Customer Reviews of Mercedes-Benz of Westmont
Review type:
Kimberley is excellent!
by Janice R on 05/21/2025Kimberley went above and beyond to assist with my trade in for a new vehicle. She listened carefully to my likes and dislikes and worked tirelessly to help me find THE ONE!! Very patiently waited after the dealership closed and showed me… all the crucial features of my new car. She was extremely knowledgeable about all the vehicles I showed interest in and was never pushy. Great personality and follow-up on issues that came up later.Mercedes-Benz of Westmont
by Dan Gross on 06/17/2024We had a very nice salesperson who showed us some very nice vehicles. He was helpful and even reached out to others to help us make a decision.We are pleased to hear you had such a positive experience with us, Dan! Don't hesitate to call us if you ever need anything. Be safe on the road!
Used car purchase
by Wizzy86 on 03/13/2024The sales representatives was amazing and friendly. And the sales was very prompt once all commitment was fulfilledHi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Gotfooled.com leaking timing cover seals
by Rick on 02/27/2024I purchased six cars since 2018, four brand new and two used. My latest purchase, I saw an ad in autotrader.com for a one owner used GLS63 vehicle that was purchased new by original owner at Westmont Mercedes, serviced and traded in at… Westmont Mercedes. At first the transaction and everything went smooth. I was affirmed by Christopher, the salesman, the vehicle was traded in just a few days before, but not detailed or cleaned yet. It’s not like they didn’t have time to prep the vehicle for sale. The car business is very slow. Christopher assured me that the vehicle went through their 100 point inspection and suv was fully serviced and vehicle had no mechanical issues or leaks. I asked for the inspection report several times, but was not delivered to me. That was my fault for not being persistent and believing the salesman. Why would they lie, It’s a Mercedes dealer. I purchased the SUV that same night, but the vehicle was not delivered to me until 2 1/2 days later because they had to remove a couple door dings and detail the vehicle. The door ding was never removed. I drove the car home that Friday evening. After driving it for a few days, there was a burnt smell coming from the radiator. I dropped the vehicle off at the my mechanic shop and left town for a few days. The mechanic called me back up and said the vehicle was leaking oil from both sides of the timing cover gaskets. I drove the vehicle back to the Mercedes dealer within seven or eight days of original purchase. I confronted the salesman, and he stated he doesn’t know how that happened. I told him I didn’t want the vehicle as I felt misled and lied too about the mechanical condition. Chris stated I went past the five day mark of being able to return. The car manager named Ken offered me $8500 less, then after arguing raised it to $6500 less than what I paid for it if I wanted to trade it in for new vehicle. He stated that’s how the car business is. My second option was they agreed to fix the timing cover leaks only if their warranty company agrees to pay for it. As I’m writing this, the vehicle been in the shop for one week and the service person involved has said the dealer warranty company (not my warranty )has not approved the repairs as of yet. If warranty company doesn’t pay, the service advisor hinted I would have to pay for the repairs. If that’s the case, I’ll just seek legal advice. I will update if that happens. I didn’t even put 60 miles on the vehicle. I take 100% blame for believing the dealer and not inspecting the vehicle with a flashlight in the engine bay. Bottom line, this was car was never serviced. Mercedes of Westmont sold vehicle knowing it’s leaking oil. The reason for this review is to raise awareness when buying a used vehicle without warranty, especially, a high end used vehicle from any dealer and especially, if you are buying from Mercedes of Westmont. Never believe a car salesman. Oh btw, AutoNation owns them.Hi Rick, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0313 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great Customer Service
by Terriana on 02/24/2024Had a great experience at Mercedes Benz of Westmont. Everyone was so welcoming from the moment I arrived. Hasan was very helpful and knowledgeable about the process turning in my lease as well as assisting me with leasing a new vehicle. The… process went smoothly and everything was done in a couple of hours. Definitely will recommend this dealer to others!Hi Terriana, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Mr WallyB
by WallyBl on 02/19/2024It was great dealing with Earl in sales very knowledgeable about the cars and their options. Chris in finance was also help in giving me my finance options, all in all a very pleasant experience!Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Westmont. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Outstanding
by Tootsie on 01/12/2024My sales person Earl was very professional from start to finish. The dealership was impeccable. The overall experience was excellent.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westmont! Don't hesitate to call us if you ever need anything. Be safe on the road!
Merc EQS
by Atinman1 on 10/03/2023Sylvia was wonderful to work. She was always available and allowed us to take our own time to make our decision and helped us with the choices. She was able to get us the SUV style and features we wanted in the SUV. The process was… seamless and without any hassles.Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Mercedes Sale
by Jen Elliott on 09/13/2023This was my best car buying experience. Pavel has been nothing but amazing. The process was seamless and Pavel made sure I had everything I needed. I was in and out in under 2 hours!Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by Debifogel on 09/08/2023Very professional and fastHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
GLC 300
by OscarGS on 08/02/2023Buying a new car in these days is more challenging that in the past, because all economic environment and lack of parts and options available. In this process, the sales team Al and Pavel at Westmont were very helpful to find the right car… at the right price for me. Al was all the time giving me options and alternatives to cover all my needs, I explained what I needed and he was working to make my needs happen.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Great experience
by Piotrek on 07/21/2023Very pleasant and one of the easiest car purchases I have made in my life.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ghosted
by Unhappy on 07/19/2023I bought a used 40K vehicle and supposed to have a thirty-day warranty. The next day the check engine light was on and I sent a text to my salesman Mo. They seem to be taking advantage over my living out of state and have ghosted me. I… called a week later, and Mo happened to answer. He said he was standing there with the manager and would call me back in a few minutes. That was last week. Van gets fixed tomorrow, not sure what that's going to cost me. Also said they would reimburse me for me Uber from O'Hare but didn't. The people are nice enough and the dealership is very nice but.........Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0313. We hope to hear from you.
Jim McGarry
by JimMcgarry on 07/04/2023I came from New Hampshire to buy a car at Mercedes Benz of Westmont. Both the car and the buying experience far exceeded my expectations. I give high praise to Hasan Muratovic. He kept me "in the loop" during the purchase process. There… were no surprises. Well, I guess there was a surprise: a superb car at a fair price.Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great buying experience
by Gabriel on 06/29/2023We were so glad of finding our daughter’s next car at the Westmont Mercedes Dealership. From beginning to end both of the gentleman that helped us made us feel valued and at ease. I keep getting follow up messages after we bought the car… letting us know that they’re still there to help with anything we may needWe are pleased to hear you had such a positive experience with us, Gabriel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Knowledgeable, sales people
by Priscilla on 06/26/2023Great experience.Priscilla, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
1st timer: great experience
by Rani on 06/25/2023I was a 1st time Benz buyer and met Jim Fico upon a random walk in one Friday. It took me several visits and weeks before I was ready, but the process was smooth and pleasurable, he was communicative but fairly low pressure. Cars were… scarce but I was able to get one held and even when I switched to another car that I had been watching it was not an issue. I had my own financing, got fair value for my trade, and most of all got a beautiful smooth ride. Jim provided great, personable service and I really enjoyed working with him.Hi Rani, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. If you ever need help, just give us a call. Happy motoring!
New g63 purchase
by Akesh08 on 05/01/2023Mercedes Benz of Westmont went above and beyond to assure I had the best experience and it’s been weeks later and they still are in contact with me for any support needed.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Family Car Purchase
by Chicody3 on 04/04/2023My experience with Sylvia Dzuiba and Tom at Mercedes Westmont was exceptional. I would highly recomend Sylvia and Tom to others.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Mercedes-Benz of Westmont
by lilo0424 on 02/27/2023Had a great experience buying my new car. Kimberely was very friendly, knowledgeable and helped through the entire process. Have already recommended her to friends and family! Would definitely buy from the dealership again and especially… Kim.Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Westmont. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great sales experience!
by zreynolds on 01/23/2023Outstanding customer service and easy, no pressure approach to sales. No hidden or sunken costs. Very transparent and direct. Great experience. This was my first Mercedes purchase and I will keep coming back.Hello Zreynolds, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Janice, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/23/2025