Customer Reviews of Napleton's Autopark Urbana Pre-owned
Review type:
A++ Experience
by HeatherHowell on 12/22/2017Jesse M at Napleton's was great to work with. Would recommend him to all my friends!!!Ben Starks - Amazing Experience
by Stevenjones on 12/23/2017This is the first time in my car buying experience where I didn't feel like I was being sold. There were some financing challenges, but Ben Starks walked us through the entire process with a positive attitude. He always gave us the… information we needed to make an informed decision and we finally walked off the lot with a car we desired.JESSIE M. WAS AMAZING!!!
by ThounLoeun on 12/15/2017updated 12/26/2017Jessie M. was such an amazing helper. He went above and beyond to assist me and my husband with finding a new car and made sure I was always informed at all times. I was highly satisfied with his service will definitely come back and will… recommend him to anyone who needs a new purchase.Wonderful Buying Experience
by Jeff_V. on 12/16/2017updated 12/26/2017From "window" shopping through completing the sales process, Brian was wonderful to deal with. Whether it be assuring that there was gas in the tank and fresh batteries in the key fob to working out financing it was by far the best car… shopping experience we have ever had.Best car buying experience!
by sunfirexl on 12/11/2017I went to Napleton's to get a new car with better gas mileage than my V8 Sequoia. Bob Rowe, Taylor and the whole team at Napleton's made the entire car buying process painless, comical and rewarding. I saw the car I wanted for a price of… $11,000. Somehow when I went to sign the contract, the price had dropped $1500 without me even trying to haggle the price down. I was fully ready to pay the asking price and I feel that I got a really good car at a really good price. Going in I was nervous, driving out I was saving gas.I had a very positive experience with Jesse M. at Napletons'.
by Traci_K on 12/09/2017I enjoyed working with Jesse M. purchasing my vehicle. He was very helpful and enjoyable to work with.Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
A Pleasant Experience
by Michelle on 12/07/2017We had a really pleasant experience at Napletons. We initially wanted to just check out if there could be a car for us, but Brian offered us the perfect car and a very good deal, which led us to buy it in just two days! Brian was very… friendly and pleasant to work with.Michelle, we appreciate you choosing Napleton's Auto Park of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Best vehicle experience ever
by Rick on 12/02/2017Our sales person Bruce Andre and the Toyota Managers Mitch Wilson and Andrew Taylor were incredibly knowledgeable and were so easy to work with. We dreaded dealing with the no knowledge on line car experience or my wife and I knowing more… than the salespeople we met at dealer after dealer in town. We love our Toyota and we even purchased a used car from them shortly after for me and they were just as amazing on that as well.Rick, thank you so much for sharing your recent experience with Bruce, Mitch, and Andrew! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
great experience
by Jason_R on 12/01/2017I had a wonderful experience working with Jesse M. This would have been my second purchase with him and he always works tirelessly to get a great deal. Thanks so much. Love the new Truck.Jason, we're pleased you had a wonderful second purchasing experience working with Jesse. Please don't hesitate to reach out if there's anything additional we can do for you.
Jim Stevens was Great!!!
by matt on 11/30/2017Came in looking to replace my Sorento for more gas friendly car and Jim helped me find the perfect replacement in record time.Jim was fantastic !!!!We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!
New GTI
by YeBai on 11/28/2017We bought a new GTI from Kevin Abrams. He and Derrick Helm made everything as easy as possible. Definitely recommend them!Yebai, thank you for sharing your positive experience! Kevin and Derrick will be glad to hear about your kind words and five stars. We are always more than happy to assist you if anything else comes up. Take care!
BrianW
by Brianw on 11/22/2017Brian was very easy to work with. He was helpful and friendly. I would contact him when interested in another car.We're glad to hear that Brian was so easy to work with! If you ever have additional questions or needs, please don't hesitate to give us a call.
A Great Experience
by Bobby on 11/24/2017Worked with Jim Stevens on the lot, very personable and easy to talk to. He helped me find exactly what I wanted, and did it within my budget as well. 5/5 would recommend.Congratulations on your new vehicle, and thank you so much for your recommendation! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!
Excellent Service
by AustinWilske on 11/22/2017Jesse M. did and outstanding job helping me with the sale of my car. I don"t have the best credit so i was unsure i would be able to get a car. Jesse went the extra mile and came in on his day off to make sure i got a good car with… affordable payments. I would absolutely refer him to anyone looking to buy a car.Congratulations on your new car, Austin! We're so glad to hear that Jesse went the extra mile to make sure you left satisfied! If you have any further questions, please give us a call. We're always happy to help!
great experience , no pressure very friendly atmosphere
by fidel on 11/21/2017talked to jim and he fixed me up with a great car.i will be backThank you so much for sharing your recent experience with us, Fidel! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Exceptional service
by emmacorley on 11/15/2017Jesse M took great care of me today when I spontaneously wanted to approach trading. I was able to significantly lower my payments while upgrading to a larger vehicle.Emma, thanks! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Jeese and the team at Napleton's Auto Park of Urbana!
Excellent Service
by byndum_aqeedah on 11/13/2017I walked in and told Jim Stevens the type of car I wanted. He said he wants me to have the car I wanted and in the end he met my exact expectations with the car. He also worked with me as well.We appreciate you choosing Napleton's Auto Park of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Thanks again!
Experience at Dealership
by Jory on 11/11/2017It was a friendly and enjoyable experience to buy our car from BrianJory, we're pleased you found buying your vehicle from Brian such an enjoyable experience! We are always more than happy to assist you if anything else comes up. Take care!
Ben is a fantstic salesmen
by Jose on 11/10/2017Great customer service, Ben is a great dealer here.Jose, we're so glad that we were able to go above your expectations! We will pass your comments on to our team! Thank you again for the great review!
Experience at Dealership
by Brianw on 11/09/2017Overall experience was great. Will recommend this Dealership to others.We're glad everything was handled to your expectations, Brian. Please don't hesitate to reach out to us if there is ever anything else we can assist you with - we hope to be of service to you again in the future. Best wishes, Napleton's Auto Park of Urbana
Excellent customer service from Ben Stark
by BrianneSilas on 11/07/2017Working with Ben, has been a amazing experience when I pulled into the parking lot I did not have any intentions of buying.. due to Ben professional manner I was able to make a great purchase!! Thanks again Ben... from Brianne SilasWe're excited to know that Ben was such a pleasure to work with! Please don't hesitate to reach out if there's anything additional we can do for you.
Ram 1500
Jeep Grand Cherokee L
Jeep Compass
Dodge Durango
At Napleton's Auto Park of Urbana, we take pride in making sure our customers come first. As a car dealer, it is our goal to make sure you find the car you want at the best price possible. Our experienced staff is here to help you in every step of the car-buying process. Whether you need help from our sales team, service team, or finance team, we look forward to serving you!
Don't just take our word for it, let us demonstrate our commitment to excellence and stop by 1111 Napleton Way, Urbana, IL today! If you have any questions before you come in or if you would like to schedule a test drive ahead of time, our team would love to hear from you. You can reach our sales team at 888-355-0139, or our service team at 888-353-8957. You can also browse our entire new inventory, used inventory, or visit our service center online to learn more.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Thanks for your feedback. We're delighted Bob, Taylor, and the team provided you with such a great purchasing experience. If you have any further questions about your new vehicle, please don't hesitate to reach out!
by napleton_group on 12/14/2017