Customer Reviews of Mercedes-Benz of St Charles
Review type:
Awesome Experience!
by Kennetra l on 06/05/2025I had a great experience working with Marc at this dealership. He was prompt, open to negotiation and honest. I was able to test drive the vehicle on a Friday and drive off the lot the next day making it a very smooth transitionExceptional treatment!
by Ginmac on 05/11/2025There are an unlimited number of dealerships to buy from. Customer service is what makes St. Charles exceptional. Every person from the valet, service team, sales, and finance could not be more pleasant!! How you're treated should be the… first factor in your choice.Thank you so much for the wonderful review and for being a loyal customer. It's customers like you who truly make our day
E450
by Michael Snook on 05/02/2025It was a pleasure working with Brad - he went out of his way to find the car I was looking for.It was our pleasure assisting you with your new car, Michael! We look forward to working with you on all your Mercedes-Benz needs moving forward. We hope you are enjoying your new car and wish you many miles of smiles!
Best Dealership ever!!!!!!
by Kim on 03/19/2025I truly felt welcomed! everyone greeted you with a warm smile and a sweet hello as you entered! Heather was so the best! she made my car buying a true experience that I will never forget! very helpful, knowledgeable and honest! She went… above and beyond for me. She was awesome!!Glad you enjoyed your purchase experience, Kim! We strive to make each and every visit with us exceed your expectations. Thank you again and we hope you are enjoying your new car and wish you many happy miles!
Easy purchasd
by StacyM on 01/31/2025Everyone working was nice to work with. Andrew was my salesman and he was great.It is our pleasure assisting you with your purchase! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Thrilled to have assisted you with your purchase, Stacy! Thank you again and we look forward to working with you on your auto needs for many years to come. We hope you are enjoying your new car and wish you many happy miles!
Simple, Smooth transaction
by Wayne Goodman on 12/19/2024Sales personnel were great! No pressure, easy process.Thanks for sharing your thoughts. Your support is appreciated!
Glad we were able to find the right car for you! Thank you again and we hope you are enjoying your new car and wish you many happy miles! Happy Holidays for all of us at Mercedes-Benz of St. Charles!
Awesome
by Nano on 10/31/2024Really Nice And Professional PeopleThanks for sharing. Your support is appreciated!
Highly professional organization.
by Jack T Hartwig on 10/12/2024Andrew S. is an accomplished professional. He made himself available, was complete with all the information, and willing to accommodate the customer's schedule. Very happy with the vehicle, and Taylor's complete tutorial on how the system… work.It was our pleasure assisting you with the purchase of your new Mercedes-Benz. We look forward to working with you for many years to come on all your Mercedes-Benz needs. Thanks again and we hope you are enjoying your new car and wish you many happy safe miles.
The best
by Dennis Maggio on 09/18/2024I was treated like a king. They went out of their way to make sure I was always very satisfied. Can’t say enough good thingsWe do our best! Thanks again for this recent purchase and we look forward to continue assisting you with your Mercedes-Benz needs. Hope your enjoying your new car and wish you many miles of smiles!!!
Great experience
by Penny on 06/19/2024Mu husband and I have been longtime customers of this dealership. We always have a great experience whether it be sales or service. The entire staff makes you feel valued and take great care of their customers. I highly recommend them.Thank you so much for your glowing review of your service experience. Your support means the world to us!
2024 S580
by Dan DAmico on 04/30/2024Another excellent purchasing experience with M-B of St.Charles, Illinois. I can't say enough to express the appreciation and service level I experience every time I work with the good people at this dealership!I Thank you so much for your continued support and trust, Dan! It's been a pleasure assisting you with your Mercedes-Benz needs, and we're committed to providing excellent service for years to come. Enjoy every moment with your new car, and here's to many miles of smiles ahead!
Good Job, Easy Process
by Bob W on 04/19/2024The selling process on my Mercedes was easy. What impressed me most was Taylor, the person who explained all of the technology on the car (and there’s more than I could imagine). He was through, patient, easy to understand, and made the… whole experience more enjoyable.We're delighted to hear that you had a positive experience working with us, Bob! Your satisfaction is our top priority, and we're committed to continuing to provide you with exceptional service for all your Mercedes-Benz needs. If you ever have any questions or require further assistance, please don't hesitate to reach out. Thank you for choosing us, and we hope you're enjoying every mile in your new car!
Great car buying experience!
by Lamont Rumbers on 01/24/2024My salesperson (Paul) and the staff were very knowledgeable, courteous, and professional. The transaction was the easiest car-buying experience ever. I was in town on business and had little time to waste. They met me halfway through… the process, and I was good to go. You'll want to talk to these guys if you are in the market for a Mercedes.It was our pleasure working with you and we are thrilled to have you as our customer, Lamont! Thank you again and we hope you are enjoying your new car and wish you many happy miles!
Paul was great
by Jeff Gennarelli on 01/04/2024Everyone was very helpful and pleasantThanks for sharing your thoughts, Jeff! We appreciate your support.
Mostly a good experience.
by Gary Blihovde on 01/04/2024We were there on the last day of the year for buying a car. They were very busy! Because they were so busy we had to wait several hours to complete the sale. I took away one star for that but understand that it was not all their fault.… They were just swamped with buyers.Our apologies for our busiest day of the year. We do our best to accommodate our customers! Thank you again for your purchase! We hope you are enjoying your new car and wish you many happy miles!
Outstanding!
by Mark Nadler on 10/24/2023By far, the most satisfying car buying experience I've ever had. Everyone was great -- the salespeople, the finance manager, the guy who took the time to explain all the technical features. Could not have gone better!It has always been our pleasure working with you, Mark! Thank you again and we hope you are enjoying your new car and wish you many happy miles!
Efficient & Straight Forward
by 2022S580 on 12/28/2022Andrew and the management team made the sale and my trade in easy. They were efficient as possible and thought two steps ahead. I appreciated that they were prepared each step along the way. This is my second Mercedes from this dealer and I… appreciate they are local and easy to work with.We are thrilled to have you as our customer and look forward to assisting you with your auto needs ! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Good Deal, Car and Experience.
by TMH on 10/20/2022Samer was excellent and friendly yet business like expert to buy a car from.It was our pleasure working with you on your purchase! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Dr.
by Ezekiel Sakyiama on 09/30/2022Excellent service. Very professional and efficient staff. Will highly recommend.Thanks for sharing your thoughts, Ezekiel! We appreciate your support.
Thanks for sharing your thoughts, Ezekiel! We appreciate your support.
Perfection
by Jose Bello on 09/02/2022Perfection Is the only word I can use for Carol she was outstanding she took care of my wife , This was her first time to buy your own car as I’ve been a previous St Charles Mercedes-Benz customer I knew I was in good hands and I would… recommend to anyone who wants a Mercedes-Benz to come see Carol and the rest of the crew for an understanding deal in a quality productIt is our pleasure working with you! Thanks again and we hope your wife is enoying her new car and wish her many happy miles!
Great dealership
by Lucian Krecu on 07/03/2022updated 07/08/2022Great dealership. Very friendly and quick process in purchasing our new vehicle. They went above and beyond to make the deal work out.It was our pleasure working with you, Lucian! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Mercedes-Benz Sprinter
Mercedes-Benz GLC-Class
Mercedes-Benz GLS-Class
Mercedes-Benz GLE-Class
Mercedes-Benz of St. Charles is a proud member of the Resnick Auto Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our Mercedes-Benz dealership embodies this commitment in everything we do.
Between our vast inventory of brand-new Mercedes-Benz vehicles and certified pre-owned Mercedes-Benz models, you’re guaranteed a great experience in an environment meant to put you at ease. And with our trained and certified technicians, you can rest assured that all engine work is being carried out with utmost professionalism and care. This is why drivers from Aurora, Wayne, Elgin, Batavia, and Elburn come to us in the first place, and also why they continue to rely on us well into the future.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It was our pleasure assisting you with your purchase, Kennetra! Thank you again for your purchase and for sharing your thoughts. We hope you are enjoying your new car and wish you many happy miles!
by jjoern on 06/06/2025