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Customer Reviews of Rod Baker Ford Sales

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139 reviews
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  • Positive

    5 out of 5 starsby Tobymom1 on 10/31/2016
    updated 11/08/2016

    I needed to replace my battery. The staff was professional and courteous, while also being friendly. Everything was explained at the outset - no surprises. I'm happy!
  • Very Good

    4 out of 5 starsby Hoschette on 10/06/2016
    updated 10/14/2016

    Very helpful and when I told I was from out of town they made sure my problem was taken care of!
  • Always Knowledgeable and Friendly

    5 out of 5 starsby Jam2dmb on 10/05/2016
    updated 10/14/2016

    As usual, Pete was very knowledgeable and friendly. Always a great experience! Wouldn't take my vehicle any where else
  • Another great experience

    5 out of 5 starsby Sampost on 10/04/2016
    updated 10/14/2016

    This is another of many trucks we have purchased from Dan. We really appreciate his customer service and the service of Rod Baker Ford. It is excellent.
  • Very painless and great experience

    5 out of 5 starsby kensmock on 10/03/2016
    updated 10/10/2016

    Our sales rep Jim was great! I will be visiting the dealership again in the spring when my wife and I are ready to purchase our next vehicle.
  • Exelon Supervisor; partial retirement

    4 out of 5 starsby jkcashmer on 08/09/2016
    updated 08/23/2016

    service was good; waiting room needs a little re-modelling!
  • Amazing dealership. Excellent Sales and Service employees.

    5 out of 5 starsby Snake1000hp on 07/05/2016

    Hello, i purchased a 2016 mustang gt with roush phase 1 pkg. Starting with the salesman, Chuck Cox worked his butt off to get the deal done. I will buy my next car,(Ford Fusion) from him. My mustang was just recently serviced and i couldnt have been more happy. The service department was very professional and answered all my questions i had about upgrading to the phase 2 kit as well as installing a Ford Racing short throw shifter. Rod Baker Ford has earned a lifetime customer. Sales and Service staff are second to none. I look forward to buying all of my Ford Racing parts as well as having them installed. Thank you. j Ford Racing n Roush are #1.
  • great service

    5 out of 5 starsby ilovedogs28 on 06/16/2016

    Everything was done just the way it should be, always courteous and pleasant, on time for appointments and keep you informed on what they need to do if anything extra.
  • Satisfied Customer

    5 out of 5 starsby Claude56 on 05/17/2016

    The car sell man is the key I believe, and Jim made my wife and I feel at ease. At no time did we feel pressure into doing anything that didn't feel it would work for us. I have been impressed with the way Ford rewarded our past experiences which allowed us to get the great finance rates. I've noticed that there are a lot of Fords on the road and no wonder.
  • great service

    5 out of 5 starsby rodgerw10 on 05/05/2016

    great service, clean and very polite an helpful, just wish every time i come i could get decaf coffee, no biggy though.
  • Trustworthy guys...

    5 out of 5 starsby SunnyBam on 04/12/2016
    updated 05/01/2016

    Pete and Marcus have my faith and trust with their no nonsense approach. I came here to change my tires and now I am a comitted customer. Great job guys!!! Sunny
  • Great Service, Great people. Very Satisfied.

    5 out of 5 starsby Bizzo04 on 04/19/2016

    I got an oil change. I also had other concerns. That needed to be looked at.so i told the service dept.what things were wrong. They told me not a problem. And checked the concerns that i had..Great Job!!. Never any problems. Always very courteous and polite.
  • Birmingham UK

    5 out of 5 starsby Brummy65 on 04/08/2016
    updated 04/15/2016

    The staff, as always, were very helpful. My car is running like brand new. Thank you.
  • Great Service

    5 out of 5 starsby Shmooch on 04/04/2016
    updated 04/15/2016

    Bought new a 2012 Escape which now has 12985 miles on it. I've been very happy with it, have had excellent service when needed, staff is knowledgeable and helpful. I'd highly recommend Rod Baker Ford.
  • Service on my truck

    5 out of 5 starsby 54chevypup on 04/07/2016

    I had a new water pump installed and I requested the fan be given to me so that I can sand and repainted it. They honored my request. I also had the engine back- flushed, so on my return home I noticed that my temp gauge was below where I normally see it. Great service!! Thanks
  • Roush After Market Exhaust

    5 out of 5 starsby ramjet7 on 04/07/2016

    I had after market Roush exhaust put on my Mustang GT. Joe, Connie and Marcus in service made it easy to have it done at my convenience and Michelle in parts got it to the dealership quickly. Well done.
  • Excellent service

    5 out of 5 starsby Lincolnmks37 on 03/28/2016
    updated 04/07/2016

    Service was excellent. Staff I dealt with (Joe Piccici) is very kind, courteous and cares about my car.
  • Disappointed this trip

    4 out of 5 starsby AlphaWolf41 on 03/25/2016
    updated 04/05/2016

    Had great experiences before -- disappointed this trip. The oil change went OK, but the desk person tried to tell me my tires were worn down to 8/32 and needed alignment. These were new Goodyears, put on ONE WEEK prior with literally only a few hundred miles on them (I actually priced them with your store, but you could not locate them for the same price as Discount Tire). It felt like a cheap upsell -- not what I expected here.
  • Good service

    4 out of 5 starsby Scatterd on 03/25/2016
    updated 04/05/2016

    Did a good job, at a great price, just took a little longer than expected. Everything was explained, and I was very comfortable with the experience. I'd be glad to go back.
  • Service oil change

    5 out of 5 starsby Soxfan12280 on 03/21/2016
    updated 04/05/2016

    Always friendy tell me what I need. I wish they told me about rewards point program before. I'm a rewards member now eish had all those points from the previous services.
  • Fantastic Service

    5 out of 5 starsby brstroube on 04/01/2016

    I'll continue to have all my services done at Rod Baker Ford or their Quick Lane facility. The staff is well versed in the industry and explain problems they find with your vehicle. They excel well beyond the norm in customer service, and repairs.

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