Gerald Subaru of North Aurora
Customer Reviews of Gerald Subaru of North Aurora
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Gerald
by Clyde on 06/28/2025They are Professional, Knowledgeable and very Friendly. It is always a pleasure to see them.The experience was very good
by Kenneth Intihar on 06/18/2025Devin was very good when working with us on the deal for the car. Nicole was very good in explaining everything through the financial process . Over all a very good experience.Thank you Gerald Subaru
by Carlos on 06/18/2025Kenneth was very good at explaining everything about the car and all charges when purchasing.Pearl is the name of our new Subaru and she is beautiful!
by Dorothy on 06/04/2025Our visit was a great. It was long, as expected when you purchase a car but still easy and comfortable. Great snacks.Mr.
by Les on 06/03/2025Straight talk - not pushy and answered all questionsNew Car Purchase - Forester Hybrid
by Steve from Geneva on 06/02/2025Eric was an excellent individual to work with. It was a pleasure to have his expertise in helping us to guide our purchase decision.The BEST car buying experience ever!
by Gerardo Clavijo on 05/28/2025The fact that from the time we got to Gerald until we left with our new car we were well taken care ofGreat Experience!
by James on 05/22/2025Quick and easy. I already knew what I wanted they had the car ready to go for me when I showed up and the paperwork was ready. I was in and out in less than an hour. Couldn't have asked for a better experience.New Ascent
by Joseph on 05/02/2025The sales person was very honest and moved things along fast.Gerald Subaru Forester Limited Sale Review
by Anne on 05/03/2025A personable, no pressure sales representative (Andre Morgan) gave us valid information and time to discuss our options, the lateness in the day notwithstanding! His genuine, easygoing nature (not "artificial" or "showy" which is often the… case with car dealership personnel) afforded us a comfortable atmosphere to review the features of the car, to verify the details of the sale, to ask our questions, and to make our decision. Had we not encountered such a genuine sales representative, we may have left the dealership to shop elsewhere. As it was, we completed the deal and purchased the car. My husband and son picked up the car the next day when they took in the remaining purchase price in a check and were treated very well by all. Andre also called me personally the next day to ensure that all was going well with the vehicle thus far. Such a considerate, well appreciated gesture! Similarly, Michael Barry, the service advisor with whom I checked in my car for its sealcoating and rust proofing procedures, was equally genuine, helpful, and patient with my inquiries. He even called me on the completion of my car's service to let me know that the vehicle would be ready when I was able to come in to pick it up--a very thoughtful service! Finally, Farug Solebo was especially personable and very informative in his overview of the vehicle's main features that he presented this morning (5/32025) when I picked up my car from its rustproofing/sealcoating services. Such a gentleman, he presented the basic information that I (a first-time Subaru owner) needed for my own piece of mind in driving a new car. My son accompanied me to this orientation, and Faruq was quite respectful of both our questions, and very patient when my son helped direct me to the various icons on the display and add a couple of comments. But Faruq's overview and explanations needed no extra explanations nor clarifications; they were perfect!! He also told me that in a couple of days, he will follow up with a "phone call" to inquire about my progress and to see if I have further questions; I am sure he will call, and I will appreciate his personal checking in! I had been a High School English/Speech Communications instructor for 34 years, and I often taught work related English and communication courses. Believe me, if I were still teaching these courses, I would invite Andre Morgan and Faruq Solebo into my classes to demonstrate and explain the importance of respect for the customer and excellent communication skills in the workplace. In all of my new car purchase experiences (albeit at other dealerships), I have never been treated as courteously, felt as respected and cared for, or responded to as promptly and efficiently as I have been by the staff members of Gerald Subaru of North Aurora Dealership!! Thank you so very much for hiring these personable, respectful, considerate, knowledgeable staff members at your Gerald Subaru Dealership. They are all stars! (as is your dealership!) And I will recommend them and the dealership itself highly!!Great customer service
by Miguel on 05/03/2025Made me feel welcome and attentive to my needsSatisfied Customers
by Judith on 05/02/2025Faruq and other people were so helpful after we bought our vehicle to help us old folks. We just don't understand the new computerized technology.Unmatched Excellence – The Best I've Found
by David on 04/30/2025This is our 5th Subaru lease from you; you have always made it easy, and your dealership has a wonderful culture.New ascent
by John on 04/06/2025Treated fairly. And love the gerald warranty since my previous car had the transmission go out.Gerald Subaru-Eric
by Billy on 04/09/2025Eric gave me a very easy and friendly car buying experience.Great service!
by Kelly on 04/07/2025So friendly, informative, and made us feel very comfortable and able to ask questionsFirst Subaru!
by Cynthia on 04/06/2025Gerald provides a relaxed environment for purchasing a car.Very Happy
by Gina on 03/28/2025updated 04/04/2025Kenny was very kind and helpful. He explained everything to me about my new carGreat Buying Experience
by Gregory G. on 04/02/2025I had a very pleasant experience from the start. Peter Forberg did a very good job of going over the features of the two models we were test driving. He also pointed out the main safety features of the car. We made a good deal. After… completing the paperwork, Peter reviewed the car's features and paired the phone. Would highly recommend Gerald Subaru.Forrester Limited
by Raymond on 03/28/2025I liked working the deal through a single sales person, with quick returns when he needed to consult with a higher up. I liked not feeling high pressure when I rejected a warranty package.Good car shopping experience. I felt valued as a customer.
by Karen on 03/17/2025updated 03/27/2025Julian was very helpful, knowledgeable and has an upbeat and positive personality. He answered all my questions and was very patient and kind. I felt very confident making my purchase with him. He made the difference in my overall decision… to buy.
Subaru Crosstrek
Subaru Outback
Subaru Forester
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About our dealership
Gerald Subaru of North Aurora is a full-service Subaru dealership that proudly serves Naperville, IL, and its surrounding communities. Our Subaru dealership offers a great vehicle selection at the right price, with departments handling auto parts, service, and a body shop. With such incredible customer service, we strive to be a good neighbor towards our local customers.
What sets us apart
JD Power Dealer of Excellence
Edmunds 5 Star Award - 3 Years in A Row
Subaru Love Promise Customer & Community Commitment Award
Hesed House Homeless Shelter
Top 5% in Consumer Satisfaction in the Country for Service
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish