Customer Reviews of Mercedes-Benz of St Charles
2024 S580
byon 04/30/2024
Another excellent purchasing experience with M-B of St.Charles, Illinois. I can't say enough to express the appreciation and service level I experience every time I work with the good people at this dealership!
Annual check up
byon 02/16/2023
Annual check up performed without issue. As expected with 10 yr old car, there was a laundry list of suggested repairs. After discussing with contact decided on which to accept. Recommend asking questions before just accepting repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Awesome Service!!!
byon 01/25/2023
I brought my vehicle in for service and the service team made sure I had a loaner and provided me with day to day updates on my vehicle. They also did an excellent job of communicating regularly with the warranty compan and were very specific about the mechanical issues my vehicle was experiencing. Thank you Ron, Ian, and Corey! You guys are an awesome team. A+ service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient & Straight Forward
byon 12/28/2022
Andrew and the management team made the sale and my trade in easy. They were efficient as possible and thought two steps ahead. I appreciated that they were prepared each step along the way. This is my second Mercedes from this dealer and I appreciate they are local and easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not sure what this means
byon 11/13/2022
Dean was great to work with. Very professional and kept me up to date regarding my service B
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Performance
byon 11/03/2022
They started working on my car at the scheduled time and completed the service at the estimated time provided by the advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Best Service Around!!!
byon 11/03/2022
The Service Department at Mercedes Benz St.Charles is one of the best! They are very friendly, knowledgeable and customer focused. They go out of their way to ensure any repairs and workmanship is done with excellence! A Special Thank You to our Service Rep Dean Pontrelli who always goes above and beyond to ensure we are extremely satisfied customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfect, again
byon 11/02/2022
Once again, my service experience with St. Charles Mercedes Benz was flawless from beginning to end.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Rating 10/2022
byon 10/27/2022
My 2010 Mercedes GLK continues to operate as a luxury workhorse - solid, steady, a pleasure to drive thanks to your incredible service team. Dean Ponterelli provides the best possible customer service. I couldn't be happier!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Deal, Car and Experience.
byon 10/20/2022
Samer was excellent and friendly yet business like expert to buy a car from.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service. Great people. Great dealership.
byon 10/09/2022
Corey Weaver kept us in the loop every step and took care of everything. I love this dealership and its great that is the closest to my home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dr.
byon 09/30/2022
Excellent service. Very professional and efficient staff. Will highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
MB of St Charles
byon 09/22/2022
Quick, efficient service from courteous personnel
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Incredible service
byon 09/20/2022
Mark is awesome. Incredible service and responsiveness
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfection
byon 09/02/2022
Perfection Is the only word I can use for Carol she was outstanding she took care of my wife , This was her first time to buy your own car as I’ve been a previous St Charles Mercedes-Benz customer I knew I was in good hands and I would recommend to anyone who wants a Mercedes-Benz to come see Carol and the rest of the crew for an understanding deal in a quality product
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great value. Trusted service
byon 08/26/2022
I use St. Charles MB exclusively for my Benz. I trust their service recommendations. Because they do it right the first time with OEM parts they are a great value.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service, Keep Up The Good Work
byon 08/19/2022
Excellent Job by all staff members.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 08/08/2022
Service from MB St Charles is always spot on. Easy, friendly, polite, helpful and always done right the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simply the best
byon 07/31/2022
Mark is the best! I won’t take my car to any other dealer for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 07/25/2022
I want to give a huge shot out to Mark Matuszewski who has been my service representative for the past 12 years. I had a flat tire and Mark made sure that my car was given top priority when received. He ordered the tire and within 24 hours I had my car back. I'd also like to say the Mercedes Road Side Service was awesome; they contacted the towing agency to pick up my car and they were at my home within 90 minutes of the call; car was placed on the flatbed and away it went to St. Charles. Thank you all for making the experience flawless. Evy Stein Keller
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Service
byon 07/24/2022
Always excellent service from St.Charles Mercedes Service Dept. Ron Neal Service Manager always makes service process smooth & easy & quick . he always takes care of me, will not go anywhere else for service on my Mercedes. The Best Mereceds dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at St. Charles Mercedes!
byon 07/20/2022
Great service as always at St. Charles Mercedes! Brad Schrank assisted me with my vehicle at that location he’s always so professional and kind. Very informative on what truly needs to be done and confirms with mechanics too. They treat you so well whether it’s a car wash or service or just to say hi, everyone there is like family. They give you tips and tricks on how to prolong your vehicle or max out your air filter! Love it! Thank you again Brad for all of your help, Joel, Scott, and George! You’re the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes-Benz of St. Charles is a proud member of The Resnick Automotive Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our Mercedes-Benz dealership embodies this commitment in everything we do.
Between our vast inventory of brand-new Mercedes-Benz vehicles and certified pre-owned Mercedes-Benz models, you’re guaranteed a great experience in an environment meant to put you at ease. And with our trained and certified technicians, you can rest assured that all engine work is being carried out with utmost professionalism and care. This is why drivers from Aurora, Wayne, Elgin, Batavia, and Elburn come to us in the first place, and also why they continue to rely on us well into the future.
1 Comments