Gerald Subaru of North Aurora
Customer Reviews of Gerald Subaru of North Aurora
Review type:
The BEST car buying experience ever!
by Gerardo Clavijo on 05/28/2025
The fact that from the time we got to Gerald until we left with our new car we were well taken care of
3214 reviews
Sort by:
The BEST car buying experience ever!
by Gerardo Clavijo on 05/28/2025The fact that from the time we got to Gerald until we left with our new car we were well taken care ofGreat service
by Jeanette on 05/28/2025Service department did their normally excellent work on my recent routine maintenance service. They found that a minor annoyance I asked them to check on was a warranty issue so was fixed free of charge! No high pressure to do additional… recommend work that could be done at another service appointment so that I could budget for it. Great job!Great Experience!
by James on 05/22/2025Quick and easy. I already knew what I wanted they had the car ready to go for me when I showed up and the paperwork was ready. I was in and out in less than an hour. Couldn't have asked for a better experience.Review title
by Diane on 05/26/2025They are thorough in checking my car. Dan Ferencak always knows what is under warranty and is so helpful every time I've brought the can in. I feel like the car is in good hands.Happy Subaru Legacy owner
by Kitty on 05/26/2025It's always a treat to come into the building for service or questions. The staff is not only friendly and knowledgeable but seem to actually enjoy being there! lolOrchard Road Gerald Subaru Experience
by Maureen on 05/21/2025Great staff, timely service and a comfortable waiting environmentService Review
by Robert on 05/15/2025The prompt attention from your service staff and the understanding of the timeline to complete that service. Knowledgeable and certainly underpromised and over delivered on that service and timeline.Friendly and efficient
by Lisa on 05/14/2025Service desk was friendly and efficient.Car service
by Nathan on 05/13/2025Courteous, timely, informativeCarter
by Susan on 05/13/2025Convenience and clearly defined needs.Just a routine oil change
by Mark on 05/11/2025Polite and personable staff! Reasonable price.Oil change and system update
by Susan on 05/10/2025Everyone is welcoming and shows concern for any automotive work neededSkip's review
by Erwin on 05/10/2025Professional workup, coffee and snacks while waiting, comfortable surroundings perfect timingNew Ascent
by Joseph on 05/02/2025The sales person was very honest and moved things along fast.Our 2012 Outback
by Richard Hauser on 05/06/2025Excellent service provided. Everything was well done, and on time. We love our 2012 Outback, and are really satisfied with the entire Gerald Subaru team.Gerald Subaru Forester Limited Sale Review
by Anne on 05/03/2025A personable, no pressure sales representative (Andre Morgan) gave us valid information and time to discuss our options, the lateness in the day notwithstanding! His genuine, easygoing nature (not "artificial" or "showy" which is often the… case with car dealership personnel) afforded us a comfortable atmosphere to review the features of the car, to verify the details of the sale, to ask our questions, and to make our decision. Had we not encountered such a genuine sales representative, we may have left the dealership to shop elsewhere. As it was, we completed the deal and purchased the car. My husband and son picked up the car the next day when they took in the remaining purchase price in a check and were treated very well by all. Andre also called me personally the next day to ensure that all was going well with the vehicle thus far. Such a considerate, well appreciated gesture! Similarly, Michael Barry, the service advisor with whom I checked in my car for its sealcoating and rust proofing procedures, was equally genuine, helpful, and patient with my inquiries. He even called me on the completion of my car's service to let me know that the vehicle would be ready when I was able to come in to pick it up--a very thoughtful service! Finally, Farug Solebo was especially personable and very informative in his overview of the vehicle's main features that he presented this morning (5/32025) when I picked up my car from its rustproofing/sealcoating services. Such a gentleman, he presented the basic information that I (a first-time Subaru owner) needed for my own piece of mind in driving a new car. My son accompanied me to this orientation, and Faruq was quite respectful of both our questions, and very patient when my son helped direct me to the various icons on the display and add a couple of comments. But Faruq's overview and explanations needed no extra explanations nor clarifications; they were perfect!! He also told me that in a couple of days, he will follow up with a "phone call" to inquire about my progress and to see if I have further questions; I am sure he will call, and I will appreciate his personal checking in! I had been a High School English/Speech Communications instructor for 34 years, and I often taught work related English and communication courses. Believe me, if I were still teaching these courses, I would invite Andre Morgan and Faruq Solebo into my classes to demonstrate and explain the importance of respect for the customer and excellent communication skills in the workplace. In all of my new car purchase experiences (albeit at other dealerships), I have never been treated as courteously, felt as respected and cared for, or responded to as promptly and efficiently as I have been by the staff members of Gerald Subaru of North Aurora Dealership!! Thank you so very much for hiring these personable, respectful, considerate, knowledgeable staff members at your Gerald Subaru Dealership. They are all stars! (as is your dealership!) And I will recommend them and the dealership itself highly!!Great customer service
by Miguel on 05/03/2025Made me feel welcome and attentive to my needsSatisfied Customers
by Judith on 05/02/2025Faruq and other people were so helpful after we bought our vehicle to help us old folks. We just don't understand the new computerized technology.Great Service
by Sandy on 05/05/2025Honest friendly service. Information about service is well explained as well as options.Great service
by Scott on 05/04/2025Timely review of issue that was resolved quickly.Best place for service and car buying
by Carlos on 05/04/2025Customer service was great, they always make everything smooth. Great And comfy waiting area.
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Impreza
Videos
About our dealership
Gerald Subaru of North Aurora is a full-service Subaru dealership that proudly serves Naperville, IL, and its surrounding communities. Our Subaru dealership offers a great vehicle selection at the right price, with departments handling auto parts, service, and a body shop. With such incredible customer service, we strive to be a good neighbor towards our local customers.
What sets us apart
JD Power Dealer of Excellence
Edmunds 5 Star Award - 3 Years in A Row
Subaru Love Promise Customer & Community Commitment Award
Hesed House Homeless Shelter
Top 5% in Consumer Satisfaction in the Country for Service
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish