Customer Reviews of Classic Toyota
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Miguel is a top notch salesman.
by Mark on 10/06/2024
We talked to him over the phone to confirm a particular car and color was available. Before arriving he made sure it was clean so we could see the color. He helped to expedite the closing process. He also helped to take care of an issue… after the sale.
Thank you Miguel.
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The following reviews are more than two years old. They are not included in the overall rating.
127 reviews
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Quality customer service extremely satisfied
by Bryanna on 06/16/2022Anthony was my sales representative. I purchased the 2022 Rav4. He was very reliable and did an amazing job getting the best deal possible for my trade in. You can tell Anthony and the entire staff work hard to bring the highest standard of… customer service. I have purchased multiple cars through this dealership and I am always left happy and extremely satisfied with my purchase. It was quick, easy, and hassle-free.8th Car purchased!
by Kris Coen on 06/06/2022I have been a loyal customer of Classic for 30 years. My family has purchased 7 vehicles from Classic. The service is professional and personal, customer care is their priority, and cost is less than corporate-owned Toyota dealerships.… Just purchased my 8th car working with salesman Kashif Mirza and although there was a delay in receiving my new car, Kashif kept me updated at every milestone, spent lots of time showing me how to use my new car features and connecting my phone, and followed up with me at every step in the process. He is extremely competent and relatable. Customer satisfaction is Kashif's most important priority!Perfect buying furious thank you!!!
by Hunter on 05/31/2022We recently purchased a new Toyota from Classic Toyota. The experience was both great and went flawless. A sales person‘s name was Miguel Saavedra. Our sales person could not have done a better job. He bent over backwards for us. If you are… going to buy a car from Classic Toyota ask for Miguel. You cannot go wrong.Go Elsewhere
by From Lake County on 05/26/2022I was recently at Classic Toyota for selling my car. The salesperson started out from the get-go in a very belligerent and aggressive manner saying let us cut the BS, etc. Before even a few seconds into conversation, he abruptly got up and… left saying you can have $15,000 or leave. I walked up and said to him that he needs to be polite. I asked him for his name, card, or the name of a manager. He said he is the manager and refused to give me any of that information. Then he escorted me to the outside of the building (I believe holding my shoulder, but I am not entirely sure; I was too distressed to remember all details) and threatened to have me removed from the dealership, and every minute he became more and more aggressive. I thought I should not get down to his level, and that the only way to de-escalate is to leave. I later learned that the person I had the incident with was Mark Andrews, the manager in used car sales department. But the good side of the story is that I was able to get $3,000 more from Carmax on the same day. I think that the employees such Mr. Andrews should be given some type of sensitivity training so that they will realize that all customers should be treated with dignity regardless of race, color, or gender. I also wrote to Better Business Bureau and Toyota-USA. Both institutions contacted Classic Toyota, but no response was given by Classic Toyota. About two months after the incident, after being contacted by a local community leader, their general manager sent an email saying “Classic Toyota takes these complaints very seriously, has conducted a thorough investigation of the incident, and has handled the matter internally.”New purchase
by A new proud RAV4 owner on 04/20/2022Mr. Mirza was pleasant and efficient. He explained everything clearly to my husband and me. He was also friendly, patient and understanding. Much appreciated.Extraordinary Sales Associate Kashif
by Judy on 04/18/2022Kashif Mirza was wonderful & great to work with when purchasing my Toyota 4Runner. He was very helpful, courteous and professional and was quick to answer all of my questions. He reviewed the many features and operations of the vehicle… and also set up the Toyota app for me. Thank you Kashif for all you do! I would definitely recommend Kashif to anyone who wants to purchase a Toyota!Buying Sienna
by Farzan on 03/27/2022I visited Classic Toyota and was referred to Peter Lee and received exceptional service.Great service
by Daniellerene on 02/25/2022We bought a new Toyota Highlander today from Classic Toyota. Our salesman was Kashif Mirza, and he made the process very easy for us. We came in from out of town, signed the papers, and we were on our way. We are happy customers, and I… highly recommend working with him!Great experience!
by Paige on 11/12/2021We have had great experiences purchasing multiple cars at Classic Toyota with Mark! Fair deals on vehicles and trade ins, and just wonderful service overall. We highly recommend!No Stress Car Purchase!
by Kris on 11/07/2021I came up to Classic Toyota from Chicago based on initial interactions with other dealers in the area. Not that they were bad, per se, but Classic was the most friendly and informative. Kashif Mirza picked up my purchase about half way… through and did not miss a step. We did everything online except sign the papers. He kept me up to date, made sure I knew what I had to bring, and we were set by the time I walked in the door. I was in and out in about 90 minutes with my beautiful, new 2022 Toyota Corolla Hybrid! Thank you to Kashif, and Kevin Michaelson who handled financials. A wonderful buying experience!All the way from Alaska!
by Roxanne and Sean on 09/21/2021We had been searching nationwide for the exact 4Runner, with the right trim level, in our preferred color…and we were prepared to travel to get it. Well Classic Toyota happened to have one that fit the bill. They worked with us all the way… up in Alaska, and secured the vehicle for us until we could make it down to the Lower 48 the next week to take delivery. Miguel was expedient, friendly, and efficient! And he even picked us up from O’Hare the day we arrived! They had gathered enough info from us remotely that finishing up paperwork took less than 15 minutes in person. And we were out the door in under 45 minutes. We thank Classic Toyota, and especially Miguel, for working with us all the way from Alaska! We love our new adventure vehicle…she’ll fit right in up in Alaska.First Car purchase with Kashif
by Y Torres on 08/05/2021Due to the car shortage it was really difficult for me to find the exact car that I wanted but I found the CH-R just how I wanted it online at classic Toyota. Kashif responded so quickly to me so I was able to come in to reserve the car… right away. He was so nice and helpful giving me updates of when the car would be arriving and when the car came in he immediately let me know. When I went to pick up the car he stayed late that day to help go over everything in the car with me. I'm thankful for his kindness and funny jokes. He made my first car purchase a very pleasant experience and I can't recommend him enough to my friends and family.Highlander Hybrid
by Highlander Hybrid on 08/04/2021Kashif was very professional and thoughtful and knowledgeable. Great and efficient purchase experience. Have bought 3 cars here and serviced 6 cars here. Highly recommended.Venza 2021
by Toyota Venza on 06/15/2021The purchase of the Toyota Venza at Classic Toyota was smooth and efficient with Leo Melesio. We are return customers of Leo's and were extremely satisfied. His expertise made the process hassle free. He is very knowledgeable about the… Toyota inventory and working with his is a pleasure.Great Customer Service despite Inventory Challenges
by JoJo on 06/04/2021My husband loves Classic Toyota's service for our Highlander. So, when I decided to trade my Lexus in for a new Toyota SUV, we went to Classic Toyota first. After driving a RAV-4 & Venza, Miguel Saavedro was committed to ensure we got the… car we wanted. He kept in contact with us even as we went to other dealerships. We purchased the Venza Limited including $1500 of Toyota offers. Fortunately, the car & color we wanted was on route to their dealership. So, now both our cars will be going to Classic Toyota's to their excellent service department. Also, did you know that Classic Toyota has won over 15 President's Awards (excellent sales & service) - the most awards in their district!Best Sienna
by Anviet on 05/24/2021Peter and Jessie is extremely friendly and professional with good serviceHassle free seamless car buying experience
by Tom1207 on 05/13/2021Miguel is an awesome sales consultant. Thanks to him, I was able to purchase a new vehicle with a fair price, the entire process only took 1 1/2 hour and most importantly, no pressure. He was very friendly and sincere, I would definitely… recommend him to anybody, family and friends if they are interested in buying a vehicle.Awesome service!!
by LS on 04/07/2021My knowledgeable sales & leasing agent Kashif Mirza, was very helpful, respectful and treated me like family, I drove out of there feeling blessed and excited to drive out in my new car!!Leo Melesio me ayudó a comprar mi Nuevo Toyota Camry LE AWD y también me co
by Luis on 02/25/2021updated 03/04/2021Mr. Leo Melesio help me to buy my New 2021 Toyota Camry LE AWD and he also got me approved for 2.9 % Finance. Thank you very much Mr. Leo MelesioGreat place to buy a car
by JG on 01/29/2021When I finally came to a decision to buy my 2020 Tacoma Limited I first went to Libertyville Toyota here in Illinois but after dealing with their ridiculous pricing and run around I left and was recommended to go to Classic in Waukegan. I… am so happy I did. My salesman Miguel Saavedra treated me with respect and worked with me ordering a truck. When the order was delayed and I was going to miss out on sales incentives, he along with the sales manager searched and found me almost the identical Tacoma in the Chicagoland/Milwaukee areas and got it to me in time to get the interest rate offered by Toyota before it expired in 2 days. Now a year later I had an issue with paint pealing off my driver side running board (after market product that was on the truck at purchase). Miguel took charge and got the boards replaced under warranty, no questions asked. I would strongly recommend this dealership and Miguel if you are in the area with your next Toyota purchase. God BlessLoved Classic Toyota!
by Richio on 01/02/2021updated 01/08/2021Contacted Classic Toyota on a Saturday morning, quick response back and was at the dealership that afternoon. Kashif was patient, helpful, and made us feel comfortable. We bought a used Rav 4 and the experience was one of the best we’ve… had. I recommend this dealership and Kashif highly! Thank you.
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About our dealership
The most comprehensive customer care package anywhere!
Drive and Decide Exchange
Classic Toyota takes the risk out of buying. Change your mind about the color? Something not working for you? Within 3 days of your purchase, we'll exchange it, no questions asked. We're not happy until you're happy.
ToyotaCare Complimentary Maintenance
Simple. You save a ton, because you don't pay for factory recommended maintenance for 2 years. Plus, ToyotaCare comes with 24 hour roadside assistance. Save money. Save worry.
120% of KBB for your trade
Nobody offers more for your trade than we do - up to 120% of KBB fair value. Why? We sell only the most reliable and best-priced used vehicles we can get. Which sometimes means paying premiums at auctions. We'd rather pay our customers the premium price.
Free Car Washes
For more details visit: https://www.classicdirecttoyota.com/classictoyotaadvantage.html
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (4)
- Russian
- Polish
- Urdu
- Spanish