Customer Reviews of Mercedes-Benz of Naperville
Review type:
Great experience!
by Igor T on 07/18/2025
I had an outstanding experience at Mercedes-Benz Naperville working with Abraham during my recent vehicle purchase for my wife. From the very beginning, he exceeded my expectations in every way. Abraham was incredibly attentive, really… listening to what I was looking for and helping me find the perfect vehicle without any pressure.
His knowledge of the Mercedes-Benz lineup was impressive - he explained all the features clearly and made sure I felt completely comfortable with my decision. What truly stood out was his follow-up after the sale. Abraham checked in to ensure everything was going well and even went out of his way to resolve a minor issue I noticed after taking the car home. That level of dedication is rare and truly appreciated.
I would highly recommend Abraham to any friend or family member in the market for a car. His professionalism, expertise, and genuine care made this transaction a great car-buying experience.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
145 reviews
Sort by:
knowledgeable and fair
by exvette on 02/26/2021I was taken aback by the vast amount of knowledge my salesperson had about the ins and outs of my new car. The owner's manual is around 500 pages long and my salesperson seemed to have memorized all of it. Altogether a very pleasant… experience.Excellent Customer Service
by Joyous! on 01/25/2021I had Nick H. as my service advisor. This is the 2nd time I have worked with him. He truly embodies the meaning of customer service. I trust that he has my best interest as a customer and talks me through every detail of what's happening… with the car. I ask a lot of questions and he is kind and welcomes every question. Thank you Nick. You Rock!!Hello, we really appreciate your positive review! If you need more help, our team is available to talk -- safe travels!
Lincoln MKC 2017
by Ziffel1 on 01/21/2021sales people courteous and helpful. facility clean and nicely set up. loved the heated flooring in the shop bay where we inspected the car. gave us plenty of time to check things out. love the car.Hello, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help. Have a great day!
Super Friendly and Efficient Service
by Don F on 12/15/2020My service guy Rich seemed to go above and beyond for me. Great communication. Thank you.Don, we're so glad that we were able to go above and beyond your expectations! We always strive to provide personable and excellent customer service. Thank you again for the review!
Efficient process without haggling
by RedBear on 12/05/2020I had a great experience working with Jim Bloom. I was looking for a high option, low mileage CPO S class and given my specs was looking cross the country. Naperville had one of the 3 finalists and The price was fair upfront. Jim… supplied the information that I asked for and facilitated my flying in on a Saturday morning and driving away with no surprises. Thanks Jim!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much again for your positive review.
Customer
by Walter Scott on 10/24/2020the work they performed was to heater core& connections was excellent.Walter, your comments keep us motivated and working hard for all our guests! If you have any further questions, please give us a call. We're always happy to help!
Steering bolt recall
by Sharat C on 07/17/2020Friendly service by Connie and Nicholas. Loved the loaner, very convenient and overall totally satisfied. Thank you!Sharat, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Service
by Wasiuf1 on 06/29/2020All services were provided with courtesy and cost efficiencyService & follow thru
by Mike sr on 06/17/2020Frank Amati was professional & followed thru with my repair to successful completion.Mike Sr, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! If you ever need help, just give us a call. Happy motoring!
Thank you Mercedes Bens of Naperville
by Ted DiMayo on 01/13/2020I got a call from a lady at the dealership that told my car had a recall for steering bolts, she sat up a good time and day for me to drop my car off. They gave me a very clean rental car and my car was done the next day. My car has been in… a few times for service since I bought it and every time they have done better then expected in over all service. Thank you for the effortless experience.Ted, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Purchased a 2012 Mercedes S from Mercedes Benz of Naperville
by Leonard on 12/03/2019updated 12/10/2019I dealt with Barry Butler and Michael Banks. I shipped this car to Mass. never seen the car only pictures. They are very professional and helped me thru the process. I love the car. I want to do more business with them if they receive… another car that I want .We are pleased to hear you had such a positive experience with us, Leonard! Feel free to stop by if you ever need any more help. Safe travels!
We are pleased to hear you had such a positive experience with us, Leonard! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Social Worker
by DBBaby1 on 08/07/2019I Looove Mercedes and the Advisor Kevin ( I believe his Name) was Professional & Friendly. Thanks.... being my overthinking had start to get the best of me🤦♀️ But I left relaxed and ready for it all!Mercedes service NAPERVILLE
by Asolima on 07/10/2019updated 07/17/2019Great experience. Adam was great good communication extremely convenient.Great Dealership ,great car
by JoelB68 on 03/20/2019It's always a little more work and a little risky buying a car out of town. What if you travel a long distance an its been misrepresented? Exactly why,never buy one sight unseen. Mine is a great outcome,the car not only met my expectations… but exceeded them. The people were great,the dealership very busy, so it took a little to long to get paperwork finalized but they are a great Mercedes dealership.Happy Customer
by Happy Cust. on 01/04/2019So far I am very happy with the purchase of my new Mercedes. Salesperson, Richard Heidecke, did a great job answering all my questions. I would highly recommend him to others in the market to purchase a Mercedes.We appreciate your response! We always strive to provide personable and excellent customer service. Thank you again for the review!
Mrs
by J Marci on 09/08/2018Tom took great care in explaining the service and what the vehicle might need. Got me in and out in few minutes with a loaner to boot!We appreciate your response! It's great to hear Tom was so helpful. If you ever need any help, please give us a call!
We appreciate your response! It's great to hear Tom was so helpful. If you ever need any help, please give us a call!
Mercedes of Naperville
by Spt60555 on 09/03/2018Outstanding performance by all. Great knowledge and everyone went out of their way to make the process painless and simple. More so a great deal on the car.We are happy you had a pleasant experience here at Mercedes-Benz of Naperville. If you ever need any help, please give us a call!
owner
by DOGS Racing on 07/17/2018Very poor, did not do the work I ask for . Seemed to be very unorganized, I expected much better from a quality car company with the name of Mercedes Benz !Thank you very much for sharing these comments. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0312 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Mercedes-Benz of Naperville
by clohecy on 03/11/2018updated 03/16/2018I am delighted with my experience purchasing my first Mercedes-Benz at the Naperville Mercedes-Benz Dealership. My Sales person was able to get me everything I asked for at a very good price. He was diligent in his approach and took a real… interest in me as a customer.STAY AWAY
by normi2k5 on 03/12/2018Dealership Hell! If Gordon Ramsey ever thought about starting a TV show for nightmare dealerships he should begin with Mercedes Benz of Naperville for the Pilot episode. REPORTED A LOANER THAT WAS GIVEN TO US AS STOLEN! NO… ACCOUNTABILITY! GREEDY! NO UNDERSTANDING! IF YOU SUPPORT THIS DEALERSHIP YOU ARE SUPPORTING THE CORE PROBLEM OF BUSINESSES TAKING ADVANTAGE OF PEOPLE! My wife had her 2016 C300 being serviced at MB of Naperville and was given a loaner until her car was ready. Now let's Fast Forward to one of the problems. While leaving at the end of the day from her new job she arrived at her parking spot too see it was empty and her loaner vehicle was missing! IN THIS MOMENT SHE PANICKED! She had thought her car was stolen and immediately had a panic attack! She called the Police who then inform her that her vehicle was towed by police since it was REPORTED STOLEN BY MERCEDES BENZ OF NAPERVILLE!!!! They continue to ask her why she was driving a stolen vehicle... EXTREME CONFUSION. She goes back inside which then her new boss and co-workers explain the whole mess they witnessed while she was busy working. POLICE HAD ARRIVED AS IF IT WAS A CRIME SCENE. They took pictures of the vehicle inside and out. Her coworkers who were watching at the time had no idea it was her car since she was new at the job. TRULY EMBARSSAING AND A VERY BAD FIRST IMPRESSION AT HER WORK! I arrive to the dealership with her that night. We were told that our loaner that was reported stolen ended up NOT being the vehicle that they were missing. WASTE OF TIME. Do not understand what kind of management is running this place where they just misplace cars as if they are some toys. We are then told to go to Naperville Police station to go pick up her belongings. We arrive to the police station feeling like criminals to ask for her things back. All her things were investigated through and bagged as evidence truly embarrassing once again. Spent a weeknight at a police station and in this mess all because their management could not keep track of inventory. Could not get over the idea of if she was behind the wheel of the vehicle at the time and could have been arrested for driving a stolen vehicle. This dealership reported a loaner as STOLEN that they gave to their own client! The dealership could have just called some of their customers and cross reference to solve the problem but did not want to mess up their own reputation. There is a certain level of customer service you expect from MERCEDES! ERIC HOFFMAN. Next day, my wife and I both called off from work. We then arrive at the dealership on where we had both called off work after the traumatizing event. We ask for Eric Hoffman (The magical GM that every google review has the number of to solve all issues). The staff panics as if we had called for "Lord Voldemort" and did not want to ask for him. They were scared to bring him. We finally meet Eric who then begins to play psychological games with us right away. He acted as if he had no clue the reason we were there, even though his service manager had told him we were coming. The service manager was also on the phone with Eric the night before during the incident. Eric then begins to tell us that he has never had a bad day in his life. Why you may ask? It is because he tells himself "Every day is a good day and why get upset?" Not sure what drugs this man does but I would love to know! He was just playing with our heads as if we are stupid. Keep in mind this is all before we bring up the incident and he at this point still claims he has no idea why we are there. Once we sat down he kept playing this clueless act. He precedes to tells us that he has NO idea what is going on and that he has heard of "something" regarding a missing car. His facade all falls apart later in the conversation when he unknowingly tells us the entire dealership was in panic for DAYS due to a missing loaner! He then admits that the dealership reported the vehicle stolen. I then let him know that my wife and I both are very displeased from the entire experience at MB. He then tells me there is nothing he can do to make my wife happy since the event is already over. "Nothing can repair the damage that is already done so why do anything?" Those were his words. PLEASE NEVER CALL THIS MAN IN FOR JURY DUTY. He does not believe in justice when a wrongdoing is committed. He believes, we should just get over it and move on since we cannot go back in time and prevent the crime from happening. I asked him what he would do if this happened to his significant other. Which then he replies, he would brush it off since he does not understand what is there to get emotional about! Why is this man the GM when he does not even understand human feelings or emotions! STAY FAR AWAY! THIS PLACE IS A SCAM. RAN BY PEOPLE WHO ONLY CARE ABOUT HOW DEEP THEY CAN PUT THEIR HANDS DOWN YOUR POCKETS NOTHING MORE! WE ARE YET TO RECEIVE A SINCERE VERBAL/WRITTEN APOLOGY!Brian Coston excellent to work with I would highly recommend this dealershi
by lakeshore22 on 07/14/2016Brian made everything quick simple fair I am a very satisfied customer my next car will definetly be purchased from Brian. The service provided after purchase was impeccable. Sales manager Joe extremely competent and wants to make sure his… customers are very satisfied.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLE
Mercedes-Benz C-Class
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.
by Chole Yates on 07/22/2025