Customer Reviews of Napleton's Autopark Urbana Pre-owned
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247 sales reviews
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Returning Customer
by MarcelaGuillen on 03/24/2018Today I bought an SUV and I had the best experience with our sales rep Jesse M. He was very patient and knowledgeable in explaining every detail and question I had regarding my new vehicle.Leo Davis created a great environment for a great buy.
by LourdesAcosta on 03/24/2018He did a great job getting to our number to buy a vehicle. Was friendly and accessible for negotiation.Ben: Very Friendly
by SoominHyun on 03/23/2018Ben was very friendly and helpful!Working with Jesse Mannin
by JeremyMcCoy on 03/22/2018Jesse made sure all my questions were answered and made sure first car buying experience was a comfortable one. Really appreciated the professionalism at Napletonpurchace of new car for daughter
by danlilly on 03/21/2018easy dealings and timely. worked with Jim J amd Mike Duckett and both were very professional. would highly reccomend giving them a shot at your next car purchace.Just Ask Jim!
by JSK on 03/22/2018Jim was very patient with me, reviewing all the cars I had questions about. He did not seem to mind standing in the cold wind while I pondered the nuanced differences between AWD and 4WD. He is easy to talk to, respectful, and very… straightforward. I would recommend him to anyone interested in checking out the vast supply of cars at Napleton's and wanting to have the honest insights of someone who knows the auto industry.Brian was so great!
by Ben on 03/17/2018Very friendly and helpful. He found me my dream car at a great priceCar experience with Jesse Mannin
by TeresaDesmond on 03/17/2018The process was comfortable, Jesse was willing allow me to run an errand while they completed the paper work. That was extremely important to me.new van
by donnajones on 03/05/2018updated 03/16/2018jim johnson was very helpful as we looked at many differant suvs and then changed our minds and went with a vanTeresa's Little Red Dart
by Teresa on 03/15/2018Jim has sold us cars before. He has always been very helpful and searched for what fits our needs. We are very pleased tonight with the service and care we received. Very kind, helpful and a great guy to work with.My New Car!
by KylieR on 03/10/2018Came in to Napleton's to just browse pre-owned inventory. Was greeted promptly by Jim Johnson. He took some information about vehicles I was interested in and said he might be able to help me out. I told him I wasn't really ready to do… anything at the moment but might be back later in the day. My daughter and I showed up 2 hours later, I didn't think he'd be able to put me in a car. He did and it's beautiful. He not only worked with my budget but got me everything I wanted in a vehicle and more!!! Would definitely recommend a visit to see Jim for your next vehicle!Great expierience
by sarahperez on 03/01/2018updated 03/08/2018I had a great experience buying my new car. Mr. Starks did a great job of explaining things and helping to meet my needs.Came from Indy, good experience
by Mark on 03/07/2018Worked with Jim on my used truck purchase that I found online. Very friendly guy.Bought a new car from JJ!!
by mckenziejohnson on 02/26/2018updated 03/06/2018This is the second car I have purchased through JJ. My family has also bought cars through JJ. always informative and professional. Thanks for your time!!!!!2018 Hyundai Tucson Value
by CourtneyE on 03/03/2018Arthur met us and did a fabulous job taking us through different SUVs we were looking into. Before coming to Napleton's we weren't sure exactly what we were looking for, so his broad description and overview was extremely helpful! We… ended up being between a Tucson, a Sportage, and a few others. Arthur answered all our questions as we compared features on the cars. He took what we wanted and found us the perfect car! During the test drive, he was super helpful! We were thinking we were going to have spend all day at different dealers comparing prices, but after speaking to Arthur, we have exactly what we want! Thanks to Arthur and his team for listening to what we needed, giving us a bunch of options, and eventually selling us our dream car at a great price! Will definitely be recommending them and doing our service here again!Great Experience
by carolpesch on 03/02/2018Just purchased a PT Cruiser from Jesse Mannin at Napleton and he made the entire process SO easy! I think we were in and out under two hours. Jesse was an expert and very friendly. We totally enjoyed buying our PT Cruiser! Highly… recommend Jesse!Perfect experience!
by KateK on 03/01/2018I loved my old car. Never wanted to get rid of it but the insurance company said it was totaled. Jim at Napleton not only has the perfect replacement but made the process easy. I'm sure I will enjoy driving the new car as much as the old… one for may years to come!Ben Starks the AMAZING Sales Consultant for Napleton Auto Park of Urbana
by CarlaEJones on 02/28/2018Ben Starks has shown outstanding customer service, professionalism, and most of all he is very helpful and knowledgeable. I contacted Ben Starks, at the last minute, because I needed a new vehicle right away and he rapidly responded with… suggestions and recommendations. Less than an hour later after my appointment I purchased a new car. I am thankful and grateful for Ben Starks going above and beyond in such short notice. I THINK THAT BEN STARKS IS A GREAT ASSET TO NAPLETON AUTOPARK OF URBANA.my new car
by DIANNEEDWARDS on 02/28/2018i came in an talked to jim johnson an he helped me so much an put me in the best car ever iam very thankful an very very happyService as good as it gets in the car sales world
by Joe on 02/28/2018Working from out of town, our salesman Jesse Mannin was very prompt and helpful to all my email queries about the car. We drove 3 hours to work out a good deal and aside from the weather in Urbana, all went well.Satisfied!!
by TMAD on 02/21/2018updated 02/28/2018I had a great experience throughout my whole process. I had so many questions and all of them were answered thoroughly. I didn't feel they would let me go astray and they never led me in the wrong direction. They took the time I needed to… help figure out buying my car. And I am satisfied with my purchase. They have been working with me ever since I walked in and I appreciate all the help in buying my temp car! Everyone was so nice and listened to my needs. Ben and OJ made this experience so smooth and helpful. :)
Ram 1500
Jeep Grand Cherokee L
Jeep Compass
Toyota RAV4
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About our dealership
At Napleton's Auto Park of Urbana, we take pride in making sure our customers come first. As a car dealer, it is our goal to make sure you find the car you want at the best price possible. Our experienced staff is here to help you in every step of the car-buying process. Whether you need help from our sales team, service team, or finance team, we look forward to serving you!
Don't just take our word for it, let us demonstrate our commitment to excellence and stop by 1111 Napleton Way, Urbana, IL today! If you have any questions before you come in or if you would like to schedule a test drive ahead of time, our team would love to hear from you. You can reach our sales team at 888-355-0139, or our service team at 888-353-8957. You can also browse our entire new inventory, used inventory, or visit our service center online to learn more.
What sets us apart
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Fantastic Customer Service
Large selection of Used Vehicles!
DealerRater Certified
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish