Gerald Nissan of Naperville
Customer Reviews of Gerald Nissan of Naperville
Review type:
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by Anita on 04/03/2023Maintenance was done timely. Staff is friendly and knowledgeable. Waiting area comfortable.We truly appreciate you taking the time to write about your experience at our service department, Anita. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Service.
by John on 03/30/2023Professional and caring.Hi John and thank you for your kind words. We are very happy to hear that our team was so professional and caring during your visit to our dealership! Thank you again and we look forward to working with you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Reliable and quick.
by San2023 on 03/27/2023Quick and professional. I have been using the service centre at Gerald Nissan Naperville for last 7 years and am very satisfied with it.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Neil Becker, Nbecker@geraldauto.com
Great
by Gustavo on 03/26/2023Chad and Jacob were so much help, they guided us throughout the process and made us feel comfortable with the decisions we were making.We love hearing about customers that have a terrific experience at Gerald Nissan of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Neil Becker, Nbecker@geraldauto.com
Happy
by Hope on 03/20/2023Responsive informativeThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Purchase of leased vehicle
by Karen on 03/12/2023Howard and Lee were both professional and helpful.Karen, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Neil Becker, Nbecker@geraldauto.com
Title
by Eduardo on 03/10/2023Friendly, professionalThank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional and friendly. We look forward to seeing you again whether for routine service or purchase. Thanks again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Very Pleased with Gerald Nissan Service Department
by Mike_K on 03/05/2023It's never fun to have car repair bills but your staff(Brad in particular) explained things thoroughly and handled everything in an expeditious manner. There was some miscommunication on one item we wanted fixed and I noticed it was missed… upon picking up the vehicle(this could have been my fault but regardless things happen). Brad stepped right in and within 20-30 minutes it was completed. We were thoroughly satisfied!Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Neil Becker, Nbecker@geraldauto.com
Service department goes above and beyond!
by James on 03/04/2023Service department goes above and beyond!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Neil Becker, Nbecker@geraldauto.com
10/10 Best Experience Nissan Forever :)
by Alexander_D on 02/28/2023I was treated better than just a customer. The wonderful gentleman Dana that helped me with almost everything was trying to get me the best deal possible not one time did I feel like him or anyone else was trying to look at me like just a… sale. I also want to thank Jake he didn’t have to help me the way he did but he went above and beyond to help me out.Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great service experience
by Thomas on 02/25/2023I was a little early for my oil change and tire rotation, they note the battery had an acid buildup and recommended it be cleaned. Service to my vehicle was done in about an hour and they did a complete check of my vehicle which came back… with no other issues.Thomas, thank you for sharing this great feedback with us. I feel our service department is what makes Gerald Nissan of Naperville special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Neil Becker, Nbecker@geraldauto.com
routine maintenance service
by IP on 02/24/2023The team leader is very friendly and helpful.Thank you for this amazing review! We really appreciate your business. Sincerely, Neil Becker, Nbecker@geraldauto.com
Friendly & Professional Staff
by Syed on 02/23/2023Professional and friendly staff. From reception to management, maintenance to mechanics upto payment counter, each & everyone is respectful, helpful & caring. I haven't seen these standards going down in last 10 years, keep it up.Syed, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Gerald Nissan of Naperville provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Neil Becker, Nbecker@geraldauto.com
Gerald Experience
by James on 02/19/2023Friendly, fast and professional.Hello James! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Customer Service
by Christine on 02/15/2023Saul is always friendly and professional. The service team repaired my tire in a timely manner at a fair price.Thank you for your great review, Christine! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Place
by Josh on 02/13/2023Quick service on a SaturdayWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great service and comfortable waiting area.
by Patrick on 02/13/2023Came in, representative talked about what services would happen and directed me to waiting room with an estimated time and cost. Time was faster quote was ballpark and overall was a fantastic experience.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Neil Becker, Nbecker@geraldauto.com
Agr
by Anita on 02/12/2023Long time customer of Gerald Nissan, always treated with respect and good service.Hi Anita, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Neil Becker, Nbecker@geraldauto.com
Gerald Experience
by James on 02/09/2023Friendly, professional service that keeps me informed about my vehicle.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Neil Becker, Nbecker@geraldauto.com
Gerald Nissan in Naperville a must go to.
by Sean on 02/03/2023The staff is the number one reason we keep coming back to Gerald Nissan. Friendly,knowlegeable, hassle free attitudes. From the time you walk in until the time you leave you will be met with smiling faces and a family friendly environment.… Make sure to ask for vinnode or john they will definitely take good care of you. And the finance guy Lee is great! in and out fast, will also go out of his way to make sure your happy and satisfied.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Neil Becker, Nbecker@geraldauto.com
Excellent service
by Hanan on 01/29/2023The sales agent and sales manager were very very helpful and very very polite and got us in and out quickly with no hassles. Also Vinad was the best and always is.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Nissan Rogue
Thank you for your wonderful review, Bill! We’re glad to hear that you found us at Gerald Nissan of Naperville easy to work with and enjoyed your experience with our team. We appreciate your feedback and look forward to assisting you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
by Gerald Nissan of Naperville on 07/28/2025