Awarded 2017, 2018

Gerald Kia of North Aurora

Awarded 2017, 2018
Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Gerald Kia of North Aurora

4.9
Overall Rating
(385)
Recommend: Yes (382) No (3)
Write a review: Sales | Service
sales Rating

Gerald Kia of North Aurora

by Sharon on 10/24/2020

Scott Vickery was a great help. He was able to help me get exactly what I wanted. Never tried to sell me something I didn't need.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
570 Reviews
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service Rating

Great service

by Susan on 10/26/2020

Service was timely. Everyone was friendly. Love dealing with Gerald Kia of North Aurora.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Gerald Kia of North Aurora

by Sharon on 10/24/2020

Scott Vickery was a great help. He was able to help me get exactly what I wanted. Never tried to sell me something I didn't need.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service!

by Thomas on 10/22/2020

Immediate service. Knowledgable staff. Flexible sales people

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

by Paul on 10/21/2020

My family has bought three new KIAs from Gerald Kia within the past four months, and we will gladly refer anyone to this dealership given the tremendous service we were provided.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Excellent Experience.

by Kathleen on 10/06/2020

Everyone was very knowledgeable and helpful, especially Scott V.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Gerald Kia North Aurora

by Timothy on 10/06/2020

I was very impressed with the service we received at Gerald Kia North Aurora. Jordan T was very professional as well as friendly and informative every step of the way. When I expressed interest in a color of Sorento not on your lot, I was surprised when it was transferred over from another dealer so I could see it! I was impressed by this customer service. Jordan was helpful and easy to work with during the entire car buying experience! We will recommend him to others shopping at Gerald Kia North Aurora!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great dealer from sales to service

by Matthew on 10/02/2020

They were respectful of my time and understood what I explained.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great purchase experience

by Sean on 09/30/2020

Clean facility, excellent friendly & honest staff

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great place great team!

by Charles on 09/29/2020

Everyone at Gerald Kia was so professional and helpful throughout the process. I am so thankful for their service and dedication to me having a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Service Dept.

by Michelle on 09/29/2020

Quickly greeted, Was kept informed by Jaime, and van was completed on time and our van was washed thus cleaner then when I brought it in.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Great Dealership

by Peter on 09/28/2020

No pushy salesperson

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

A Must Stop for Car Shopping

by Scott on 09/28/2020

Salesman (Jim) was great. Very nice and answered all our questions. The whole experience dealing with him, the sales mgr, and the finance mgr was about as easy, simple, and low pressure as you can get at a dealership. Vehicle was delivered to our home on time and CLEAN.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Awesome Experience

by Cindy on 09/25/2020

The Sales Representative was AWESOME! The entire team has been so knowledgeable and strive to provide the best service. It was a very pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Amazing

by Alex on 09/24/2020

Very friendly and genuinely seemed like they cared

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Friendly and professional

by Carlos on 09/20/2020

Every body was very friendly and polite Oscar my sales guy was very professional and respectful and took care of me Wit my purchase and answered any questions I had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Wonderful experience.

by Brandon on 09/17/2020

Awesome salesman. Very helpful when purchasing and communicating was a breeze.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Recall repair

by Sherry on 09/12/2020

My name was in the system with no information. I had even had a verification call the day before for my 2:30 appointment. I had also sent an email with VIN number. John the office manager treated me very nicely and figured out the mix up. My car was taken care of in a resonable amount of time. So I was happy and not too much of a delay.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Gerald Kia

by Michael on 09/12/2020

We appreciated the customer service and great price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Got to the root of the problem

by roscoe1972 on 09/11/2020

The service manager was patient and listened to my concerns.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Experience

by Taylor on 09/09/2020

Each service person I encountered was very knowledgeable, friendly, professional, and helpful. I am usually nervous about car repairs because women are often times treated unfairly, this was not the case.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Recall on my Kia Optima

by texmex20 on 09/09/2020

Everyone is very friendly and open and discuss the work with you that is being done and answer the questions. I have always enjoyed going to get service with Jaime at the front desk.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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