Gerald Kia of Naperville
Customer Reviews of Gerald Kia of Naperville
Review type:
10/10 service
Great Service
by Julie on 03/20/2025the professionalism of the staff and the quick service the great waiting areaThank you for your fantastic review! We're thrilled to hear that you appreciated the professionalism of our staff and the quick service at Gerald Kia of Naperville. We strive to provide a comfortable waiting area for our customers. We look forward to welcoming you back next time! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service Repair
by Anthony on 03/09/2025updated 03/17/2025Always friendly and professional. Fast service yet they take enough of time to identify your problem and any additional concernsThank you, Anthony! We truly appreciate your kind words about the friendly and professional service at Gerald Kia of Naperville. We're glad to hear that our team was able to promptly address your concerns while providing thorough assistance. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Go8d service
by Cecilia on 03/08/2025updated 03/17/2025It was quick and efficientThank you for your positive review! We're glad to hear that you found our service at Gerald Kia of Naperville quick and efficient. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Quick Service This Time
by Stephen on 03/17/2025I was having issues with my vehicle stalling and losing power. Service rep Mr Park was very helpful in getting my vehicle looked at right away.Thank you for your review, Stephen! We're glad to hear that Mr. Park was able to assist you promptly with your vehicle issues. At Gerald Kia of Naperville, we strive to provide excellent service to all our customers. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great
by Vanessa on 03/15/2025It's always a pleasant time, even though I'm waiting on my car. It's comfortable and familiar. The people are very friendly and make sure you are taken care of.Thank you, Vanessa! We appreciate your wonderful feedback about your experiences at Gerald Kia of Naperville. It’s great to hear that you find our atmosphere comfortable and our team welcoming. We look forward to serving you again during your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Purchasing Experience
by Marlo on 03/03/2025updated 03/11/2025The friendliness of the sales team, finance team and the overall ease and process.Thank you for your wonderful review, Marlo! We at Gerald Kia of Naperville are thrilled to hear that you had a positive experience with our friendly sales and finance teams. We're glad the process was easy for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Margaret Lauber 3/1/25 oil change appointment
by Margaret on 03/03/2025updated 03/11/2025Very efficient from start to finish. I like seeing the status on the whole vehicle in general along with the oil change.Thank you for your wonderful feedback, Margaret! I'm delighted to hear you found our service efficient and appreciated the status updates on your vehicle at Gerald Kia of Naperville. We strive to keep our customers informed and satisfied. We look forward to seeing you again for your next service! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Excellent service, great lounge area with coffee and food
by Norman on 03/11/2025Good people, nice lounge area with coffee and foodThank you for your kind words, Norman! We're thrilled to hear that you enjoyed our lounge area and found our team to be good people. At Gerald Kia of Naperville, we strive to create a welcoming experience for all our customers. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Mfg recall on my Kia Telluride.
by Wayne on 03/05/2025Mike was friendly and professional. He explained exactly what the recall involved and assured me it would not be a problem in the future.Thank you for your positive review! We're glad to hear that you had a great experience with our team at Gerald Kia of Naperville. We appreciate your recognition of our professionalism and commitment to transparency, especially regarding your recall. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service visit for oil change
by Nancy on 03/03/2025Work done at a good pace, car washed, all was explained to me- very professionalThank you, Nancy! We appreciate your feedback and are thrilled to hear that you had a positive experience with us at Gerald Kia of Naperville. It's great to know that the service was handled professionally and that everything was explained to you. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Exceptional Customer Service!
by Jose on 02/19/2025updated 02/28/2025Exceptional, fast and courteous service. Provided transportation from and to Gerald!Thank you so much for your fantastic review, Jose! We're thrilled to hear that you experienced exceptional, fast, and courteous service at Gerald Kia of Naperville. We're always happy to provide transportation to make your visit more convenient. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
service department
by Elizabeth on 02/17/2025updated 02/25/2025fast courteous serviceThank you for your wonderful feedback, Elizabeth! We're thrilled to hear you experienced fast and courteous service at Gerald Kia of Naperville. We appreciate your support and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald>mcgrath
by Justin on 02/23/2025You fixed my car that wasn't heating in the cabin and took very long to warm up the engine if at all. We brought it to McGrath kia st charles twice for this issue and they told me to contact kia complaints. New thermostat, go figure.Thank you for sharing your experience with us, Justin! We appreciate your feedback and understand your concerns regarding the heating issue. At Gerald Kia of Naperville, we strive to resolve such matters efficiently, and we're glad to hear that we could assist you with your vehicle. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service
by Nickolas on 02/15/2025updated 02/21/2025Car was finished as promised and nice facilitiesThank you for your kind words! I'm delighted to hear that your car was finished as promised and that you enjoyed our facilities. At Gerald Kia of Naperville, I strive to provide excellent service and a comfortable environment for our customers. I look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Awesome Service
by Tara on 02/21/2025I was able to get a next day appointment which was great cause my low tire pressure light came on. I was at the dealership for the exact amount of time estimated. My service guy was great too. Great personality.Thank you, Tara, for your wonderful review! We're thrilled to hear that you were able to get a next-day appointment and that your service experience met your expectations. It's great to know that our team provided a positive and efficient experience for you. We look forward to seeing you again at Gerald Kia of Naperville! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I highly recommend Atif Syed (Service Advisor) for exceptional service.
by Sami Khan on 02/20/2025I recently visited Gerald Kia of Naperville IL and was assisted by Atif Syed. He was incredibly knowledgeable and took the time to explain all the necessary repair in detail. His honesty and professionalism made me feel confident in the… service I was receiving. The entire process was smooth and efficient. I highly recommend Atif Syed for exceptional service!Thank you for your wonderful review, Sami! We’re thrilled to hear about your positive experience with Atif Syed at Gerald Kia of Naperville. It's great to know that his knowledge and professionalism made a lasting impression on you. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Purchased a K4
by Xaver on 02/11/2025updated 02/18/2025Easy process to purchase a carThank you for your feedback, Xaver! We're glad to hear that you found the car purchasing process at Gerald Kia of Naperville easy. We strive to make every customer's experience as smooth as possible. We hope to assist you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
All good.
by Robert on 02/14/2025Car done on time. Ride to office.Thank you for your review! We're glad to hear that your car was completed on time and that we could provide a ride to the office. Your satisfaction is important to us at Gerald Kia of Naperville. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia of Naperville
by Trevor on 02/06/2025updated 02/14/2025Communicated well. Took care of us quickly with an issue we had with the car, and went further to see if the issue was under warranty.Thank you, Trevor! We appreciate your positive feedback regarding your experience with Gerald Kia of Naperville. We're glad to hear that our team took care of your car issue promptly and ensured to check the warranty for you. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Fast and professional
by Ken on 02/12/2025They keep easily referenced records of past services and can quickly look up service records and schedule needed preventative measures. I quickly made an appointment, they were ready for me, I was quickly taken home and when the work was… completed later in the day, I was picked-up. Fast and professional.Thank you, Gerald, for your fantastic review! We truly appreciate your kind words about our efficient service and ability to maintain detailed records at Gerald Kia of Naperville. It’s great to hear that your appointment experience was smooth and professional. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Always excellent service
by Joel on 02/04/2025updated 02/11/2025Helpfulness of service advisorThank you for your feedback, Joel! We truly appreciate your thoughts on the helpfulness of our service advisor at Gerald Kia of Naperville. Your experience is important to us, and we're delighted to know that our team has made a positive impact. We look forward to serving you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your kind feedback, Chris! It's great to hear that Bryant was able to assist you during your buying process. Your recommendation means a lot to us at Gerald Kia of Naperville. We look forward to seeing you again. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
by Gerald Kia of Naperville on 07/30/2025