Customer Reviews of Schaumburg Toyota
Review type:
RAV4 Purchase
The best
by Great service on 02/20/2022Always the bestThanks for that thought! Your support is appreciated.
Very Happy with Schaumburg Toyota
by Kim on 02/23/2022Always happy with Schaumburg Toyota service. Rafael Sanchez, my service advisor, is always super pleasant and great to deal with - listens to my concerns, and addresses them. Facility is extremely clean, nice waiting area. Only reason I… didn't give a 5* star is because cashier was not friendly at all - she never is. Other than that, I am a very happy customer.We are thrilled to hear Rafael takes good care of you and sorry to hear the cashier is not very friendly. We apologize for this and will address this issue. Thanks for being our customer and for sharing your thoughts!
15 000 maintenance
by Danuta on 02/09/2022Very friendly and costumer oriented place.Professional service.Great waiting area with Internet access ,TV and choice of drinks. Thank you ORANGE TEAM.Thanks for the wonderful review! We appreciate your support, Danuta!
Great service
by tonyp on 02/09/2022My concerns were addressed and repairs were completed in a timely manner.Glad we were able to assist in maintaining your vehicle. Thanks for the 5 stars. Your support is appreciated.
Perfect Sales - Services
by New car owner on 02/07/2022Professional sales and services. Highly recommended.Thrilled to have you as our customer! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Service on Avalon
by Paul Misniak on 12/24/2021Rep did a great job.Glad to hear! Thanks for sharing. Your support is appreciated, Paul!
Service great. Problem upsetting.
by Tom Flanders on 12/20/2021The service couldn’t have been better. The problem seemed like a planned obsolescence engineering scam. The warranty expired and a part with a battery life just past the expiration date had to be replaced. Admittedly it was only a… light (which had little to do with safety) on the dash, but it was tied to the computer in the car which gives safety and maintenance information. The battery in the tire inflation sensor was “not reading.” The service department was very helpful and professional, as usual.We were happy to assist with the issue you were having. Our apologies for the dissatisfaction of the product. We appreciate you sharing your thoughts. From all of us at Schaumburg Toyota, Happy Holidays!!!
Service rating
by Service rating on 12/16/2021Always a pleasure coming into Schaumburg Toyota. I know you have my safety first and foremost. And please give “Christine “ a big gold star for putting up with my many cancellations and rescheduling. She is the best.It is always our pleasure working with you! Thanks for sharing. Your support is appreciated. Wishing you a wonderful holiday season!
The best service people. Very concerned and very helpful.
Great job
by As always great service on 12/16/2021Have been working with Bart for servicing my car. Since I am on a limited income, working with him to determine the most important service that needs to be done at the time of the required Maintenance due.Glad to hear Bart is assisting you with your services. Thanks for sharing. From all of us at Schaumburg Toyota, Happy Holidays!!!
Excellent Customer Service
by Peter Erk on 12/01/2021With help from Robert Jacob in the finance office taking me personally to get my service work done that was promised, to Steve Lowell the Red Team Service Manager I was very pleased with the scope of work that was done in the service… department and was handled very quickly and professionally. I was only disappointed in the fact that one issue with "Protector" work had to be taken to S&S and file a claim and i thought it should have been taken care of in house instead of me having to jump through hoops, otherwise i would have given 5 stars.Thank you for your feedback on your experience. We apologize if there was a process working with S & S. Unfortunately, that is how their warranty works. This is not a Toyota product and we cannot assume the warranty. We use them as we have had great success with their products on things that are not offered from Toyota. Thanks again for being our customer and we wish you a wonderful holiday season!
Excellent Service
by Ron Ramey on 11/29/2021First time bringing my vehicle into the Schaumburg facility for service but definitely wont be the last. Service manager Steve was very courteous and professional. The waiting room was spacious, clean and accommodating with free… beverages. Overall a very pleasant experience.Thrilled to have you as our customer, Ron! We wish you a wonderful holiday season!
Excellent service - professional and honest service manager - overall excellent experience.
5th Gen 4Runner
by 5th Gen 4Runner on 11/22/2021Thank you for going the extra mile! Assistant Service Manager Shawn is great!!!Glad we coudl help! Thanks for sharing!
Highlander experience
by MGM on 11/20/2021Great experience with the sales and finance staffThanks again for your purchase and for sharing your thoughts. We hope you are enjoying your new car and wish you many happy miles!
Pleasant Buying Experience
by 21 Tundra Sr5 Trd on 11/05/2021updated 11/10/2021Had the pleasure to deal with Eric P and Tim K through out the my shopping experience. Both were very courteous and helpful. Even though my communication with them was brief, they were very responsive via text/email with any questions or… concerns I had. Turns out my Cousins also shopped with Schaumburg toyota for their rav4 not long ago and were also satisfied with the customer service. Very friendly staff overall and I hope service will be the same to deal with.Thanks again for your purchase and for sharing your thoughts. We look forward to continue to work with you on all your auto needs. Hope you are enjoying your new car and wish you many happy miles!
Outstanding Dealership
by Diana on 10/23/2021We have done business with Schaumburg Toyota on several occasions both for purchasing new cars and having our cars serviced. We have always been extremely happy with their friendliness as well as their professionalism. Their service is… outstanding and their prices are fair.We are thrilled to have you as our loyal customer, Diana! Thanks for sharing your thoughts, it is greatly appreciated.
Schaumburg Toyota
by Lee Ohlman on 10/13/2021My overall experience was good. It has always been a terrific time dealing with Schaumburg Toyota. This time was calm, peaceful and smooth. There is time spent going through the process but it was comfortable. Nice people great job.We are thrilled to have you as our long time, loyal customer! Thanks again for this recent purchase and for sharing your thoughts. We look forward to working with you for many years to come!
Brake Job
by Brake job on 10/09/2021The dealer has been rating my brake pads and lining as being marginal. I finally got them replaced and/or reworked. Things work even better now.Happy to assist in keeping your vehicle in tip top shape! Thanks for sharing your thoughts. Your support is appreciated.
Excellent Service
by Kevin Palmer on 10/07/2021I appreciate that Schaumburg Toyota is consistent with their service - on time, excellent work, and reasonable prices. Often service departments will suggest additional work, costing you more money. Schaumburg Toyota is honest enough to… inform you that the repair/service can wait until your next visit or later. I am confident that when I bring my vehicle here, it will leave with why I came in, resolved.We are thrilled to have you as our customer and with hearing your confidence in us and will continue to do our best to assist you with your auto needs.
Service review
by John Wagener on 10/01/2021They fixed another dealer’s screw up ... no hassle, great service.Glad we were able to help, John! Thanks for sharing. Your support is appreciated.
Very Happy
by dandldl on 09/25/2021Kurt Herman was knowledgeable about the products and was helpful no deciding what vehicle would be right for me.Glad we could help! It was a pleasure working with you. Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Best service
by June on 09/24/2021No appointment oil changes, fast, Complete auto check...courteous team...We are here to help! Thanks for sharing. Your support is appreciated.
Schaumburg Toyota has become one of the leading dealerships serving Elk Grove Village, Barrington, Palatine, Schaumburg, and Hoffman Estates by putting the customer first. That means we won’t try to sell you the wrong vehicle at the wrong price, or make it a hassle to get service. In everything we do, we aim to offer you more. That’s why so many of your friends and neighbors rely on us to meet all their automotive needs.At Schaumburg Toyota, we carry the full lineup of new Toyota vehicles in a wide variety of trims and colors. There are models to suit any driver no matter how you drive or how much you have to spend. We also have a huge inventory of pre-owned vehicles from many major automakers. If your goal is to save money on a quality used car, count on finding it here.
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Russian
- Polish
- Tagalog
It was our pleasure assisting you with your purchase, Mary! We look forward to working with you on your auto needs for many years to come. Thanks again and we hope you are enjoying your new car and wish you many miles of smiles!
by jjoern on 07/24/2025