Gerald Nissan of Naperville
Customer Reviews of Gerald Nissan of Naperville
Review type:
Oil service tire rotation brake fluid replace
by Jonathon on 02/28/2025updated 03/10/2025Fast service helpful service techsThank you for your wonderful review! We're thrilled to hear that you experienced fast and helpful service at Gerald Nissan of Naperville. Our team is dedicated to providing the best service possible, and we appreciate your feedback. We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Honest and precise service at Gerald Nissan.
by Martin on 02/28/2025updated 03/10/2025Flexibility on scheduling, professional and knowledgeable staff. Excellent at communication.Thank you for the wonderful review! We're thrilled to hear that you found our team at Gerald Nissan of Naperville to be professional, knowledgeable, and great at communication. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Another Excellent Experience
by Lawrence on 03/08/2025Great communication during the visit. Never have had to go back to redo anything.Thank you, Lawrence! We appreciate your positive feedback about the communication during your visit to Gerald Nissan of Naperville. It's wonderful to hear that everything went smoothly and that you didn't have to return for any rework. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
90,000 mile maintenance on my 2018 Nissan Rogue
by William on 03/07/2025It was quick, personable, and efficient. Plus, the technician worked to find me the best possible deal.Thank you, William, for your wonderful review! We're thrilled to hear that you had a quick and personable experience with us at Gerald Nissan of Naperville. Our team always strives to provide the best possible deals for our customers. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
I don't know what "Review Title" means.
by Denise on 02/27/2025updated 03/06/2025Frankie Carmona, the product specialist, was very helpful. professional and knowledgeable. He was also extremely likeable. We hope he continues in a successful career.Thank you, Denise, for your wonderful review! We’re thrilled to hear that Frankie provided you with such excellent service at Gerald Nissan of Naperville. His professionalism and knowledge truly make a difference, and we appreciate your kind words about him. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Fixed the flaps on my Morano
by Chandra on 02/21/2025updated 02/28/2025Kindness and the customer service and the snaksThank you for your kind words, Chandra! We truly appreciate your positive feedback about the kindness and customer service at Gerald Nissan of Naperville. We're glad you enjoyed our snacks as well! We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
A DIAMOND IN THE ROUGH
by PKADZ on 02/22/2025UZI and JACOB!! How I was treated like I have NEVER been treated at a car dealership by these 2 gentlemen!! I wish I could call my feedback in to a human on the phone because I could go on and on and on about Monday, February 17, 2025!!!!… Jason, the new manager, was also instrumental in my deal. The spotlight has to be on Uzair(Uzi) Gill because HE IS RESPONSIBLE FOR TREATING ME LIKE NO ONE WAS MORE IMPORTANT, CARED ABOUT, and VALUED! He was kind, attentive, persistent in a very respectful way the entire time on the phone, through text, and in-person. He never stopped caring and "doing" for me to ensure my happiness and satisfaction. You see, I have not been happy since I did the deal 13 months ago. Uzi knew this and wanted to make it right. He never gave up on me. He gave me my space and time. He is a gem who saved my future business, which I had decided would not happen going forward. Now, as long as Uzi is around, I will continue as a Gerald Nissan customer! JACOB is also a gem, so kind, helpful and respectful as well. He sincerely wanted me to get a fair deal that would make me happy. He explained everything to me, whatever I needed he provided. Another gem in your dealership who makes me want to come back in the future. You see? I can go on and on, but I should stop now and put out a review on Google to let the public know where they need to go to feel special, valued and cared for when purchasing or leasing their next car!! I also want to mention the lovely and helpful Lady who helped me with tea and snacks! She was loading up and could not have been more kind and sweet to me. I wish I had her name, just a wonderful person. She needs to be spotlighted too.Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us at Gerald Nissan of Naperville. It’s great to hear how Uzair (Uzi) and Jacob went above and beyond to ensure you felt valued and cared for during your visit. Our team is dedicated to providing exceptional service, and it’s rewarding to know that you felt that during your time here. We’re glad that the support from Jason, Uzi, Jacob, and our helpful staff made a positive impact on your experience. Thank you for your kind words—your satisfaction means the world to us! We’re looking forward to seeing you again in the future. Don't hesitate to reach out if you need anything else! Sincerely, Neil Becker, Nbecker@geraldauto.com
Oil change
by Dean on 02/15/2025updated 02/21/2025Quick serviceThank you for your feedback! I appreciate you choosing Gerald Nissan of Naperville and I am glad to hear that you received quick service. If there’s anything else you’d like to share or if you have any additional questions, feel free to reach out. I look forward to assisting you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Shenouda
by Liliana on 02/12/2025updated 02/19/2025Attentive, professional and keeping your word with time to conclude service. Driver side speaker is missing ‘Bose' name. It's correctly installed on passenger side. Service advisor Brad committed to calling back after consultation with… warranty mgr.Thank you, Liliana, for your feedback regarding your recent experience at Gerald Nissan of Naperville. We appreciate your kind words about our attentive and professional service. I understand your concern about the missing 'Bose' name on the driver-side speaker, and I will ensure that our service team follows up with you after consulting with our warranty manager. If you have any further questions or concerns, please feel free to reach out to us. We look forward to resolving this for you! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Service!
by JoeP on 02/12/2025Service appointment was easy to obtain. On day of service, everything was timely and was as promised. Service rep was personable and extremely helpful and knowledgeable.Thank you for your wonderful review! We're thrilled to hear that you found your service appointment at Gerald Nissan of Naperville easy to obtain and that everything went smoothly on the day of service. Our team works hard to provide knowledgeable and personable service, and we appreciate your kind words. We look forward to seeing you again for your next appointment! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service Dept.
by Pam on 02/01/2025updated 02/07/2025Everyone was polite and took their time to explain things to me.Thank you, Pam, for your kind words! We at Gerald Nissan of Naperville appreciate your feedback and are glad to hear that our team took the time to assist you. Your satisfaction is important to us, and we look forward to helping you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Easy Fix
by LT on 02/06/2025The problem was identified and fixed within a timely manner.Thank you for your feedback! We're pleased to hear that the issue you experienced was identified and resolved promptly. At Gerald Nissan of Naperville, we strive to deliver efficient service and appreciate your acknowledgment. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
review of recent car maintenance
by Janis on 01/30/2025updated 02/06/2025Check up and maintenance was done quicklyThank you, Janis, for your positive review! We're glad to hear that your check-up and maintenance at Gerald Nissan of Naperville was done quickly. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Happy customer
by Gayle on 01/31/2025Great customer service. Brad was knowledgable.Thank you for your kind words! We appreciate you taking the time to share your experience at Gerald Nissan of Naperville. It's wonderful to hear that Brad was able to assist you with his knowledge and provide you with great customer service. We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service apt was flawless
by Patricia on 01/29/2025Very professional, service director came out and greeted us and work was done to our satisfaction. Car was washed and it was cleaned very well. Service area was nice and bright, clean and warm insideThank you so much for your kind words, Patricia! We’re thrilled to hear that you had a positive experience at Gerald Nissan of Naperville. It's great to know that our service director was able to greet you and that the work was completed to your satisfaction. We take pride in keeping our service area clean and welcoming. We hope to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service dated 1/20/2025
by Rumi on 01/22/2025updated 01/28/2025Quick in & outThank you for your review! We're glad to hear that your experience at Gerald Nissan of Naperville was quick and efficient. We strive to provide excellent service to all our customers. We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Gerald Nissan Naperville Review
by Jonathon on 01/11/2025updated 01/21/2025Brad from Service was great. Very courteous and most importantly upfront and honest.Thank you so much for your kind words! I'm thrilled to hear about your positive experience with our service team at Gerald Nissan of Naperville. Brad truly appreciates your recognition of his courteous and honest approach. I look forward to seeing you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Oil change
by Robert on 01/19/2025Done within a hourThank you so much for the great review, Robert! We're thrilled to hear that your experience at Gerald Nissan of Naperville was efficient and met your expectations. We look forward to seeing you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
oil change
by Neriosang on 01/07/2025updated 01/14/2025quick serviceThank you for your positive feedback! We’re glad to hear that you experienced quick service at Gerald Nissan of Naperville. We strive to provide efficient and excellent service to all our customers. We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Leased an amazing 2024 Nissan Rogue SV
by Kimberly on 12/31/2024updated 01/06/2025Cynthia was amazing to work with. She made me feel so comfortable and listened to every worry I had. I just loved working with her. I would send any of my friends to her!Thank you, Kimberly! We truly appreciate your kind words about your experience with our team at Gerald Nissan of Naperville. It's wonderful to hear how comfortable Cynthia made you feel and that she addressed all your concerns. We look forward to welcoming you and your friends in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Gerald Nissan
by Susan on 12/30/2024updated 01/06/2025Fast service, clean waiting roomThank you for your 5-star review! We’re glad to hear you enjoyed our fast service and clean waiting room at Gerald Nissan of Naperville. We strive to provide a comfortable environment for all our customers. We look forward to serving you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Nissan Pathfinder
Thank you for your wonderful review, Bill! We’re glad to hear that you found us at Gerald Nissan of Naperville easy to work with and enjoyed your experience with our team. We appreciate your feedback and look forward to assisting you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
by Gerald Nissan of Naperville on 07/28/2025