Customer Reviews of Napleton's Hyundai of Urbana
Review type:
$5k Market adjustment
by IF on 05/25/2023Sales rep was nice, not pushy. Gave a half-way promise to waive $5k market adjustment if we purchased. We were ready to pay MSRP as our best offer. Rep claimed that the 'nice' manager was away and only lowered market adjustment by $2k and… offered fabric treatment for 50%. Sorry, no.Awesome sales department!
by Heather on 01/30/2021Very helpful. Made the whole process very easy. I am very happy with my vehicle selection and would recommend Napleton to my family and friendsWe understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Hyundai of Urbana and we hope to see you again! Thanks again for the recommendation, and have an amazing day!
Great auto buying experience!
by Melissa on 11/19/2019Carrie Schoonover is a new salesperson and she did a great job helping me purchase my first new car. She was knowledgeable and helpful!!Congratulations on purchasing your first vehicle, Melissa! We're glad to hear Carrie delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Miguel Cruz Rivera and Norma's Santa Fe Sport
by Miguel on 03/10/2018updated 03/16/2018I came back to Napleton's to work with Arthur Luke on buying a new car from him. I have bought three Suv's from him and he has been kind and very understanding everytime I come to him. He looks to me as family and he takes his time with me,… because I 'm not good with cars, and he always puts me on the right one for the right price. I will always come to him in the need of a car, and if I was you, please look him up at Napleton's because he will treat you right. . I have been working with him for almost 6 years and he has done me right every time. God Bless to you all Norma Coriano & Miguel Rivera CruzMiguel and Norma, we are delighted Arthur delivered another wonderful purchasing experience for you. Feel free to reach out to us if you need anything. Have a wonderful day!
The best of the best...
by Lakergrl80 on 07/28/2017We have purchased 4 different vehicles from Napleton's as a family over the past 9 years. While the car brands were available at dealers in other towns Customer Service has over and over earned our business at the end of the day.We appreciate you choosing Napleton's Hyundai of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Diligent customer care
by Manjunath on 07/19/2017updated 07/25/2017I had an issue with some of the paperwork initially. But, napleton management diligently took care to address my issue in person, and we worked to resolve the issue. I highly appreciate the extended efforts they took on a customer like me… individually. I recommend this place to anyone who is seeking for a trustable dealership.Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Ed maher
by Mikesandmary on 03/21/2016Wonderful sales associate friendly knowledge and willing to help in any way. Introduced us to service manager and finance associate who also were also very knowledgable. Made the buying experience very easyThank you again for taking the time to let us know how we did. We hope you have a great day!
My Hyundai Elantra
by dogwood2 on 02/26/2016Joan Astrosky, had a very good visit here at Napleton Hyundai. My sales person Steve Campbell was very nice and helpful for me to find the right car. Then Arthur Luke, came and showed me the car and he also was very nice, and helpful in… showing me the things I needed to know.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Napleton's Hyundai of Urbana is your local Hyundai and used car dealership. Located in Urbana, IL, we proudly serve Champaign, Danville, Decatur, Mattoon, Normal, Bloomington, and much more! We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence, and find out why so many car shoppers choose Napleton's Hyundai of Urbana!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.
by Nancy Gorge on 05/27/2023