Mercedes-Benz of Orland Park
Customer Reviews of Mercedes-Benz of Orland Park
Review type:
Mcle
by Mcle on 09/12/2025Service is A+. They greet you with friendly smiles and have a high for customer service and customer satisfaction. Domenico is my service representative and he is extremely patient with me, explaining everything in detail in away that I… can understand and not making me look like a total idiot since the only things I know about cars is how to drive one and put gas in it. The customer waiting area provides very pleasant surroundings with a cafe, Wi-Fi and seating. I have never had to return due to concerns about my service. My vehicle has never had a breakdown and is a pleasure to drive. I especially recommend Mercedes in Orland for women. We are treated as valuable customers and receive quality service.excellent service as always
by Gregg M on 09/03/2025Service B performed on a 2021 C-class 4matic sedan, car was ready in just over two hours. Everyone at this dealership is polite and helpful which makes it a pleasure coming here.Hi Gregg, we're glad to hear our service team took such great care of your 2021 Mercedes-Benz C-Class! We truly appreciate your kind feedback and hope to see you again at Mercedes-Benz of Orland Park. Take care!
Exceptional Service, Stunning Results
by Siarra on 08/11/2025I’m so thankful to the Mercedes-Benz of Orland Park for their hard work and excellent service! From the tire replacement to the detailing, my car looks amazing. Dariusz kept me informed every step of the way and clearly explained my tire… options. I also appreciated the smooth loaner car experience—it was fun trying out a newer model of my vehicle. Lastly, the new renovations look fantastic and truly reflect the quality and care of the Orland Park team as well as enhances the customer experience. I'm looking forward to my annual fall service appt.Hi Siarra, we're very grateful for your review! It's wonderful to hear that Dariusz and our team went above and beyond to assist you. We look forward to welcoming you back to Mercedes-Benz of Orland Park in the fall! Safe travels ahead!
Peter moved swiftly to have my car serviced in a timely manner.
by Brenda on 07/18/2025They are courteous and thorough.Brenda, we appreciate the stellar review here at Mercedes-Benz of Orland Park!
Great service, Eric was great as usual.
by WHF on 06/28/2025Great Dealership, very professional and great service.Thank you for sharing your positive experience with Mercedes-Benz of Orland Park!
Peter's excellent expeditious service!
by M Jones on 06/27/2025My vehicle was towed in due to having a flat tire around 3:20 p.m. on 6/25/25. Peter, my service guy worked very diligently and expeditiously in finding out the root cause of the problem. Peter told me exactly what happened to the tire and… that it would be covered by the warranty. The tire was replaced, my vehicle was washed and I was ready to go by 4:25p.m.. The service and delivery by Peter was Simply Amazing!! Thank you so much Peter and Fields Mercedes of Orland Park.We're delighted to hear that Peter provided such efficient and thorough service at Mercedes-Benz of Orland Park! It's great to know your tire issue was resolved quickly under warranty. Thank you for sharing this positive experience with us!
Service on my S 560
by Robert Carr on 06/06/2025Service performed was excellent. Service waiting area was comfortable.. I was offered a loaner util my service was complete .Robert, we're delighted to hear you had a comfortable experience and appreciated the loaner at Mercedes-Benz of Orland Park. Thanks for sharing your feedback!
Great “ Customer Centered “ Service
by Dr La on 03/29/2025Timothy is a great service representative at Mercedes-Benz of Orland Park. The only time I got poor service at this dealership is when I didn’t have Tim. He always make sure that your car is taken care of in a professional manner. He… constantly keeps you updated with the status of your vehicle . Having Tim guarantees that you’re going to have an excellent experience. His personality is simply amazing. He’s kind, and very personable. He’s concerned about you and your vehicle. Tim will let you know if it’s something that you need immediately or if it can wait for next time. He will say just to keep an eye on it for now. Tim in my opinion is in the minority in world we currently live in. So many times you end up with people in businesses they don’t really care for you as a person.They only wanna think about the bottom line and this is certainly not him. I really appreciate knowing that my car can be serviced by someone that I can trust. I am grateful that Tim works there. Tim is the main reason I keep coming back. Mercedes-Benz of Orland Park made one of the best decisions when they decided to hire Tim. I’m sure they saw the same kind, supportive, genuine, reliable, and dependable person during the interview process, that I have been blessed to interact with each time I visit the dealership. When the time comes for me to purchase another vehicle, I will certainly consider Mercedes-Benz of Orland Park. As long as Tim is in the service department. I know that my car will be taken care of with the same respect, love concern, and most importantly great Customer Service! Thanks Tim for making the difference in the lives of the customers you serve. I always feel that you put me first, and I’m the only person there in the service department when you’re waiting on me. You give that type of individual attention, so I’m sure you give that type of service to all the customers that are blessed to have you as their service manager. Thank Tim. Thanks Mercedes-Benz of Orland Park for having an excellent service department. I’ve never had to return for any problems once you have serviced my car..Dr La, thank you for sharing such a detailed and heartfelt review! We're delighted to hear that Timothy consistently provides exceptional service at Mercedes-Benz of Orland Park. Your trust in him means the world to us, and we're grateful for your continued support. We look forward to serving you again in the future!
Fields Mercedes Benz Dealership is one of the best in Illinois. Peter Mart,
by Alan Wrightsell on 02/27/2025updated 03/06/2025This dealership puts the customer first. From the time, you enter, till you leave. Peter Martin a service writer is fantastic; he certainly knows his job. Peter takes time to explain all the details to customers, about the service & cost.… He’s the BEST!Alan, we're delighted to hear that Peter provided you with such excellent service at Mercedes-Benz of Orland Park. Our team always aims to prioritize our customers and ensure a seamless experience. Thank you for sharing your positive feedback!
Fields of Gold
by Alan Wrightsell on 02/28/2025This dealership is the best in the State of Illinois. Peter Martin, is one of the best service consultant. He takes time to explain every detail. Peter Martin is a professional. He loves his job.Alan, we're delighted to hear that Peter provided such a detailed and professional experience at Mercedes-Benz of Orland Park. Thank you for recognizing his dedication!
Peter In Service Department
by Peter in Service Department on 02/14/2025Very pleasant experience with Peter when bringing car in for service. He was vey pleasant, accommodating and thorough in his explanation and time it would take.We're delighted to hear that Peter provided you with such a pleasant service experience at Mercedes-Benz of Orland Park. Thank you for sharing your feedback, and we look forward to assisting you again in the future!
Service horrible
by Feras Ashkar on 01/01/2025Vehicle was in for with appointment from 12/18/24 until 12/30/24 for sunroof shade opened on it's own when driving and that wasn't fixed. Was told that's normal. Also took for noise coming from driver side mirror while driving causing a… whistling creeking sound was told they took it apart and lubricated and that caused the paint to fade so they "ordered a new assembly", took 4 days for them to put truck together and finally got it back and literally the same exact noise even worse, my g63 was there for 12 days for absolutely nothing, no progress no fixing absolutely nothing. Spoke with Tim my service advisor and told me that it was "normal". This is my third G63 and it's defiantly not normal noise. I guess saying it's normal is the norm when something isn't fixed. As far as the communication goes, it was just as bad. It would take voicemail after voicemail to get my service advisor to eventually call me back. Definitely a waste of time.Feras, I'm truly sorry to hear about your frustrating experience with the service on your G63. It sounds like we fell short in both communication and resolving the issues you brought up, which is not what we strive for. I'd appreciate the opportunity to discuss this further and work toward a resolution that meets your expectations. Please feel free to reach out at any time. Thank you, Joseph Cronin - Service Manager - 708-428-8228
GREAT SERVICE,THANKS TIMOTHY
by LAVAN on 10/16/2024GREAT DEALERSHIP, PLEASANT ATMOSPHEREAll of us at Mercedes-Benz of Orland Park are happy to see this wonderful feedback! Thank you, Lavan!
Excellent service
by V Irving on 09/25/2024Excellent service with smiles from everyone!!Thank you for stopping by to share a great review of Mercedes-Benz of Orland Park!
Very satisfied. Very good manners and l o
by Verna Jones on 09/19/2024Very satisfiedVerna, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Orland Park!
Best Service Ever
by Mike R on 09/09/2024updated 09/19/2024This place is great. Ask for Dominic. He gives great advice and is passionate about cars.Mike, thank you so much for the five-star review! We are glad that Dominic provided excellent service and advice. See you down the road at Mercedes-Benz of Orland Park!
AMG - OMG
by Ralph on 08/28/2024updated 09/05/2024The service was exceptional considering that construction/remodeling was in progress and was an exceptionally hot day while service staff sat in a space open to the outside with no A/C. Still my car serviced and runs better than when I… brought it in. Thanks again MB of Orland.Ralph, we're glad to hear that despite the conditions, our team at Mercedes-Benz of Orland Park provided exceptional service and got your car running better than ever. Thanks for sharing your experience!
Outstanding Service
by DP on 10/31/2023Peter was an excellent advisor. He took the time to ensure he fully understood all my concerns and made sure he followed up on each item. He also gave me all the recommendations for my service visit, and was very open and honest about which… items were critical, and which items could be done at a later date. He kept me informed of the status throughout my maintenance and promptly return my calls.We're glad to know that Peter was able to provide you with the excellent experience we strive for at Mercedes-Benz of Orland Park. Your satisfaction is important and it's great knowing he kept you informed throughout your service visit. Thanks for sharing!
My Service Rep. Dariusz Dropped the Ball
by ShelleyChell on 10/17/2023I walked in knowing I needed a tune up. Dariusz said I didn’t need a tuneup after checking the computer. He recommended a diagnostic at the rate of $199.00 to find out whAt was wrong with my vehicle. It turns out I needed a tune up. I was… perturbed from the moment moving forward. The manager Brad saved the day. Dariusz gave me one price then switched the price. Okay maybe I didn’t hear him correctly, albeit I was already upset because I knew I needed a tune up and shocked with the price. The one star is mainly because whe I arrived Dariuz didn’t leave any notes for Brad, the manager. I walked up to the counter and was embarrassed. No one knew anything about the paperwork. I was proactive by trying to contact Peter but Peter said Dariusz should be able to handle the process. Well he dropped the ball. No one had any clue. Thank God for the manager Brad. He saved the day! It was an awful experience.I'm really sorry to hear about your experience. It's clear that we dropped the ball in terms of communication and service during your visit, which is not what we aim for at all. We appreciate you bringing this issue to our attention and would like a chance to make things right with you. Please reach out when it suits you best so we can discuss further steps together - Thank You, Joseph Cronin - Service Manager - 708-428-8228
Benz
by Hans on 10/06/2023Very nice Costumeer service, coffee is on all time, personal is working with you to help you outHans, we are pleased to hear you had a seamless service visit and the Mercedes-Benz of Orland Park team was helpful. See you next time!
Was worried about my car and now I’m not
by C Diaz on 09/01/2023People need to see advisor Peter Martin! He will listen to what your car needs and treat you with the upmost respect and care. I got my car serviced and fixed in a timely manner and thank Mercedes for their care!We're glad to know that Peter and our team at Mercedes-Benz of Orland Park provided you with top-notch service. Thank you for sharing your experience, we appreciate it!
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
Thank you for the fantastic review! We're so glad Domenico and our team provided you with such a positive experience. We truly appreciate your recommendation. - Mercedes-Benz of Orland Park Team
by Mercedes-Benz of Orland Park on 09/14/2025