Elgin Chrysler Dodge Jeep RAM
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Dealership Service Review
service Rating
Normal Expectations Met
Written byon 01/30/2021
updated 02/05/2021
Was in and out within 30-Minutes once checked in, but I thinks it's crazy that Jeep would charge their customers a fee to turn on power (through a software update) to the ALREADY factory Installed Tow Hitch Wiring. Then try to charge $170 for a 15-minute software update... Talk about nickle and diming your customers. You pay +$40K for their vehicle and you have to pay them to turn power on to the already Installed wiring harness... I mean it's not like they don't promote the Jeep Grand Cherokee as a Vehicle with "Best in Class" towing performance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Elgin Chrysler Dodge Jeep RAM on 02/05/2021
Dealer Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Best, Elgin Chrysler Dodge Jeep Ram Team
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