Customer Reviews of Audi Westmont
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byon 05/02/2024
Katie is the best to work with, kept me updated the whole time. Went above and beyond helping me deal with the extended warranty and to make sure everything gets done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department
byon 04/04/2024
Had a few technical issues with infotainment system and they were promptly resolved after a day at the dealer. Had a clean loaner car provided at no charge. Michael answered all of my questions and was great to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Survey
byon 03/31/2024
Robert did a good job for me. He was pleasant and helpful. Full detail was ok at best for 300.00. Getting a call back from service took long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Experience!
byon 03/29/2024
I normally go to an independent mechanic, but there were codes on the check engine light that required reprogramming and so I had to bring it to the dealership. Audi Westmont was awesome. They found a number of issues that weren't even identified by my usual mechanic and even better, they worked with my warranty company to make sure everything was covered. Hasan was not only personable, but very helpful and kept me informed via text (much appreciated). The service manager (forgot his name) took over when Hasan was called away and also worked diligently on getting the warranty company approval on all the work (despite their push back). And then I thought I had left my laptop at the dealership and a wonderful gal answering the phone sent out a note to everyone alerting them to be on the lookout for it, but also personally went and looked for it and even had a male co-worker go check the bathroom. (Embarrassingly, I had left it in the Uber.) Thank you, Audi Westmont! I'll be back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Windshield Replacement
byon 03/27/2024
I have become very good at catching rocks with my windshield. Twice I have had a great experience with Hasan in service. He has worked with me, my insurance to get a fast resolution and repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Roberto is awesome
byon 03/21/2024
Roberto customer service was on point and thorough, he provided constant updates throughout the process and my car was repaired on the same day as my appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi westmont
byon 02/17/2024
Great and professional service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
q 5 Audi all wheel drive malfunction
byon 02/07/2024
Keept me up to date with every thing while my car was in the shop
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire change and realignment
byon 02/02/2024
All that went fine… tire & alignment. Where I have an issue is that because this dealership is notvtgeconecwgere I bought my A4 allroad they wouldn’t help me with finishing the set up of my MMI. Has to happen in the sales department and they aren’t willing to help someone who didn’t buy the car there. Seems extremely petty to me. Of course, why the MMI didn’t get properly set up when I bought the car 2 years ago is another question. The service department are not IT people so they can’t help at all. Audi might want to consider having a tech specialist on staff in service to deal with connection issues, MMI, etc.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
One year Service visit
byon 12/27/2023
Ed Mistretta was my service consultant and he did a great job. Got me out in 90 minutes. Ed explained everything very well. Audi Westmont is a really good dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/12/2023
Very personal and friendly. Honest as well, not requesting numerous addd-ons.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi repairs
byon 12/09/2023
Great customer service. My representative Kristian was very attentive to our needs and got the car fixed promptly. It was a worry free, pleasant experience. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A5 Cab 40k mi service
byon 11/23/2023
Overall very good, thorough and clear
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil leak
byon 11/14/2023
My S5 was repaired last year for a leak from the timing chain covers. Evidently it was not properly done because the leak returned. The leak was located and a new seal and cover were placed on the car, hopefully this time it works.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/14/2023
I recently had my car serviced at Audi Westmont. Despite being misled by another Audi dealership(Audi Exchange of St. Charles) I was professionally taken care of at Westmont Audi. From start to finish Edward was professional and a prime example of why you shouldn’t let another experience put a sour taste in your month. Thank you for going over all my options and making sure I received five star service. I highly recommend Audi Westmont the staff is always going above and beyond. Thank you again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A4Owner
byon 10/26/2023
I've been a customer of Audi Westmont for 7 years and they continue to provide the highest quality of service with the most enthusiastic and effective personnel. None better!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helpful, honest service
byon 10/25/2023
Michael was my service rep, very helpful and explained the work being done, recommendations, etc. and wasn't pushy when we declined certain suggestions. Pricing was clear up front, and completed quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always an EXCEPTIONAL experience at Audi Westmont
byon 10/19/2023
Took my 2016 Audi A3 in for 55K service and other services to prep for the winter season. My Asst. Manager, Michael Glusak took good care of me and kept me informed during the service process. What I especially like is the video feed you are sent by the mechanic working on your car giving you updates and recommendations for additional service as he is working on the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
30k mile service
byon 10/16/2023
Thorough and professional, I highly recommend Audi Westmont service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service
byon 10/12/2023
I can in for an unscheduled service and my vehicle was quickly assessed, parts orders, and quickly repaired. The service advisor kept me informed throughout the process and my vehicle was returned in working order and clean inside and out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service as ALWAYS!
byon 10/12/2023
Micheal Glusak, the service technician and Audi Westmont as a whole once again provided me with an exceptional service at its finest. My vehicle was experiencing some trouble codes that were intermittently and the service department was able to identify the issue. My vehicle was done within 2 days, and I was provided transportation to and from my residence. Micheal Glusak was consistent with updates and providing an amazing service. I have been a costumer with Audi Westmont for many years now and I highly recommend Micheal Glusak and Audi Westmont.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments