Customer Reviews of Napleton's Autopark Urbana Pre-owned
Review type:
Ben Starks is a great salesperson!
by nickschmidt5 on 11/02/2017Ben was very friendly and professional and was extremely accommodating.Ben Starks is amazing.
by Thelma on 10/28/2017He is very helpful and knowledgeable. He made it very easy for us to get the vehicle we wanted. He is just wonderful and a pleasure to do business with.Thank you so much for sharing your recent experience with us, Thelma! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Ben Starks
by ThomasWatkins on 10/21/2017Ben was very helpful and knowledgeable. Great experience. Thanks Ben!Thanks for your feedback! We're glad that Ben provided you with a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Straight Forward and Easy
by Gwen on 10/21/2017The car was listed at a great price as is. I was happy with the straight forward aspect of the entire experience. They made sure i understood exactly what i was looking at and ill definitely be back for my next vehicle. I highly recommend… Jesse, great service overall!Thanks so much for the recommendation of our team here at Napleton's Auto Park of Urbana! We're glad that your car buying experience was so straightforward! Please don't hesitate to reach out if there is anything more we can do!
Excellent Experience
by Kaitie on 10/19/2017Would highly recommend Napleton's. Ben and Umi did everything they could to help us find the perfect vehicle for our needs.Thank you for the great review and recommendation, Kaitie! Please let us know if there is anything else we can do for you; we are more than happy to help!
Patient and Helpful
by RabbleRooster on 10/18/2017We tried out a number of vehicles across a couple weeks, flexible to work within our schedule and helpful in picking the right car.Thanks for your positive feedback! We appreciate your business, and we hope to see you again soon!
Shopping for new car
by Eulonda on 10/17/2017Very friendly sales people, Jim Stevens and Bill Applebee. Very knowledgeable and helpful with information about the hybrid. Very impressed with the car we were shown; given information we needed to know. Have purchased several cars here… and have been very pleased with sales, service, and accommodations.Thanks for sharing your positive feedback! We appreciate your continued business with us and we hope to see you back again soon! Take care!
Excellent Honest Helpful
by AH on 10/16/2017Ben Starks was efficient, friendly, and honest. He researched pricing thoroughly and presented a truly fair deal. I would highly recommend buying a vehicle from him. Thank you, Ben!Thanks for your praise and kind comments about Ben! Your recommendation means so much to us and we're so happy to have earned it.
FABULOUS CUSTOMER SERVICE
by Kathy on 10/14/2017Once again we have had excellent service at Napleton's Urbana, IL!! And once again we had the BEST Sales Consultant ever!! Jesse Mannin has always been an excellent Sales Consultant for us and he STILL is!! If I get a phone call or email… from someone else from Napleton's, I immediately tell them that my Sales Consultant is Jesse Mannin!! He treats you like family and goes way over and above for our needs. Thank you Jesse for being you.Kathy, thank you for your kind words and this wonderful review! We can't wait to share your feedback with Jesse! If you have further needs or questions, please reach out!
Review of my experience buying the Rav4 -2010
by Anand on 10/06/2017updated 10/16/2017I found Jim Stevens to be very knowledgeable and courteous and excellent to work with.Anand, we're happy you found Jim to be so knowledgeable and courteous during your experience. Please let us know if there is anything else we can do for you; we are more than happy to help!
had a great sales experience
by Susan on 09/30/2017updated 10/10/2017I was need of a car and looked for 3 months before seeing what I wanted. Price was a big factor. Jim Stevens was great to work with. He got me the price I needed and was wonderful to work with. Have contacted him since several times and… he has always been willing to help me and king too. Very pleased with the car and the sales experience. Jim is Great!!!Thank you so much for sharing your recent experience with us, Susan! Jim always goes above and beyond to help our valued guests, and we're happy to hear that you found this to be the case. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Great Service
by Josh on 09/28/2017updated 10/10/2017My fiancé and I came to Napleton's to find a vehicle and Jim Stevens came out to help us. He was very knowledgeable about the vehicles and helped us find the right vehicle for what we were looking for and we love it. The rest of the team… was helpful as well.Josh, we appreciate you choosing Napleton's Auto Park of Urbana! Jim is a great asset to the team and always goes above and beyond to ensure that our customers leave satisfied! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Josh, we appreciate you choosing Napleton's Auto Park of Urbana! Jim is a great asset to the team and always goes above and beyond to ensure that our customers leave satisfied! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
RAV4 happy:)
by Gwen on 09/26/2017updated 10/10/2017Thanks to Ben Starks for your patience as we test drive many vehicles before settling on an awesome RAV4. Love it and would buy from Ben again!!Excellent Service
by ARIANNAPELMORE on 10/07/2017Jesse Mannin was an awesome sales man. He is very personable and very professional. He matched my needs and found the perfect first car for me. I am very happy with my experience!We appreciate you choosing Napleton's Auto Park of Urbana! Thank you for taking the time to share the fantastic experience that Jesse provided! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Review for Jim Stevens
by Bohlmann on 10/06/2017Jim did a good job of pointing us to a car that fit with our needs and worked to get us a price that fit into our budget. I would go to Jim again if I can the next time I'm in the market for a car.We're glad to hear our Staff took such great care of you, Bohlmann! Jim will be proud to hear that he was able to earn your trust in our business! We hope we can continue to be of service to you down the road!
Brad's Review
by Ms.robinson on 10/05/2017Brad McElroy is an amazing person. He sold me my Hyundai and worked with me so I was able to get a car. And took time out of his day to make sure I was able to trade it in for something new, and much better. He is a hardworking person.Thanks for sharing this wonderful review! We're pleased to hear that Brad went out of his way to make sure you left our dealership satisfied! If you have any further questions, please don't hesitate to reach out!
amanda castle
by amanda on 10/04/2017brian was very helpful and patience,he helped get the payments and car for me beyond.Thanks for leaving feedback, Amanda! We're glad to hear that Brian took such great care of you! If you have any further questions, please give us a call. We're always happy to help!
Great service!
by JeffH on 09/30/2017Our salesman, Jim Stevens was great! He provided all of the info we needed to make a decision on buying a used Toyota Sienna. The experience from start to finish was great, and we will definitely call him next time we decide to purchase a… vehicle.Thank you so much for sharing your recent experience with us, Jeff! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Great experience with Ben Starks
by Trent on 10/01/2017We came in to test drive a few cars and ended up buying one too! Ben was incredibly helpful, informative, and personable throughout the entire process. We couldn't be happier with the service he provided us!We're glad to hear our Staff took such great care of you, Trent! We hope we can continue to be of service to you down the road!
excellent saleman Ben Starks
by TerenceDavis on 09/28/2017Ben was able to put me in a car when I wasn't sure I could get one. Will use hin againCongratulations on your new car, Terence! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Janice 2018 Hyundai Sonata
by Janice on 09/26/2017I came out to Napleton for a service appointment , and I wanted to know more information about the 2018 Sonata. They sent Arthur over from sales to show me the 2018 Sonata. He showed me the right car, and the numbers were fit my budget. So,… Arthur did a great job, and I would send other people to see him. Thanks Arthur for a great job.
Ram 1500
Jeep Grand Cherokee L
Jeep Wrangler
Dodge Durango
At Napleton's Auto Park of Urbana, we take pride in making sure our customers come first. As a car dealer, it is our goal to make sure you find the car you want at the best price possible. Our experienced staff is here to help you in every step of the car-buying process. Whether you need help from our sales team, service team, or finance team, we look forward to serving you!
Don't just take our word for it, let us demonstrate our commitment to excellence and stop by 1111 Napleton Way, Urbana, IL today! If you have any questions before you come in or if you would like to schedule a test drive ahead of time, our team would love to hear from you. You can reach our sales team at 888-355-0139, or our service team at 888-353-8957. You can also browse our entire new inventory, used inventory, or visit our service center online to learn more.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!
by lithia_motor on 11/06/2017