Customer Reviews of Gerald Subaru of North Aurora
No pressure sales
byon 05/01/2024
No pressure sales. Famous spent a lot of time with us and was patient as we tried to decide which car we wanted to purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Appointment
byon 03/30/2024
Pleasant reception by service advisor. I arrived early. They took my car right away and it was done long before I expected it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Forester buying experience
byon 03/29/2024
Our sales person Eric Z. Was great to work with. He was knowledgeable, informative, helpful and a fantastic person. He made our car buying experience fun. The gentleman who did our financing was excellent too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Regular Service Completed
byon 03/27/2024
The Preventive Service completed as quoted. The Inspection Service found that the battery which was replaced in the past year needed to be replaced again. This was completed under warranty with no additional charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Trusted service
byon 03/27/2024
Helpful staff, clean, comfortable waiting area. Work was completed on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great!
byon 03/26/2024
Explained everything. Waiting area is very good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Holm
byon 03/26/2024
Kenneth N was a very knowledgeable and friendly salesman. He answered questions in detail and if he did not have an answer, he found out an answer for us. I appreciated that he was not a hard sell, but easy to speak with and share our needs. He spoke highly of the company as a whole. All staff were kind and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 03/26/2024
Personability of the staff
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Gerald Subaru
byon 03/25/2024
Down to earth and personable. I didn’t feel pressured to buy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
⭐️⭐️⭐️⭐️⭐️
byon 03/24/2024
Peter Forberg, Denzel Valenti and Darell Cintron were all such a pleasure doing business with. From start to finish, I knew Gerald Subaru was the right choice. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Forester
byon 03/24/2024
Eric Zetterlof was a very competent sales person. He listened carefully to what I wanted and respected what I did not. He presented alternatives and good suggestions. I am the satisfied owner of a new Forrester.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic experience!
byon 03/24/2024
Everyone involved with our purchase was fantastic! Jack, our salesperson, was knowledgeable, friendly, and worked with us to accommodate our schedule. He made it a great experience. Darell in finance was also fantastic. He was easy to work with and we are very happy with our purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great place
byon 03/22/2024
Always friendly, cost efficient, mange time wisely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru
byon 03/22/2024
Friendly service and prompt attention.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another Positive Experience
byon 03/21/2024
I always enjoy working with Mike Barry. He explained my options but I was not impressed with the price of a new battery. The car still works beautifully. The ability to get it looked at was great. Thanks for the accommodation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great service
byon 03/19/2024
Good service rep, explained service well, kept me updated, managed to all my service that day
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 03/19/2024
Ease of making a service appointment, friendly staff, comfortable waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 03/19/2024
Clean environment nice people
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 03/17/2024
The wait time was accurate. I was appreciative of the free car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 03/14/2024
I leased my vehicle here in October of 2023, and have serviced with them ever since. I get paired up with the same service advisor every time and tbe same technicians. It makes the experience so enjoyable because it is not just a business transaction, but a relationship. She recognizes me when I come in and checks for software updates each time to keep all my tech up to date. I always know my Subaru is in great hands with Kayla and her team of techs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied
byon 03/12/2024
Mike did everything in his power to make sure my car was fixed right. He definitely went above and beyond
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Service in Town!
byon 03/12/2024
Service is always a pleasant experience here! Love that I can wait for my vehicle to be serviced in a clean and comfortable environment. Guest WiFi makes the time go by faster!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru of North Aurora is a full-service Subaru dealership that proudly serves Naperville, IL, and its surrounding communities. Our Subaru dealership offers a great vehicle selection at the right price, with departments handling auto parts, service, and a body shop. With such incredible customer service, we strive to be a good neighbor towards our local customers.