Customer Reviews of Schaumburg Toyota
Review type:
RAV4 Purchase
Good repair job on my struts
by Steve on 12/19/2018Had my two front struts replaced. They prematurely failed. Seems like a mfg. defect but Toyota Corporate would not own up to this, and would not pay for the repairs. Schaumburg Toyota did a good job replacing the struts and then doing a 4… wheel alignment. Price was higher than I would have liked due to $138/hr labor rate. Also, they charged me $50 more per strut ($100 total) than I could buy them for on-line.2011 Sienna service 90k
by Coolrider142 on 12/03/2018I was happy with the service of my Sienna 2011. 90k maintance Chis was very help and gave me time line of the repair. Since it was a Saturday he explain that it was a busy day of the week. However it was still than on time.Glad we could help! Thanks for sharing!
recall visit
by cmasilionis on 11/22/2018updated 11/30/2018recall visitThank you!
Excellent Service!
by Thia on 11/29/2018We’re very happy with Schaumburg Toyota, the employees are terrific and the work is always done right the first time. The car was supposed to be done on Monday but we had a blizzard Sunday night/Monday morning and they might have been short… staffed on Monday and the car wasn’t ready. They gave us a loaner and we picked up the car on Tuesday. Everything worked out to our satisfaction.We do our best under all circumstances. Thanks for being our loyal customer and for sharing your experience!
Anthony is the best!
by Erin on 11/21/2018Anthony is the best! He's helped me out the past five times I've brought my car in for maintenance. He always explains things in a non-condescending way and is honest about what work needs to be done. I was taking my car to another… mechanic before and was getting angry about how I felt like they were ripping me off and lying to me. Since I am a registered Toyota owner I got some coupons in the mail for Schaumburg Toyota so I brought my car in for an oil change which came with a free brake check. Anthony told me I needed new brakes and I told him I just had new brakes installed at another mechanic six months prior. Anthony took me into the shop and showed me how dangerously thin my brake pads were and showed me the reason they were wearing down so quickly was because my calipers were stuck. I really liked that I physically got to see what the problem was and that I wasn't just being told something and expected to take their word for it. I've been bringing my car back ever since and Anthony has been the one to help me every time.We are thrilled to have you as our customer, Erin! We will continue to do our best in keeping your vehicle in the best running condition. Thanks for sharing!
Always the best
by HB on 11/13/2018I have been going to Schaumburg Toyota for over 10 yrs, always great service and advice. Purchased 2 of our cars year and continued maintenance and service at this location. The hours are great and customer care is beyond perfect. Mike… Krueger and his team are the best.Thank you very much for being our loyal customer. We will continue to do our best to keep you a happy customer for many years to come!
found my subie at a Toyota dealer
by Kjl on 10/26/2018updated 11/02/2018I had been searching for a specific car and found it there. I test drove it, liked it, bought it. The whole process was easy.Thanks again for your purchase and for sharing your experience. We wish you many happy miles!!!
Easy To Deal With
by Steve on 10/11/2018The sales process was very easy at Schaumburg Toyota. Jim Baranski was very helpful and stayed until 10:30 PM to show me everything I needed to know about my new 4 Runner. Go see Jim if you're considering a Toyota.Welcome to the Schaumburg Toyota family, Steve. We hope your are enjoying your new vehicle and wish you many happy miles!
good service
by benito on 10/09/2018always good people willing to helpThank you for being our good people to serve!
Good experience
by K.A on 10/07/2018Went in for an oil change. Like that no appointment is necessary.Glad we could accommodate you!
Rav 4 Repair
by Al on 10/06/2018Service representative was helpful, courteous, professional and thorough in explaining the extra work that needed to be done.We do our best and follow Toyota's guidelines. Thanks for sharing, Al!
2005 Toyota Highlander: 10/01/18
by 2005Highlander on 10/05/2018On 10/01/18, I took my Highlander in for some routine maintenance. The vehicle needed some additional work on the suspension, due to the age of the vehicle. Steve Lowell was my Service Manager and he did an OUTSTANDING job of keeping me… informed every step of the way regarding the repairs. Schaumburg Toyota is the BEST dealership in the area and with employees like Steve, I will be a loyal customer forever. BRAVO!!!!Thanks for being our loyal customer and for sharing your thoughts on working with us!
September Maint
by Venza on 10/05/2018We bring out car in for servicing and Steve, our regular service manager always takes great care of us. For example, he keeps us informed about what maintenance is coming up so we can plan for it. On our last visit he also took extra time… to make sure the car washed and prepped for us. He takes very good car of us.We are happy to hear that Steve is taking such good care of you. Thanks for being our customer and sharing your thoughts!
Thank you!
by D3 on 10/04/2018Thank you for all the kindness and professional assistance with the purchase of the use car. It is a blessing to have my Toyota.We are blessed to have you part of our family at Schaumburg Toyota!
RAV 4
by Toyota on 10/04/2018Very responsiveHappy to help! Thanks for sharing!
Thank you!!!
Safety Fix
by TDillivan72 on 10/03/2018I received a notice from Toyota to fix the electronic control unit that could impact the CVT on my leased Corolla. I set the appt., went in, and also had them do an oil change. I was in and out in about an hour. Great service at… Schaumburg Toyota!We were happy to have served you. Thanks for sharing!
Toyota Siena service
by Jashah on 10/03/2018Excellent service work was finished in time per promiseThanks for sharing, Jashah!
Nice employees, great service
by Carol on 10/02/2018I brought my car for it's 24 month service, they were done in the time frame they said and I was on my way.Thanks for your thoughts, Carol!
Oil change
by Dennis on 09/23/2018updated 10/03/2018Oil change was done and quick.Glad all went well, Dennis!
Mr
by mooser18 on 09/23/2018Craig did a great job keeping me informed on what needed to be done to my vehicleThanks for sharing!
Thanks for sharing!
Fast and perfect
by OK on 09/20/2018Thank you Paul Lee and all crew for great service - change my battery so fast, my car is running perfectly fine, thank you VitaThanks for being our customer, Vita! It's always a pleasure!
Schaumburg Toyota has become one of the leading dealerships serving Elk Grove Village, Barrington, Palatine, Schaumburg, and Hoffman Estates by putting the customer first. That means we won’t try to sell you the wrong vehicle at the wrong price, or make it a hassle to get service. In everything we do, we aim to offer you more. That’s why so many of your friends and neighbors rely on us to meet all their automotive needs.At Schaumburg Toyota, we carry the full lineup of new Toyota vehicles in a wide variety of trims and colors. There are models to suit any driver no matter how you drive or how much you have to spend. We also have a huge inventory of pre-owned vehicles from many major automakers. If your goal is to save money on a quality used car, count on finding it here.
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Russian
- Polish
- Tagalog
It was our pleasure assisting you with your purchase, Mary! We look forward to working with you on your auto needs for many years to come. Thanks again and we hope you are enjoying your new car and wish you many miles of smiles!
by jjoern on 07/24/2025