Gerald Nissan of Naperville
Customer Reviews of Gerald Nissan of Naperville
Review type:
Titan
by Mark on 01/12/2023Nice people. Good service.Thank you so much for taking the time to share your feedback with us, Titan! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Neil Becker, Nbecker@geraldauto.com
No Title
by Alondra on 01/08/2023The friendly and really helpful employeesThank you for leaving us this great review! We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Katherine
by Katherine on 01/06/2023Very thorough job. Very efficient.We cannot thank you enough for this glowing review of our service center, Katherine! We know how valuable your time is and we aim to provide thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service was for 2 factory recalls.
by George on 01/01/2023The staff and service was great. They provided me with a loaner saving me the expense of a rental car. The service was completed same day. Thanks guys, see you next time!George, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great First Time Nissan Car Buyer Experience
by Robin on 01/01/2023Great experience at Nissan. It's my first time owning a Nissan. The sales team greeted us at the door and we were matched up with Manny who took care of us. We also met the internet manager Dana. Lee the business manager was great,… treated us like we were part of the family. The team we worked with was awesome! Best experience ive had buying a car. We were in and out in unser 3 hours including a test drove abd walk through of the vehicle. Everyone answered all my questions and I walked out with a beautiful 2023 Nissan Rogue Platinum AWD vehicle. Thank you!Congratulations on your new 2023 Nissan Rogue Platinum AWD, Robin! It is wonderful to hear that our team was able to provide you with a great sales experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Neil Becker, Nbecker@geraldauto.com
Always great
by Veronica on 12/31/2022Quick. Fast and I always bring my car to be serviced at Gerald.Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Neil Becker, Nbecker@geraldauto.com
Great service
by Lauren on 12/30/2022Since I was waiting for my car, I really liked the cleanliness of the waiting room. Saul is very nice and has a professional attitude as well as the rest of the staff. Issues were handled quickly.Lauren, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Nissan of Naperville team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Nissan Altima
by Frances on 12/29/2022people were very nice and answered all the questions I had, they also made sure they communicated with me about everything that was being done to my car.Frances, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Dealership!
by Abi on 12/28/2022updated 01/03/2023Clean dealership and good salesman. Smooth sales process. Couldn’t find the specific car I was looking but got another car that was in stock.Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Neil Becker, Nbecker@geraldauto.com
Customer Service Experience
by Monsuru on 12/28/2022Customer Service provided us with updates while they are working on the vehicleMonsuru, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Nissan of Naperville for your vehicle needs. Sincerely, Neil Becker, Nbecker@geraldauto.com
Review
by Julien on 12/28/2022Staff was courteous and helpful.Julien, we appreciate your kind words about our service team. Thank you for choosing Gerald Nissan of Naperville for your vehicle needs. Sincerely, Neil Becker, Nbecker@geraldauto.com
Happy customer :)
by Jessica on 12/27/2022I appreciate our sales man Edgar for helping my husband and I get our new truck! He worked with us and did everything possible to get us a rate we were happy with!Thank you so much for taking the time to let us know how happy you are with your sales experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Recent service
by Peter on 12/26/2022Brad was very helpful: an unused coupon from a previous visit was honoredThanks for your outstanding review, Peter! I'm very happy to hear that Brad was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Neil Becker, Nbecker@geraldauto.com
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by Judy on 12/22/2022the service was friendly and very efficient. I was in and out in less than an hour.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Neil Becker, Nbecker@geraldauto.com
Simply the Best
by Rick on 12/22/2022Great service from Carlos. I'm a repeat customer to Gerald Nissan and bought 7 vehicles over the years. From sales to service, they're the best!!Rick, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Nissan of Naperville team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Awesome
by Brenda on 12/18/2022Accommodated to my wants and very easygoingHi Brenda and thanks for your kind words! We appreciate our team here at Gerald Nissan of Naperville and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Gerald Nissan Service Experience
by Armando on 12/16/2022Quick and through service delivered in a professional manner.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Neil Becker, Nbecker@geraldauto.com
Gerald Nissan cares!
by Reginald on 12/15/2022I liked the fact that the associates wouldn't let me leave until the car I desired was sold within the terms I said I wanted. They made it work.Thanks for the wonderful review of your recent visit to our dealership, Reginald. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Neil Becker, Nbecker@geraldauto.com
Service
by Marian on 12/10/2022quick check inWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service
by Alan on 12/10/2022I brought my vehicle in for an oil change and tire rotation. They got me in and out and reviewed the inspection report with me.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Neil Becker, Nbecker@geraldauto.com
Easy car buying process!
by Alexa on 12/04/2022I worked with Manny and Lee who made everything go smoothly. They answered all my questions and were pleasant to work with.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Neil Becker, Nbecker@geraldauto.com
Nissan Pathfinder
Thank you for your wonderful review, Bill! We’re glad to hear that you found us at Gerald Nissan of Naperville easy to work with and enjoyed your experience with our team. We appreciate your feedback and look forward to assisting you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
by Gerald Nissan of Naperville on 07/28/2025