Lexus of Orland
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Dealership Service Review
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Not happy with my service
Written byon 04/25/2019
I was disappointed when I came to pick up my car, usually it is inside and ready to go. This time when I came it was in the parking lot and when they brought it to me my floor mat, driver side, had a muddy foot print on it. Not the way I brouymy car in. So the porter, who was very apologetic, took the mat to try and clean it. So I waited and finally got the mat back. Not happy with that experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Lexus of Orland on 05/16/2019
Dealer Response
Donna, we're very sorry to hear that you are unhappy with your experience at our dealership. We would like to discuss this situation further with you. Please do not hesitate to contact us directly. We look forward to hearing from you.
Sincerely,
The Lexus of Orland Team
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