Customer Reviews of Mercedes-Benz of Naperville
Review type:
Great experience!
Mercedes-Benz GLA 250 2020
by Marie B on 07/16/2023Dealership is very good, honest, and accommodating.Hello Marie, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
First Mercedes purchase!
by M Kole on 07/12/2023My husband and I had a wonderful experience purchasing our first Mercedes with Rob DeBosko at Mercedes Benz Naperville! We knew exactly the specs of car we wanted so we were thrilled that they were able to accommodate not only last minute… but also same day appointment, which we really appreciated! Rob was extremely knowledgeable and went above and beyond in making sure we had a great customer service experience! Thank you again and we highly recommend this dealership, especially working with Rob!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
EXCELLENT SERVICE TEAM!
by GoBlue2023 on 07/11/2023Always 100% satisfied when coming here for service. Everyone in the service department are knowledgeable, responsive and prompt! Wouldn't think of going anywhere else!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Owner
by RonNapervil on 07/10/2023Gil made buying process easy, simple and we felt the deal was fair. He spent time explaining the car and getting it set up.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!
C350 sedan
by Tradition on 07/10/2023My car broke down on a highway less than 3 months after servicing at the dealership and had to be towed to the dealership ! Service agents were not very responsive in keeping me updated about what was happening . Eventually decided to trade… the car for a comparable replacement and asked for evaluation of the towed car . Was offered $500 for a car that was serviced and cleared safe for driving less than 3 months ago ! All the boxes were ticked OK in the service report ! I was shocked !Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0312 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Fabulous Customer Experience
by Avid Reader on 07/04/2023MB Naperville provides exemplary customer service. Kevin is phenomenal - knowledgeable, efficient and focus on delivering a positive customer experience. Bravo on another great experience with maintenance!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We can always trust Nick from Naperville
by JorlinP on 06/26/2023As usual, Nick always recommends something that is truly needed to do. He listened to our description of the concern and make consideration for us to take action. Though it took longer than we expected, the car was repaired and "washed"… professionally.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service representative
by AMGRICH on 06/14/2023Overall good visit. No one likes to pay the cost of MB service but at least the team there is kindHello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
New to me SL63
by DBDoherty on 06/05/2023I was shopping for a pre-owned Mercedes convertible and Mark Curtis and Avila Serafin helped me find the perfect ride, prepped and made the whole process as easy as it could be. Thanks to the whole team at Mercedes Benz Naperville.Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Unknown Electronic Issue
by Ray Janicek on 05/31/2023Took my C-43 to Naperville Mercedes (where I'd bought my last two new) because the brake switch appeared to be intermittently sticking- car would not move from reverse to drive and vice versa- happened about once every two weeks. This could… have been a lot of expensive things that I wouldn't have had the expertise to question...... but it turned out to be a software update that was covered in the basic diagnostic fee at no extra charge. Great having a car dealer, service writer, and a mechanic you can trust!Hi Ray, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
CLA250 A0 Service
by JZ10000 on 05/19/2023Classic scammy dealership, Dante Sosa well trained to lie to your face. On phone got a 400 quote for A service, in person with the same request was given 3 options ranging from 1500 to 2400! No mention of the 400 till I brought it up and… the paper he showed didn't mention A or B service, scam setup and ready. When finally agreed to the 400 I noticed the document said 'Customer Declines service'. If car says A0 and you're doing A0 why does it say this. Got vague answers designed to scare the customer and justify upselling. I thought lets just get it done, mentioned needs wipers and website has a promo for BOGO 50% off. Replies we only sell pairs so you'll get a spare pair half off. I'm amazed at such bull-shit unheard of logic. Reminded him website says nothing about a pair so after wasting an hour of my weekend decided to walk out. I now see other low reviews and realize I should have believed them.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Naperville. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0312 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service
by AnwerHu on 05/18/2023I took my AMG GT53 for service, first service for this car. Performed well, no issues. Service personnel were very professional. I already had pre-paid service, so pricing was not an issue. However, I had one question regarding certain… function of this advanced vehicle. They couldn’t help or assist me with it since I had not purchased the vehicle from this dealership. That was disappointing for me. I expected all Mercedes dealerships should be able to assist regarding certain functions regardless where the vehicle was purchased from.Hi, thank you for taking the time to leave us feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Mercedes benz Naperville Service Rating
by GLandry on 05/18/2023Adam at Mercedes Benz Naperville was very helpful - Great experoenceHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
2014 ML350 Mercedes of Naperville can't fix it...
by unknown on 05/06/2023The car was brought to the dealership 5 different times for the same issue. Each time they offered a different fix that didn't correct the problem. The last visit they had their head mechanic work the issue and stated all the fuel… injectors, and plugs needed to be replaced because it was leaking fuel. The MB unique code was there at each visit, but only now paid attention to it. They still didn't replicate the issue and told us they would drive the car until it happened. Manager stated they drove the car 40 miles and nothing happened. This is on the repair invoice but the mileage in/out shows the car was driven 15 miles. Affirms my position people need to buy a tesla.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0312. We hope to hear from you.
Excellent Service Rep Dante
by Lyn Kur on 04/04/2023updated 04/10/2023Dante was Very Kind And Knowledgeable. A pleasant experience!!Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Bob Harpham
by Bob Harpham on 03/25/2023updated 04/04/2023Quick drop off, excellent courtesy vehicle, prompt and expert maintenance.Hi Bob, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Service from Mercedes Benz of Naperville
by skunneth on 03/31/2023The visit was for fixing a recall issue. Right from the initial call for scheduling an appointment to dropping off the vehicle and then picking up, i got a very professional service from each and every person. Keep up the good workHi, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Emergency Battery
by AJ-Chedds on 03/31/2023I made a same-day appointment and Kevin Vosburgh at Naperville Mercedes helped me with my car issues. He and his team were able to identify the problem and resolved it the same day. He was very thorough with the inspection and explained to… me what needed to be done.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
10/10 service!
by ChalisR on 03/26/2023I just switched financing to buying my Mercedes after my 3 year lease ended and Mercedes made that so simple and easy for me! Especially in this economy, they got me the best deal and really helped me out. Will forever be a Mercedes owner!Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Great sales - Elmis Figueroa
by MingFang on 03/12/2023Elmis is our sales for the car buying process at Naperville Mercedes. He is very kind and patient and pays attensions to details. He is also very knowledgeable and professional. After we purchased the car, Elmis spent more than 2 hours… to answer our questions, taught both my wife and myself how to use parking assistant to automatically park the car in different situations, and help setting up the main settings. We highly recommend Elmis if you visit Naperville Mercedes.Hi, thank you for your positive review. We're happy to have been of service to you. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
First Class Service at Mercedes Benz of Naperville
by Matthias on 03/11/2023Easy to schedule, super friendly and knowledge service writer. The entire process was extremely pleasantHi, we are pleased to hear you had such a positive experience with us, Matthias! Feel free to stop by if you ever need any more help.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLE
Mercedes-Benz C-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.
by Chole Yates on 07/22/2025