Elgin Chrysler Dodge Jeep RAM
Customer Reviews of Elgin Chrysler Dodge Jeep RAM
Review type:
The buying process was smooth and flawless
Waste of time
by RM on 05/21/2025updated 05/27/2025Called ahead to make sure they have the car (used) in the lot. They confirm and I say I will be there at a certain time. 35 min drive to get there and it turns out the car is not in the lot...Thank you for your feedback. I understand your frustration regarding the availability of the used vehicle during your visit to Elgin Chrysler Dodge Jeep Ram. I appreciate you taking the time to share your experience. Please feel free to reach out to me directly so I can address your concerns and ensure a better experience in the future. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
The buying process was smooth and flawless
by Dan T on 05/07/2025Uzi and Carlos are great to work with! Uzi was very informative about the Chrysler Pacifica. He told us all the differences between models. Made our decision to buy from him an easy choice. Uzi and Carlos were helpful making it an easy… decision on which one to buy. The buying process was smooth and flawless. Will be telling our friends about Elgin Chrysler Dodge Jeep Ram!Thank you so much for your wonderful review, Dan! We're thrilled to hear that Uzi and Carlos provided you with such informative and helpful service regarding the Chrysler Pacifica. It’s great to know that the buying process was smooth for you. We appreciate your kind words and your willingness to share your experience with friends. We look forward to serving you again at Elgin Chrysler Dodge Jeep Ram! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Got it done!
by Pat M on 03/14/2025Jesse was very helpful and was great at following up with me while I was away on a business trip. He made sure everything was done by the time I came back.Thank you, Pat, for your wonderful review! We appreciate your kind words about our team at Elgin Chrysler Dodge Jeep Ram. We're glad to hear that Jesse was helpful and attentive during your business trip. We look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Can always depend on these guys!
by John Szubert on 02/28/2025Jesse was awesome! Great communication, told me what was needed and my mechanic Chris knocked out outta the park again!Thank you, John! We're thrilled to hear that Jesse provided great communication and that Chris delivered outstanding service. At Elgin Chrysler Dodge Jeep Ram, we take pride in our team’s commitment to our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
friendly professional dealership!
by lisa hurst on 02/10/2025Mario was very friendly and knowledgeable, made the process painless!Thank you for your kind words, Lisa! We're thrilled to hear that Mario was able to provide you with a friendly and knowledgeable experience at Elgin Chrysler Dodge Jeep Ram. Our goal is to make the process as easy as possible for our customers. We look forward to seeing you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Stray away from Elgin CDJR!
by Elgin CDJR scam on 10/01/2024I was involved in a bait and switch scam. I made an appointment to view a car, I verify the day before that it was still available. I also verified bright before my one-hour drive to visit them. When i arrived they told me the car was… stolen but they had an alternative for me that was better. OfCourse, I left. Hours later we verified the car was still being offered. Such a scam!Thank you for sharing your experience with us. At Elgin Chrysler Dodge Jeep Ram, we strive to provide accurate information and assure our customers of our integrity. We appreciate your feedback and encourage you to contact us directly to discuss this matter further. Your satisfaction is important to us, and we would like the opportunity to address your concerns. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Pre-Owned Purchase
by Roger H on 08/26/2024I recently purchased a pre-owned 2017 Jeep Cherokee Sport from Elgin-CDJR. My salesperson, Alex L, was great to work with. He worked with his sales manager to get the deal I was happy with. He helped me through the whole process (test… drive, negotiation, finance & drive away). I would recommend Alex L & Elgin-CDJR for your next vehicle purchase!!Thank you for your wonderful review! We're thrilled to hear about your experience purchasing the 2017 Jeep Cherokee Sport with us at Elgin Chrysler Dodge Jeep Ram. It's great to know that Alex was able to assist you throughout the entire process and make it seamless for you. We appreciate your recommendation and look forward to helping you again on your next vehicle purchase! Safe travels in your new Jeep! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Shyster Tactics
by efdeng6 on 05/25/2023I was interested in a Grand Cherokee, went in and drove it, asked for a price. "Sales manager", came over, refused to give me a price unless I signed a form saying I would buy it. When I refused and told him I was working out my own… finances, he tried to pressure me into letting him call my bank, to set up a loan of the amount of his choosing. He wouldn't even agree that the sticker price was what the car was available for. I think he thought I was wasting his time because I was in jeans and work boots. Honestly, my boots cost more than his crummy suit. Their loss, I took my business elsewhere. Stay away from [non-permissible content removed]. Been shopping for cars since 1982, this is the worst experience I've had.Thank you for taking the time to share your recent experience at Elgin Chrysler Dodge Jeep Ram. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Brand New Challenger Scat Pack!!!!!!!!
by Michael C on 07/24/2021Went into Elgin Dodge/Jeep/Chrysler dealership today and was interested in leasing a new Dodge Challenger RT/Scat Pack. The customer service here has been excellent. I came in with a few challenges in terms of financing and they were able… to get me in a payment that I felt extremely comfortable with. The sales person I worked with was Adonia and the Manager was Sean. The entire sales process went very smooth, no pressuring and very respectful. I appreciate all the hard work Adonia and Sean went through to get this deal done for me. Now I will be cruising in my new challenger for the rest of the summer. We will for sure be back to this dealership for our next vehicle. Thanks again!!!!We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Elgin Chrysler Dodge Jeep Ram Team
One of the best dealership experiences I've ever had!
by Phil on 07/24/2021Great experience with Cruz and the entire Elgin Jeep team as they helped me get into my new Gladiator!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Elgin Chrysler Dodge Jeep Ram Team
11/10
by Geo on 07/24/2021Gary Kendall is literally the best car sales consultant I’ve come across. After a car crash which left my car totaled, I had visited countless dealerships in search of a replacement and all I was met with was shady and incompetent reps. If… all sales persons were like Gary, they wouldn’t get such a bad rep. Seriously, when visiting this location, ask for Gary Kendall, simple as that.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Elgin Chrysler Dodge Jeep Ram Team
Normal Expectations Met
by Jack on 01/30/2021updated 02/05/2021Was in and out within 30-Minutes once checked in, but I thinks it's crazy that Jeep would charge their customers a fee to turn on power (through a software update) to the ALREADY factory Installed Tow Hitch Wiring. Then try to charge $170… for a 15-minute software update... Talk about nickle and diming your customers. You pay +$40K for their vehicle and you have to pay them to turn power on to the already Installed wiring harness... I mean it's not like they don't promote the Jeep Grand Cherokee as a Vehicle with "Best in Class" towing performance.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Elgin Chrysler Dodge Jeep Ram Team
No b.s. straight to the point.
by Bradley on 01/24/2021updated 01/29/2021Everything was taken care of with no issues at all. Headlights were out when I purchased a vehicle and taken care of.We appreciate you for letting others know about your experience, Bradley! If you ever need anything in the future, please don't hesitate to let us know. Best, Elgin Chrysler Dodge Jeep Ram Team
Recent repair and serviceing
by Jon on 01/25/2021Fast service, accurate diagnosis.Jon, thank you for the feedback! We are happy to hear about your positive experience at Elgin Chrysler Dodge Jeep Ram, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Elgin Chrysler Dodge Jeep Ram Team
Tony U
by Helen on 01/13/2021Professional, timely, clean environment, didn't feel like we were being maneuvered.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Elgin Chrysler Dodge Jeep Ram Team
Good, Cust. service, efficient and easy appt scheduled
by Lois on 12/31/2020The staff I encountered were all very helpful and pleasant to work with. Arranging for an appointment was easy and efficient. The waiting area was very large and I felt comfortable being able to social distance appropriately which was… very important to me.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Elgin Chrysler Dodge Jeep Ram Team
Nice Experience
by Gregory on 12/08/2020Greeted promptly by professional service advisor. Vehicle was serviced while waiting in a nice customer wait area. Good experience.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best, Elgin Chrysler Dodge Jeep Ram Team
Survey
by Elizabeth on 12/06/2020Friendly staff. Reliable service.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Elgin Chrysler Dodge Jeep Ram Team
Great place
by Tom on 11/28/2020They were very nice. Got me in almost same day. Got the job done quickly. Went over everything in detail of what was wrong and how they fixed it.We appreciate your kind words, Tom. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, Elgin Chrysler Dodge Jeep Ram Team
repair of GPS system in 2015 Jeep Patriot
by Ken on 11/25/2020very honest overview of what's wrong and what's neededKen, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Elgin Chrysler Dodge Jeep Ram Team
Friendly Service!
by Melody on 11/16/2020Great service department! Friendly staff quick and thorough service. Manager was very friendly!Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Elgin Chrysler Dodge Jeep Ram Team
Thank you so much for your wonderful review, Dan! We're thrilled to hear that Uzi and Carlos provided you with such informative and helpful service regarding the Chrysler Pacifica. It’s great to know that the buying process was smooth for you. We appreciate your kind words and your willingness to share your experience with friends. We look forward to serving you again at Elgin Chrysler Dodge Jeep Ram! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
by Elgin Chrysler Dodge Jeep Ram on 05/07/2025