Fields BMW Northfield
Customer Reviews of Fields BMW Northfield
Review type:
Fields is a dealership working for the realatioship
by New Car Buyer on 02/14/2022Marc our sales person knows the product well and has the right mix of what you want in a sales person. In this time of car shortages we were told Fields has a policy to not charge an extra fee like many others are “just because they can “.… They prefer to have a long term relationship. Some dealers in the area are charging as much as $10,000 over sticker “ because of the chip shortage “. I’d go to Fields where they seem to care about their long term customer relationships not a fast buckAnother bmw from fields over the past 46 years!
by David caldarelli on 12/31/2021very efficient and polite and gracious staff.Thank you so much, David! We are truly grateful for your loyal business.
Best Car Buying Experience!
by Katherine on 10/15/2021My husband and I are so thankful we stumbled across this dealership even though we live over an hour away. Our salesman Chris was responsive and transparent throughout the whole process. There were no games or hidden dealer fees which was… surprising because other dealers we went to were trying to maximize on them when used car prices are already through the roof. Chris was willing to work with us and made sure we were comfortable along the way and never pressured us. We knew we were doing the right thing. Shout out to their finance manager Lauren who was helpful through the whole transaction. I would recommend this dealership to anyone buying a car!We appreciate you going out of your way to work us with, Katherine! It means so much that our commitment to our customers stood out to you and your husband, and we will certainly pass along your kudos to Chris and Lauren. They are exactly as your described. They have a passion for helping our guests and love sending them home in a car that is right for them. Thanks for stopping by and we hope you enjoy the new vehicle!
Good dealer
by Joanna and Andy on 08/01/2020Hello, we bought 2017 BMW 330i. Lisa the sales person was very nice. She took very good care about us. Finance guy was ok but during our second visit he seemed to be a little bit unhappy😀 maybe he just had a bad day. But generally we are… satisfied and we would recommend this dealer to others.So happy with my x3
by Julie Stewart on 07/14/2020Mark in sales was amazing and so happy I went with the fields dealership. Mark went above and beyond to help me get what I wanted:)Buy from the best !
by chet on 07/04/2020New car purchases can often be a stressful experience, but the sales and finance team at Fields BMW made the process smooth and enjoyable. I found the 540 xdrive model I was looking for, at a price that beat the competition !X4 purchase
by Dave on 06/20/2020The X4 M40i handles and drives beautifully. Still working on learning new technology. Very happy with purchase so far. I have had the auto for two weeks now. Salesman and finance man both professionals, knowledgeable and friendly.Great job
by Todd on 12/05/2019updated 12/11/2019The sales department was great to deal with. I purchased this vehicle from out of state and they did whatever was needed to be done to make the transaction as smoothly as possible.Buyer
by Bmwz4 on 07/27/2019The purchase part was easy I saw the car online and decided that was the car for me I made arrangements to trade my car from out of state. I arrived at the agreed upon time I spent 15 min w my sales guy completing all the paperwork then I… waited hour 45 min for the one finance person and that took an hour Then I had to wait again for my smoke guy to show me all the bells n whistles All in all it took me 6 hours to drive there spent 4 hours buying the car and learning about it but more than 1/2 of the time at the dealership was waiting them 6 hours to drive home Too much waisted time waiting for the staff But buying cars always takes a long time Most of that time is spent w sales In this care they agreed on a value for my trade and I knew I wanted the vehicle All in all good experience But could have been a lot quickerX5
by Shky69 on 12/30/2018Willing to negotiate and get creative.The best!
by hawmeister on 11/15/2016The salesperson, John, was the best. He was very kind and knowledgeable. Great salesperson. I would recommend him to my friends.Were glad to learn our Team provided a 5-Star experience, thank you! We appreciate your business! Kind thanks, Dave McCulloch, General Manager.
Great dealership[
by 5thAcura on 11/07/2016The people make this dealer great. The General Mgr Dave, Salesman Alex and Genius Solomon all made my purchase of 2017 X5 SUV very pleasant.Its a pleasure to serve your automotive needs. We are grateful for your wonderful rating and your patronage! With appreciation, Dave McCulloch, General Manager Fields BMW Northfield.
Fantastic Buying Experience
by Ajay_Agarwal on 10/02/2016updated 10/14/2016Field's BMW has unparalleled customer service. They have the best sales persons who patiently explain features of the vehicle with absolutely no pressure to make a purchase. I particularly liked their no hassle no bargain price pasted on… the cars. Gave a confidence that I am getting the best possible deal.We truly appreciate you recognizing our Teams hard work and dedication. Thank you for choosing Fields BMW Northfield. Please let us know if there is anything further we may do to enrich your forthcoming experiences with our Team. Fields Matters Because You Matter. Warm regards, Dave McCulloch, General Manager.
BMW X6 Purchase
by JEPBMWX6 on 10/02/2016Overall experience excellent. Between my sales rep Tom Ambat, Sales Mgr. Joe Jamilkowski, and Finance Jori Renc, just really super people and professionals to deal with. Customer service was an all time high. Their patience,… professionalism and customer service are second to none. Will deal with again at first opportunity. Great representation of the dealership and the BMW brand.Thank you for reviewing your experience with our Staff here at Fields BMW Northfield. If there is anything further we may do to enrich your future experiences with us, please let me know. It is our delight to serve your automotive needs. All the best, Dave McCulloch, General Manager Fields BMW Northfield.
Great Auto, Great Sales Person, Great Dealer!
by paesano223 on 09/27/2016I worked with Carrie Shapiro to purchase my first BMW, a 2016 X1. I can't say enough good things about my new X1. Carrie was exceptionally helpful and made my purchasing my X1 an extremely easy and enjoyable experience. Carrie was there to… go the extra mile to get me into my new X1. I highly recommend letting Carrie help you when you are buying your new BMW from Fields BMW.Im grateful for your enjoyable remarks regarding your experience with our Team. At Fields BMW Northfield, were dedicated to providing only the most superior experiences for our customers. Im pleased that our Team has accomplished this for you. We will ensure our Team continues these great experiences on your future visits. Thank you for choosing Fields. Kind wishes, Dave McCulloch, General Manager.
Pleasant Experience
by brbrown48 on 09/13/2016Carrie Shapiro was great, the tarnsition from one car to another was seamless.Our Team works hard to ensure our customers receive only the best experience. Im thrilled they accomplished this on your recent visit. I will see to it that our Team continues to provide you with only the finest customer service in the future. We look forward to the opportunity to surpass your expectations. Respectfully, Dave McCulloch, General Manager.
Online long distance buying experience @ Fields BMW
by goroundel on 01/03/2014updated 09/02/2016I recently bought an M3 from Fields BMW, Kris M. (Pre-Owned Client Advisor) assisted with the purchase. Kris made my online purchase experience so easy. Kris is very prompt in responding to emails, texts and calls, in that process he took… the angst out of my long distance online buying experience. He is very knowledgeable about BMWs, answered all my questions and provided all the information I asked for via email and text messages. After a week, I flew to Chicago to pick up the car from Fields, I got out of the dealership in 3 hours because Kris had everything ready for me. It was a great experience and I'm looking forward to doing business with Kris in the future. If you want to buy a BMW go to Fields BMW and ask for Kris M.We appreciate your great feedback in the past and we look forward to serving you in the future. We are part of Fields Auto Group and are dedicated to ensuring you continue to receive only the highest level of customer service. Kind Regards, Dave McCulloch, GM.
Best Car Purchase I've Had
by ClintBucher on 01/13/2014updated 09/02/2016Kris M., the pre-owned sales rep made all the difference in this car purchase. I bought a used BMW X5. My wife was tied up along with our baby sitter, so I was forced to bring my 2 little kids with. Every car purchase I've made is usually… a 2 hour ordeal. I think this one took 45 minutes total and that included me transferring 2 car seats for a test drive. Kris M. is an exceptionally smart guy who is also super motivated. I entered the building and he found me right away. He parked the new car next to mine for car seat transfer. I test drove it, got back and Kris got me right in to the finance rep. I got out of there and was done. My 4 year old was actually disappointed as he didn't even have time to play in the child play area. So I had to "make" time for that! :) Kris even showed me how use the I-drive system and link my phone. I was good to go. I really have never seen such a well orchestrated car purchase. I give 5 stars, otherwise I'd give 10!Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedication to our customers. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Dave McCulloch, GM.
Fields, classy place delivering classy service
by marsan on 05/02/2012updated 09/02/2016My family has been purchasing cars from Fields for over 20 years but to me, this was my first purchasing experience with them. I came out with a fair deal, a nice car and most importantly, pleased with the whole experience (buying a car… ranks high on my "Things that Stress me" list). Many thanks to our salesperson Kris Mroz for he made the difference.Thank you for your kind feedback in the past. It is our pleasure to continue to serve you as part of the Fields Auto Group. Kind Regards, Dave McCulloch, GM.
My 2nd car from Field's
by DLWeiner on 08/14/2016updated 08/31/2016I would recommend this dealership to anyone!Service is the priority here. When I rate a dealership it is not the purchase (though that was awesome) I rate the service after. Field's does it right.We are honored and grateful to have been your automotive choice over the years. Thank you for your continued patronage! As always, please let us know how we may better serve you. Our Staff are ready and willing to exceed your expectations. Thank you again and take care, Dave McCulloch, General Manager.
Very happy with my purchase
by AlexK001 on 08/05/2016Excellent used car, smooth transaction, very competitive pricingThank you, AlexK001, thats the type of 5-star experience is what we strive to provide on every visit. Im glad we were able to provide this for you. We are dedicated to continuing you receive only the best in customer service. If there is any way we may further improve on your experience, please let me know. Kind Regards, Dave McCulloch, GM.
Thank you for taking the time to review us! It is our goal to deliver a seamless and straightforward purchase experience for our guests, and it means a lot to hear that this was reflected in your visit. We will be sure to pass on the kind words to Marc and the team. Drive safely in your new vehicle, and congratulations! We hope to earn your business again at Fields BMW Northfield!
by Fields BMW Northfield on 02/14/2022