The Autobarn Volvo Cars Oak Park
Customer Reviews of The Autobarn Volvo Cars Oak Park
Review type:
Let's cruise
Shop at a barn - get treated like an animal!
by Zoe L on 04/08/2025updated 05/14/2025I had high hopes purchasing my first brand new vehicle, but my experience at Autobarn Oak Park was extremely disappointing. When I arrived to finalize the sale, no one walked me through the car or explained a single feature — something… you'd expect at any dealership, especially one selling a luxury vehicle. I had to ask just to see the car before signing paperwork. There was no orientation, no overview, and no attention to detail during delivery. I wanted to transfer my plates which I had brought with me, and I was bullied into getting new plates by the staff. The car was dirty and I had to bring it back to be cleaned. The next day I realized the car had a sensor issue and less than 24 hours after purchase, I had to take my car in to be serviced and pick up a loaner vehicle — completely unacceptable for a brand new car. The general manager promised to resolve the situation and have the owner of the dealership call me. This never happened. I had to send two follow up emails before I got a response. The dealership did not honor the final price we had agreed upon — the financed price was higher than quoted price, and they would not honor their quote. When I raised these concerns and tried to resolve the issue directly with their team, their only offer was to take the car back, which did nothing to address the time, money, or frustration I had already invested. It also would also have left me spending additional time and money searching for a new vehicle. The entire experience felt rushed, impersonal, and dismissive. For a dealership representing a premium brand, the lack of transparency, customer care, and accountability was shocking. I would not recommend buying from this location. Update May 2025: On April 4, 2025, I purchased a brand new 2025 Volvo XC60 from Autobarn Volvo in Oak Park. Within 24 hours of driving the vehicle off the lot, it experienced issues and had to be brought in for service. Since then, it has required two additional service visits on May 9 and May 12, respectively. The vehicle has been malfunctioning or unusable for 15 of the approximately 30 days I have owned it. This dealership will not answer my calls or voicemails, and emails were largely ignored. Despite their initial willingness to help “undo” the deal, the dealership now claims it’s out of their hands and has completely backed away from any responsibility. I had already raised concerns about the high-pressure and confusing sales process, which left me feeling taken advantage of. Now, I’m also stuck with a $55,000 lemon. This experience has been both financially and emotionally draining. I’ve escalated the issue to Volvo corporate, but Autobarn has shown zero accountability or effort to advocate for their customer. I strongly caution anyone considering buying from this dealership. If anything goes wrong after the sale, you’re on your own.Helpful Team
by Matthew Letourneau on 04/30/2025The repair team kept me well-informed about my car while I waited comfortably in their lounge. They even applied a discount coupon for for me a few days after my visit.Matthew, We appreciate you for leaving us this marvelous review! We are delighted to know that our team kept you well informed on your vehicle while you waited. If there is ever anything more that we may help you with please do not hesitate to let us know.
Let's cruise
by The voice on 04/02/2025They're very professional and compassionate about their job, taking the time to ensure you receive a great experience that will have you return to the autobarn family.Providing immaculate service is so important to us here at Autobarn Volvo Cars Oak Park and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very professional and compassionate. Congratulations on your new vehicle- behalf of the entire team!
Lovin’ my XC60!
by JPM61 on 03/25/2025This was my first, and only, visit to a Volvo dealer and I could not have been more impressed! Jay Conley was asked to help me because of his experience with the XC60. This was a smart call by the sales manager. Jay was patient and… negotiated in a very easy, no-pressure way. Everyone at The Autobarn Volvo Cars of Oak Park was extremely personable and fun to talk to.JPM, We are grateful for leaving Jay this extraordinary review! We are pleased to know that he was patient, no pressure, extremely personable and fun to talk to. We warmly congratulate you on your new Volvo XC60- behalf of the entire Autobarn Volvo Cars Oak Park team!
Great service
by Robert Mastejulia on 01/29/2025The service at The Autobarn Volvo in Oak Park, Illinois is great. Robert Fellows, the service agent, was able to fit me in at short notice. He explained the problem and the steps needed to fix it. Robert is very customer-oriented.Robert, Providing great service is so important to us here at Autobarn Volvo Cars Oak Park and we are glad that Robert's efforts met your satisfaction! We are thrilled to know that he explained the problem, steps needed to fix it and is very customer-oriented. We wish you safe travels until we meet again!
Simple regular service check-up
by KT on 03/01/2022It was easy to schedule, get in and get out quickly. I went in thinking my car needed a big servicing, but Mr. Fellows explained why it wasn’t necessary. He saved us time and money while making sure we had everything updated as needed.Thank you for sharing this positive review! We are happy to hear that Robert took great care of you and ensured that your visit went as seamlessly as possible. Offering quality and reliable service is so important to us, and we will certainly provide you with nothing less in the future. We wish you the safest of travels until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Above and Beyond Every Time
by Susanna M on 01/11/2022I've had my XC60 serviced at Volvo of Oak Park since purchasing it there about 5 years ago, and before that the 2005 S60 that became my kid's and now my friend's "running around town" car. Whether it's the full regular maintenance or a… question on how to take care of my car during the polar vortex or a quick look at a slowly leaking tire, Robert Fellows is the quarterback. The service team delivers what they promise, and promise what they can deliver. Robert is great at setting expectations, and communicating effectively and in a timely fashion. It's a pleasure to pull in to a clean, well lit facility with a welcoming staff, and to pull out with a car that I know will perform as expected and needed. This is a team that understands how to build customer loyalty!Susanna, Thank you for taking the time to leave us this amazing review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Robert consistently provides you with the quality service that you so much deserve! He will be delighted to hear of your very kind words. We wish you the safest of travels until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
A fine job.
by John S on 12/22/2021Although only a visit for routine service, it was handled quickly and efficiently. As always, Marc Kubil was personable and professional.John, Thank you so much for your positive review! We are pleased that Marc could get you and your automotive needs swiftly taken care of! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! We wish you the safest of travels until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
CPO '19 XC90 purchase
by Eric and Terri T on 11/30/2021Very professional and pleasant experience all around; from first point of contact through to delivery. Rodney Garmon was our sales person and made this the most seamless, painless and I'll even say "fun" buying experience we've ever had!Eric and Terri, Thank you so much for your positive review! We are overjoyed that Rodney could be of assistance to you and provide you with the remarkable experience that you so much deserve! We greatly appreciate the opportunity to do business with you, and we congratulate you on your new Volvo XC90- on behalf of the entire team! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Truly Outstanding!
by A Kini on 11/25/2021I've known Marc Kubil, the service manager, for almost 20 years. I can't think of anyone more trustworthy and capable. He goes above and beyond to make sure you are completely satisfied. Robert Fellows is also outstanding, as is Jamir… Garcia. At Volvo of Oak Park, I've always been treated as family and I really appreciate the outstanding service they have provided me over the years.Thank you for sharing this incredible review. It is an honor to have your confidence and loyalty, and we will certainly provide you with nothing less than our best quality care in the years to come! Your kind words and satisfaction mean so much to us, and we wish you the safest of travels until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Great car service experience!
by LeannP on 11/22/2021The prompt, friendly and service was above way above the norm. Jamir Garcia was professional and handled the whole visit efficiently and with a smile. I'll definitely return to this dealership.always gracious. thank you again for the excellent service. Sandy White
by Sandy on 11/09/2021service is excellent and delivered with smiles. It is a joy to go there for the car work.Sandy, Thank you so much for your positive review! We appreciate you confiding in our dealership with your automotive needs, and we will certainly provide you with nothing less than the same quality service in your visits to come! We wish you the safest of travels until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Always spectacular service
by SPowell on 11/08/2021Popped in without an appointment as I was near by to see if they could just change out my wiper blades. Robert Fellows said he would do it for me and within 10 minutes I was back on the road. Always great service and friendly staff.Thank you so much for your 5-star review! We are pleased that Robert and the team could get you and your automotive needs swiftly taken care of. It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Excellent dealership
by Linda Piper on 11/04/2021It was a pleasure working with Rodney Garman, Bill Henders, Dennis Daum and Steve Adamik at Autobarn Volvo in Oak Park. They all took a positive approach in handling my sales deal for an XC 60. They made me feel confident in purchasing my… car. I would definitely go back to this dealership to purchase another car and will recommend this dealership highly to my family and friends if they decide to purchase a Volvo.Linda, Thank you for leaving us this wonderful review! We are overjoyed that we had the opportunity to work with you and ensure that your experience was both smooth and successful! It is an honor to have earned your kind recommendation, and we congratulate you on your new Volvo XC60- on behalf of the entire team! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
A No Hassle Experience!
by anne hamada on 11/04/2021I took my 2019 XC60 in for its three year checkup at the appointed time. Everyone at Autobarn Volvo of Oak Park is extremely welcoming, caring and friendly. I waited for my car and before I knew it I was on my way home with my freshly… washed (red) car and the courtesy of no bill!! I wouldn’t go anywhere else for service. I work with Robert Fellows there and he is always accommodating and patient. Everyone at Autobarn has become my friend, but because the XC60 is such a great vehicle I don’t have to go there often!Anne, Thank you so much for your wonderful review! We appreciate your business and are pleased that Robert could be of remarkable assistance to you once again! Your confidence and loyalty mean so much to us, and we will certainly provide you with nothing less than the same quality service in your visits to come! We wish you the safest of travels until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Customer since 2016
by SandraT on 09/20/2021As expected, Jamir went above and beyond to have my vehicle’s long list of maintenance services done in a timely and professional manner. Have been coming for service here since 2016 and plan to keep it that way.Sandra, We are so appreciative of your continued business, and we are pleased that Jamir could get your recent needs swiftly taken care of. Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the years to come! We wish you the safest of travels until we meet again!
Service appointment
by Bilal M on 09/15/2021Had a great experience at Volvo of Oak Park. Mark Kubil, the service manager was extremely communicative and kept me updated through the service of my XC90. I drove 1 hour out of the way to this location specifically based on a… recommendation. Both Mark and the service advisor were extremely knowledgeable and had me on my way in a loaner vehicle in under 10 mins of drop off. Very pleased with service I received here, I will continue to drive past my local Volvo store to visit Mark and his team at the oak park location. Would highly recommend.Bilal, Thank you for taking the time to share this excellent review and recommendation! We are overjoyed that Marc could be of remarkable assistance to you and ensure that your experience was both smooth and efficient. It is an honor to have your confidence and loyalty, and we will certainly provide you with nothing less than the same quality service in your visits to come! We wish you the safest of travels until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Great Customer Experience
by Steve R on 07/30/2021I just had my 2016 XC60 in for service this week. Jamir Garcia was my service manager and he did a great job all around. From prompt appointment communication to the coordination of the work I couldn’t ask for more from the Volvo… dealership. He even found me an earlier appointment to meet my schedule. The work was completed well and at the expected price, with no surprises. A very good customer experience.Steve, Thank you so much for your positive feedback! We are happy to hear that Jamir took great care of you and ensured that your needs were seamlessly resolved! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Excellence Personified!
by Anne and Odin on 07/29/2021After a 7,000 mile road trip I took my two year old XC60 in for its 10,000 mile checkup. After sitting in my garage for 15 months during the pandemic lockdown, my family and I hit the road. Twelve states and two months later I brought… “Odin” (yes, I name my cars) in for a thorough checkup! The team headed by Jamir Garcia couldn’t have done a more complete job in a very short time while I waited. My service at my dealership, Autobarn Volvo of Oak Park, is always exemplary and I wouldn’t go anywhere else. They pay attention to every detail and I leave there with a clean, just washed car and a smile on my face knowing that I can drive safely home. I appreciate their kindness and patience… Robert Fellowes, Mark Kubil and Jamir are a pleasure to deal with and I know that Odin and I will have a long life together because they are professionals who know well the complications of the 21st century Volvos. I also have complete trust in the service bay mechanics who take care of Odin!Anne, Thank you for taking the time to share this wonderful review. We are so glad that we had the chance to work with you again and provide you with the quality service that you so much deserve. It is an honor to have your confidence and loyalty, and we will certainly provide you with nothing less than the same thorough and reliable service in the years to come! Wishing you and "Odin" the safest of travels- until we meet again! Thank you, Dennis Daum General Manager The Autobarn Volvo Cars of Oak Park (708) 786-3797- Direct ddaum@autobarncars.com
Best Car Buying Experience in 38 years of buying Cars.
by chicagogirl on 10/02/2018Fabulous Sales person Rich Dini. Wonderful General Manager Richard Kirkpatrick. I got exactly what I wanted (V60 Cross Country Platinum) at a Very Fair Price without any pressure. Amazing Service including picking up the car to get it… detailed and bringing me a loaner and then delivering it back to me and picking up the loaner. Excellent Finance department. Fast, Efficient and no heavy pushing of expensive options. Just what might be useful like a $500 option for 5 years of Interior and exterior spot removal. I have 3 dogs and they can have accidents or I can spill coffee and this service will guarantee to get smells out of carpet or seats or they will replace the carpet or seat or whatever it takes to get smell out. This option gives me peace of mind if there are any accidents. I love my new Volvo and will refer any family / friends to this dealer when any are looking at new cars. A terrific lineup of Safe High Tech beautiful cars. THANK YOU AUTOBARN!Great Service
by sanwms09 on 08/29/2018I had a minor issue with my service light. Called for service appointment and was able to get it right away. Got a loaner while my car was being serviced. Thanks for the great, prompt service Robert Fellows. The Autobarn Volvo of Oak Park… is the only Volvo service department for my S60
Providing immaculate service is so important to us here at Autobarn Volvo Cars Oak Park and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very professional and compassionate. Congratulations on your new vehicle- behalf of the entire team!
by Autobarn Volvo Cars Oak Park on 04/11/2025