Napletons Schaumburg Buick GMC
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Customer Reviews of Napletons Schaumburg Buick GMC
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The following reviews are more than two years old. They are not included in the overall rating.
4 service reviews
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Napleton Buick
by Peggy810 on 02/19/2023Everyone here is friendly and professional. I trust them completely with keeping my car in top shape. If any repairs are needed, they make sure to explain what is needed, what the cost will be clearly and even if there are options… available. Highly recommend them.Wow
by alexandru1 on 07/09/2016I would put negative, but i have to put at least 1 star. Anyway their service dept is obnoxious, the guy in there kept giving me attitude for only me asking questions, he would not want to even check anything, told me i should fix it myself… once i knew so much, trust me i was as nice as a person can be, and didnt request anything. Now i scheduled a oil change on sat 12 30 cause it is a bit overdue and i need to drive far, guess what i go there and they cant take me cause they are busy wtf, now it sat afternoon i cant go anywhere else so i have to cancell all my plans. And even more gmc sent me review emails for me to fill up, i did put down everything, and noone even contacted me to ask why i am upset, i can understand the dealership being [non-permissible content removed] what abot gmc itself. Either way dont go there for your own good and even better dont get a gmc. I never write reviews but now it is too much.Break Rotor and Pads Replacement
by mahisri on 07/02/2009I received a very bad service and upon enquiry I came to know its a rip-off price as well. I dropped off the car arround 12:20pm and supposed to get an estimation in less than 2hrs. No call till I called them at 3:15pm. And spoke the… agent - she said the technician is working on it right now and will call me shortly. No call until 4:45pm - I called them again and she said that they are really busy and was about to call me. She gave me the price estimation "$895" for both front & rear including labor and lub-oil change and metioned the engineer is still checking on the engine noise problem. The job can be finished in 2~3 hours and delivered tonight. Though the price sounded very high-end - I was willing to pay a buck more because no-time to shop-around and for good service. So I asked her to get some discount and will call her after the meeting that I had to attend, and requested her to also provide the estimation for the engine noise. I called them at 5:35pm and she gave me a $40 discount - I thought its good one and gave a go. I hangup and forgot to ask about the engine noise. Then shortly after, my wife called and reminded me that we had to attend an event at Temple. I called the agent immediately at 5:42pm and requested to stop working and I will drop-off the car tonight after the event. She said its already opened and started installing front rotors. Woh! something sounded shady and they took more than 5 hours to inspect and estimate and ripped opened and started working in 7minutes. Sounds weird!!! I build up some distrust... We discussed various options to continue working later and agreed to pickup the car around 6:15pm. Frustrangly enough, when I reached to pickup the car, she demanded that I pay for the entire work even if to be installed later. That confirms it is a rip-off deal. And I spoke to her manager and the director - they said they looked at my records and said "I am not a loyal customer and I never paid a penny before." What a worst customer service... they don't care to keep good customers. I am a transfered customer from EdMurphy dealer so none of my previous records transfered. But the Napleton did some of the warranty work. Sure - they don't count the money they collected for warranty work. This experiance really spinned my head - Dealers are always a rip-off - why didn't I believe it before? I don't know - I guess I learned it the hard way. The actual cost of this service should not cost more than $375 - Since they did half job I paid them $480 and remaining rear rotor and pads - I got it for $185.Doesn't care about customers!!!!!!!!!!!!!
by bob_wobble on 06/26/2009I arrive at the service department at around 9:30 am, He asks if I had an appointment, I didn't, which was MY mistake. I tell the guy my envoy denali is making a weird grinding/rubing noise in the front passenger side wheel well. Ok, we… will diagnose the problem and call you in a few hours. 3:00 rolls around no phone call yet, I know they close at 6, so I decide to call. I give them my name and get told the mechanic is with a customer, and will call back in 2 minutes. An hour goes by, and no phone call. I call again, get put on hold for a while, I eventually get connected to the service department voicemail. I hang up and call again, get put on hold again for a considerable amount of time, and eventually get hung up on. I call again, get put on hold again. I eventually get connected to someone in the service department at about 5:00, just to be told "We never got around to diagnosing your vehicle and we are getting ready to leave, sorry." He says I can leave the car over the weekend (closed on sat and sun) or come back Monday. I tell the guy I'm picking up my car. I'm furious at this point, and decide to call the the sales department and ask for the dealership manager. I talk to the guy that claims to be the manager, tell him my great story, he says no problem, he will take care of it, that's not how they do business and will find out what the problem is. He even says that he will not ignore me and will make sure someone calls back. An hour and a half goes by, and you guessed it, nothing. So I decide to go over there and talk to him face to face. I get there and ask to speak to the "manager", I'm told he is busy, but your car is ready to be picked up. Has anything been fixed, no. While im asking questions the salesperson is getting my keys and calling someone to get my car, so now I'm basically being rushed out. I get my keys and get the sliding window shut in my face. Again I'm in complete disbelief. I decide to get in my car and leave before I end up doing something stupid. I admit to my mistake of not making an appointment, and I went into the situation knowing that my car wont get fixed that day, I just wanted to know what was wrong, so i can plan out transportation for next week. Even if they didn't diagnose, it shouldn't of been such a pain in the ass just to get an answer. Here is a statement from the about us section of the dealer website "Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry's best. "
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