Gerald Subaru of North Aurora
Customer Reviews of Gerald Subaru of North Aurora
Review type:
Car purchase
by D on 08/02/2025
Lower pressure sales environment and everyone went out of their way to answer questions. Car ready quickly and in great condition and buying transaction was smooth.
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Good Experience
by Zachary on 08/02/2025Fair negotiation; appreciate the dealership did not try to use bully tactics like we experienced elsewhere.Car purchase
by D on 08/02/2025Lower pressure sales environment and everyone went out of their way to answer questions. Car ready quickly and in great condition and buying transaction was smooth.Very happy, long time customer
by Colleen on 08/03/2025Everyone, from service advisor to parts and sales staff, was welcoming, kind and clearly knowledgeable. Your team has taken wonderful care of my three Foresters over the past 27 years and I thank you so mych. Keep up the great work!We had a very good experience at Gerald Subaru!
by Carol on 08/01/2025We were pleasantly surprised by several things about Subarus in general, and Gerald Subaru in particular. One was the attention to safety that Subaru incorporated into the Forester, as well as the little details that they've added to its… interior - it seems apparent that they have actually listened to their customers. In particular, our saleman Dan Mucci was extremely knowledgable and spent a great deal of his time showing us the various features of the Forester. At no time did we feel rushed, as we had been at other car dealers recently. Even our test drive was at a nice leisurely pace and much longer than we were allowed when looking at other dealers vehicles. There was no pressure on their part when we said we would make our decision at our leisure and left. We have since very much enjoyed driving our new Subaru, and find it mostly easy and even fun to maneuver and operate.Much Better Than My Last Dealership
by Charles on 07/29/2025Comfortable waiting room, service done properly and no unneeded services "required." Even though it wasn't in use at the time, nice kids' area in the waiting room.Great dealership
by Mark on 07/23/2025Your employees are the greatest. This visit I was in contact with Daniel Ferencak & Jacob Welbes. They made sure my visit was pleasant and my vehicle cared for. Also got to touch base with my sales person, Eric Z. Always a good… experience .Thank You all.Subaru Service at Gerald North Aurora
by Mary on 07/22/2025Service and customer assistance was helpful and informative.Great customer service
by Scott on 07/22/2025Professional n great communicationGreat Service at this Dealership!
by Nancy G. on 07/16/2025Great customer service. Mike Barry was great, as always. Car was ready as promised. Good choice of beverages in lounge. Car wash much appreciated.Regular service interval
by Joshua on 07/15/2025Staff is ALWAYS welcoming and willing to help.Outstanding dealer!!
by David on 07/10/2025Excellent customer service. I purchased a used Acura RDX for my daughter. The sales process was excellent. A day after purchase, we experienced issues that raised concerns. Denzel V was on it immediately and even had porters drop off a… loaner on a Saturday, no questions asked. Ended up being a bad alternator which was promptly diagnosed and repaired. Excellent experience and I hope to do business again with Gerald Subaru and will definitely recommend to friends and family.Great experience at Gerald Subaru
by Rebecca on 07/06/2025Will was very helpful and informative throughout the whole car buying experience. Would definitely recommend and I really like my new car.2025 Outback
by Donald on 07/05/2025very friendly, professionalGreat service and pricing
by Elizabeth on 07/08/2025It was easy to make the appointment online. The staff was friendly and helpful. I was given a quote that was accurate and very reasonable. I was updated while my car was being serviced. I received a complementary car wash.Great service with no surprises
by David on 07/07/2025The communication about the service in my car was great and there were no surprises during the process.Gerald Subaru earns their 5 stars
by Pat K on 06/30/2025Everything is so pleasant (except maybe paying the bill). Making the appointment by phone, being greeted when my car and I arrive, comfortable chairs while waiting, and snacks and water.Still the best
by Jesse on 06/30/2025You slid me in in an emergency and made me comfortable during my waitService
by Christine on 06/30/2025Michael was very nice and professional.Gerald
by Clyde on 06/28/2025They are Professional, Knowledgeable and very Friendly. It is always a pleasure to see them.Love my Subaru and dealer
by Carole on 06/26/2025Everyone is very professional and personable. I trust Subaru to do a great job. I've been bringing my cars here since 2009.
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
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About our dealership
Gerald Subaru of North Aurora is a full-service Subaru dealership that proudly serves Naperville, IL, and its surrounding communities. Our Subaru dealership offers a great vehicle selection at the right price, with departments handling auto parts, service, and a body shop. With such incredible customer service, we strive to be a good neighbor towards our local customers.
What sets us apart
JD Power Dealer of Excellence
Edmunds 5 Star Award - 3 Years in A Row
Subaru Love Promise Customer & Community Commitment Award
Hesed House Homeless Shelter
Top 5% in Consumer Satisfaction in the Country for Service
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish