Customer Reviews of Napleton's Autopark Urbana Pre-owned
Review type:
Awesome Staff!!
by Madysen on 02/01/2018I has purchased my first car from Napletons and it couldn’t have been any better. Thank you to Joe and the rest of the staff here. If you’re looking to purchase a vehicle, don’t hesitate to go to Napletons!Amazing Customer Service
by Savannah on 02/01/2018Jim helped and worked with me to get an affordable and liable vehicle . Great experience for a first time car buyer!Bought a 2015 Toyota Sienna
by Prasanna on 01/17/2018updated 01/30/2018My experience with Napleton was great. Jim Johnson showed the vehicle around and walked me through the features. He is an amazing person to work with and answered all my questions precisely and patiently. First, I did a test drive of the… minivan., then we put in an offer. He followed up in time and negotiated a great deal for us. I highly recommend Napleton and especially Jim. Kudos to the team for making this purchase process as smooth as possible!Overall, positive experience
by Dan on 01/30/2018Worked with Jim Stevens - It was overall a good experience. I walked away feeling like I good a fair price on a good vehicle.Excellent Experience
by Tony on 01/30/2018The salesperson, JJ, was extremely knowledgeable and helpful. There was a low pressure approach and helpful guidance in determining the exact vehicle model we wanted and needed. I will certainly come back for my next vehicle purchase.Wonderful
by Ryan on 01/27/2018Dealt with Jim Stevens on our previous car & this one was just as quick & painless. No hidden stuff, spoke the truth. Great experience.Great service, great car!
by MadelynG on 01/27/2018Tried out four cars, JJ was totally helpful and considerate, helped us try out whatever cars we were interested in, and let us take the time to make our own decisions. Thank you!Ben Starks
by daynaroesch on 01/08/2018updated 01/22/2018Ben Starks was able to get the numbers that I needed to get the sale done with all the specifics that I had requested. While it wasn't a lot of specifics they were ones that would have killed the deal if not met.Great to deal with
by SmithAmy on 01/20/2018My husband and I purchased a vehicle here today and we were quite pleased with the great selection of vehicles and the customer service. Ben Starks knows the inventory and made the process a great experience. We would highly recommend… him.Great Experience!
by shelbyrichardson on 01/19/2018Jesse Mannin was a great guy to work with and very helpful. He worked very hard to find a car that fits my budget.Helpful and courteous
by KelleyFrazier on 01/19/2018Jesse Mannin was the sales associate I worked with in purchasing my vehicle. He took into consideration the information I provided about the type, feel, look, and price I was looking at and brought forth vehicles that fit my criteria.worked hard
by dustinsolis on 01/02/2018updated 01/17/2018jesse worked real hard to show us several vehicles until we saw the one we wanted, even though it took several hours and the temps were below freezing. he did an amazing job and never lost his patienceSam Samet
by Sam on 01/15/2018I recently dealt with Sam Samet at Naplrton's. He was professional and I appreciated the no pressure atmosphere. I highly recommend Sam Samet and Napleton's.Sam, we're happy Sam provided a professional and no pressure experience for you. Please don't hesitate to reach out to us if there's anything more we can do!
Great Service from Ben Starks
by CelesteBlodgett on 01/13/2018Ben provided low pressure, respectful service. It was terribly cold and windy when I arrived to look for a new vehicle, but Ben met me outside with a smile and positive attitude. He took time to respond to all of my questions and made the… often stressful experience of purchasing a new vehicle, positive and painless. When it's time for purchasing my next vehicle, I will definitely work with Ben again - and urge others looking for a new car to look for him, too. Ben helped me get a great deal and was patient through the entire process. He is WONDERFUL!!!Celeste, we're delighted Ben delivered a painless and pleasant purchasing experience for you. Feel free to reach out to us if you need anything. Have a wonderful day!
Jesse Mannin was great to work with!
by TrishaH on 01/13/2018Working with Jesse was a great experience. He was easy to work with and helped me find the best vehicle for me.Trisha, we're happy you had a great experience working with Jesse. Please don't hesitate to reach out if there's anything additional we can do for you!
found us a good match
by TreverRisinger on 01/12/2018Jesse Mannin took good care of us in the cold weather, no pressure.Trever, we're pleased Jesse took such great care of you. If you're ever in need of more help, please let us know!
Kathy Goodson
by KGoodson on 01/09/2018Looking to upgrade "kids" car helpful salesman willing to work with us and listen to our requests. Jim was patient and helpfulThank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Great Experience
by RachelWilhelm on 01/06/2018Right away Jesse Mannin came outside to see if we needed any help. He helped us look at two cars and got us a good deal on one. I would recommend him.Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Another excellent experience
by Robbie on 12/31/2017Just bought my 4th RAV4 from Jim Stevens. As always the experience was great! Jim is great to work with, very knowledgeable and again gave me a great deal. The leasing process was almost painless and the gentleman who showed us how to use… all the bells and whistles on the new Rav was very helpful. I will definitely keep coming back.Ben is the BOMB
by Bradley on 12/27/2017Ben is a great guy! He took care of us and even came in on his day off to help us get everything worked out quickly. He was nice to work with and didn't give us any trouble. If you don't want a pushy salesman- ask for Ben!Very satisfied
by DavidF on 12/27/2017Jim was very friendly, helpful, and knowledgeable. Pleasure doing business. Best car buying experience I've ever had.
Ram 1500
Jeep Grand Cherokee L
Jeep Compass
Dodge Durango
At Napleton's Auto Park of Urbana, we take pride in making sure our customers come first. As a car dealer, it is our goal to make sure you find the car you want at the best price possible. Our experienced staff is here to help you in every step of the car-buying process. Whether you need help from our sales team, service team, or finance team, we look forward to serving you!
Don't just take our word for it, let us demonstrate our commitment to excellence and stop by 1111 Napleton Way, Urbana, IL today! If you have any questions before you come in or if you would like to schedule a test drive ahead of time, our team would love to hear from you. You can reach our sales team at 888-355-0139, or our service team at 888-353-8957. You can also browse our entire new inventory, used inventory, or visit our service center online to learn more.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Kelley, it's great to hear you had such a positive purchasing experience with Jesse. Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by napleton_group on 01/23/2018