Customer Reviews of Napleton's Autopark Urbana Pre-owned
Review type:
Write a review: Sales
247 sales reviews
Sort by:
wrecked truck replacement
by Doug on 02/21/2018updated 02/28/2018Someone decided I needed to replace my 4 runner I guess, because they blew through a stop sign and t-boned me. I came in and got with my man Jim Stevens, he helped me pick out the perfect 4 runner, and made the numbers work as well in short… time. Best place to buy and best salesman to do business with.Used 2017 Toyota Tacoma
by Dustin on 02/26/2018The guys here were very helpful. I needed to drive 5 hours to get here but it was worth it because it was the best deal I could find after weeks of looking. The vehicle had all the features that I was looking for and at a great price. They… even 'took it off the lot' until I could get here 48 hours later. They seem to have a pretty large selection of vehicles to.Looking to replace car again
by Kevin on 02/24/2018Came in to replace my car again, and got my buddy Jimbo Stevens to help. Found what I wanted in record time, and got a great deal. The best place to get a car, and the best salesman to deal with.2015 Corolla
by John_KK on 02/24/2018Jim S helped us find a great car at a great price. We were in a tough spot and they really helped us out. I now own two Toyota vehicles!New Car Purchase
by Scott on 02/23/2018The salesman was able to answer all of my questions and then some.Joyce Ray
by lp.com on 02/17/2018great service, good and efficient salesman. Happy with purchaseGreat Experience!
by DanaScaff on 02/17/2018Today we purchased a pre-owned 2013 Dodge Journey crossover. Our family had previously owned a Dodge Durango, therefore, we were looking for a vehicle similar in style, size, and reliability. Our consultant Jesse M. was professional and… friendly. He asked all questions and was knowledgeable in all areas of vehicle purchase. Every staff member we encountered at Napleton's was helpful and pleasant.Used RAV4
by Bdub on 02/14/2018Jim S was very nice and helpful. He was not pushy when I said I couldn't make a decision that day. When I came back to buy, everything went very smoothly.2010 Altima
by Mac_E on 02/12/2018Brian was very easy to work with, and made this the easiest car buying experience possible.Fast and very friendly
by Billy on 02/11/2018Jim Stevens was amazing he worked with me over the phone since i was 200 miles away the car was everything i wanted.New Car!
by van on 02/10/2018Great to work with and able to make it happen so we could get a newer carGreat customer service!
by John on 02/10/2018Jim S was a HUGE help in finding a vehicle for us!Jesse was Great!
by carolsmith on 02/09/2018I enjoyed working with Jesse M. he worked hard on getting me into what I wanted.Time to upgrade
by Elijah on 01/30/2018updated 02/08/2018Came in to Napleton's to look for newer car, and was greeted by Jim Stevens. He new all the cars on the lot and was able to pick the perfect one for me. ( I was a little surprised because most salesmen don't listen) We worked the numbers… out and I'm extremely pleased with the experience. No Hassle or pressure.!!!Great Experience with Jim
by Kerry on 01/30/2018updated 02/08/2018Came in looking for a second car. Looked up my salesman Jim Stevens, who I've bought as least five cars from over the years. He found me the perfect car,made the price right, and I bought it. Very smooth, and painless as usual.Jim S was great
by Carol on 01/25/2018updated 02/08/2018This was my third purchase at this dealership and Jim Stevens, and was the best experience yet. Ordered the car I wanted and zero hassle and great delivery experience. Jim was great again.Satisfied Customer! Thank you Ben Sarks.
by SerenaBrooks on 01/23/2018updated 02/08/2018We had an amazing experience with Ben Starks. We had previously been to a different dealership, it just didn't compare. He was so helpful and knowledgeable. After being told no and going through the ringer with so many other dealerships it… was a breath of fresh air to work with such an amazing staff. Thank you!Outstanding purchase and sales rep
by Mike_A on 02/03/2018Jim was awesome and very patient as we test drove many cars. We ended up purchase a nice Kia Sorento.Wonderful Experience
by Carol on 02/01/2018I came in looking to upgrade my corolla that I had bought from Jim Stevens a few years ago, and he was just as nice, and helpful as he was then, in finding me the perfect Prius to take home. I love the staff, service and the professionalism… of Jim, that keeps me coming back.( I bought the car on 1/25/18 but used old email so just got around to correcting it)First Car
by Brock on 02/01/2018This was my first time purchasing a car and I wasn't sure what I was getting into. I had an idea of what I wanted and Jim Stevens was able to point me in the right directions and get things moving. I had a great experience here and walked… away with exactly what I wanted at a great price. Thanks for the help! BrockJoseph Jones excellent customer service
by Gary on 02/01/2018I highly recommend Joseph to any one when it comes to buying a car. He was wonderful to us, very patient, and helped us find the best vehicle for me and my wife
Ram 1500
Jeep Grand Cherokee L
Jeep Compass
Toyota RAV4
Videos
About our dealership
At Napleton's Auto Park of Urbana, we take pride in making sure our customers come first. As a car dealer, it is our goal to make sure you find the car you want at the best price possible. Our experienced staff is here to help you in every step of the car-buying process. Whether you need help from our sales team, service team, or finance team, we look forward to serving you!
Don't just take our word for it, let us demonstrate our commitment to excellence and stop by 1111 Napleton Way, Urbana, IL today! If you have any questions before you come in or if you would like to schedule a test drive ahead of time, our team would love to hear from you. You can reach our sales team at 888-355-0139, or our service team at 888-353-8957. You can also browse our entire new inventory, used inventory, or visit our service center online to learn more.
What sets us apart
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Fantastic Customer Service
Large selection of Used Vehicles!
DealerRater Certified
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish