a link that took me to a video report from my technician. I looked up and Eric was there with papers and my keys. My car was washed and waiting to take me on to the rest of my weekend.Hello, we're happy you found our staff to be so supportive during your experience here at Audi Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy and satisfilied
by Bob Parat on 07/14/2022I was greeted the moment i drove up (7 am Sharpe) and treated like I treat others. The counter personnel was courteous and interested in really understanding the cars' issues. I didn't have to ask for an update because he came to see me… frequently with those updates. I had breakfast while waiting. I was shown a video of everything the service tech did to repair the problems. Audi Westmont took the time to wash and vacuum my car. I was out of there in 2 hours. Keep up the good work; It doesn't go unnoticed. I have told several friends and coworkers about my experience and all were surprised at the level of attention I was provided. The only issue I have is that their business system was down and it was down at the time I purchased the car; seems to be a reoccurring problem.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Word for word that's what I said.
Word of word everything is true.
Work done right!
by Bill W on 06/30/2022Service techs and service writers are always friendly and professional. Any work I have ever had done was finished per the estimate and I have never had to go back to have it corrected.Hello Bill, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
One year service visit
by Q5 Owner on 06/23/2022Initial service visit.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great experience!
by Mayur on 06/22/2022t was a really smooth process from start to finish, the entire team at the dealership is great. Special shout-out to Ed from sales for getting us all the info in a timely manner and getting our vehicle ready in no time. Highly recommend any… Audi buyers to visit and get your vehicle.Hello Mayur, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Not Told
by Jon on 06/18/2022We weren't told that the Audi company, because of chip shortage, are sending cars to dealerships without some standard equipment. The Premium Plus Model Q5 was sold without: side assist, adaptive cruse control. rear cross traffic, power… adjustable steering column. You are credited for the missing standard equipment. BUT,If we had known we wouldn't have bought the car. These items were important to us. The customers must to be told what is missing on cars they are selling.Hi Jon. We are disappointed to learn of your experience here at Audi Westmont, but will take this opportunity to improve. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0310 to discuss what we can do to help. We hope to hear from you soon.
Excellent Experience !
by Michael McKenzie on 05/25/2022We had been looking for a specific car and were unable to find anything in our area (Missouri) so we started looking across the country and found what we wanted at Audi of Westmont. From the first phone call to the final transaction of the… vehicle, I can't say enough positive things. David our sales representative was professional, great at following up and stayed connected through the entire sales process and after. My husband flew to Chicago to pick up the car and everything went very smoothly and we are extremely pleased.Hi Michael, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by ARod991 on 05/17/2022Lots of info on vehicle provided, timely and professional service every time.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Peter service associate
by Nancy B on 05/05/2022Excellent communications and serviceHi Nancy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Best dealer experience!
by Kalyan on 05/04/2022Edward was one of best specialist I've worked with. He took a lot of time to understand my requirements and not only he got back to in few hours but he provided the best rate in 100 mile radius. He found a car which met our requirements and… also had additional packages installed. The rest of the team was great, Ishan from finance was friendly and definitely explained all the maintenance packages that are available but let me make the decision without trying to overall the packages. Definitely recommend and I definitely didn't mind the 2 hours drive for the service and pricing I received.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi Westmont!
by Sydney Turner on 05/07/2025