Customer Reviews of Rizza Buick GMC
Review type:
Service for Cadillac SUV
Service for Cadillac SUV
by CSM WEM on 03/10/2025updated 03/17/2025Stellar treatment!! Everyone in the service department was welcoming, prompt, professional, and efficient. Everything went smoothly and the service and price were as quoted. The atmosphere in the waiting room was professional, yet serene.… I enjoyed the brief time spent while having my car serviced.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com
Great Customer Service
by Bobbie A on 02/06/2025updated 02/12/2025I always get the Best customer service from Becky. She always keeps me updated on my service. Reminds me to use my points towards service. Ask me if i have any coupons. Becky always goes above and beyond to service all our Cadillac's,… and I appreciate her help.Thank you for this amazing review! I really appreciate your business. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com
Always a Great Experience
by Koubs3774 on 01/07/2024John, Jim and the rest of the people in the service department are top notch. Their years of experience show through their kindness, understanding and recommendations. I won’t take our GM vehicles to any other dealership for service!Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com
Poor customer service
by PMCasey on 07/21/2023Not knowledgeableI appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Rizza
by Danny708 on 08/16/2022Oil change and tire rotationThank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Pastor Lee
by Pastor lee on 04/22/2022It was a good experience John is the person that most of the time take care of me he iscalways great Pastor Jessie W. LeeThank you for your great review! We're glad to have John on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
good work done here..
by placido on 04/11/2022nice place to do have car repaired..We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
mary lou glass
by marylouglass on 04/05/2022i love how take of customers. love how they coffee . their just greatThank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Jolynn Huels
by Jolynn H on 06/23/2021John Howard in service fit me in to the schedule and I got there early, second one in line. John is an excellent Service Man.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Rizza Buick service visit
by RL123456 on 01/19/2021updated 01/26/2021Check in staff very helpful and courteous. Car was completed promptly.Repairs
by Tammy M on 08/03/2018updated 08/14/2018I was pleased with the work that was done. However, there were some clips missing from under my front bumper. I had an accident several months before the repair and the clips were not replaced or had either come a loose. Rizza wanted to… charge me a $100 dollars to replace them. However, the auto body shop informed me that the clips only cost $5 dollars each to replace and I only needed two clips. Needless to say I took it back to the auto body shop and had them replaced at no charge. I felt that was a little petty of Rizza to try and make a profit of $95 dollars. Although, it was the right thing for the auto body to replace the clips it wouldn’t have cost Rizza that much to replace them at what they cost or at no charge at all, considering I had just spent close to $600 dollars with them. Luckily I haven’t needed a lot of repairs on my car but they are a little pricey.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please dont hesitate to call us if youd like to discuss them in greater detail. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com
Oil change
by crooksr on 05/19/2018updated 05/25/2018No sticker on upper left corner of windshield to let me know when next oil change is dueWe would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com
Five Star Customer Service
by JasonWatson on 12/04/2017I worked directly with the internet department before stopping in. Vehicle was pulled up front and ready for test drive. After making a deal finance ONLY TOOK 1 hour. I was shocked! What a great crew of people.Ask for Larry Papp
by MattObrian3 on 03/11/2017My wife and I have been shopping for weeks for the perfect used car for our family. Until we met Larry and the Buick LaCrosse of our dreams. It turned into a super great deal I couldn't pass up. I love my Buick and the fine gentlemen at… Rizza. Thanks again Larry!Phone Solicitation Abuse after lease was over
by LSAedmunds9910 on 12/13/2016Rizza Buick, Tinley Park, Il called excessively as my lease was coming up they started at 9 mos left in my lease. To make matters worse after turning in my leased Verano I received no less than 6 calls to turn in the car I already turned… in. I asked them not to call me on all of these calls,. After the 4th call I called the sales manager and he confirmed I would not be called. 2 Hours later I received a call from another sales person to turn in my car. It gets worse, I filed a complaint with Buick Corporate Office, and received an e-mail verification from the dealership General Manger that I would not be called and within a week of this confirmation I got another call about turning in my leased vehicle that I already turned in..We are very sorry to hear about your recent experience with us. Customer care is our number one concern, and we would never want a guest to feel as if they aren't valued. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discussion your situation and the chance to make things right and to assist you better in the future. Josh Jansky- Business Development Manager- jjansky@rizza.com
Disorganized
by carbuyer177 on 02/02/2013updated 06/01/2025Rizza was the only one of the 5 dealers I emailed that did not get back to me. When I called them they gave me a price $700 higher than my lowest offer. When I told them my lowest they immediately agreed to match it. When they got back to… me their math was off (in their favor of course) by $200. Definitely didn't feel like a valued potential customer.Typical Run Around
by workingstiff1 on 04/22/2013updated 06/01/2025The floor salesman was great. However when it came time to talk numbers the manager blew it for him. We were insulted by the offer. As if we can't do math. They were basically offering me nothing for my trade in (which has plenty of value… according to blue book, Carmax offered more even) and full window price of vehicle we were looking at. They tell you, "we will offer you this much for your car" but roll everything on top of new vehicle cost which translates to still paying off my car on top of the new one = negative value for my car. Do the math before and while there, also keep your keys. They like to play the hide your keys game to keep talking to you.
Buick Envision
Buick Envista
Buick Encore GX
GMC Sierra 1500
The team at Rizza Buick GMC would like to welcome you to our dealership in Tinley Park, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com
by Rizza Buick GMC on 03/18/2025