Customer Reviews of Bill Jacobs Volkswagen
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2 service reviews
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No loaner, no text or email back
by Not going to bj vw again on 02/14/2025Used to be great, took my car in every 5,000 miles for an oil change, loaner, no problem, even if they had to get one from enterprise. Called, made an appointment, showed up and they opened one door, not the door I was in front of. The… one car went in and didn't open the door I was in front of. And yes more than a few employees knew I was there. This was my first clue something was wrong. Backed up, went in the other door, they were happy to take my keys and tried to get me to leave. I said not without the loaner. I was told you should've requested one when you made the appointment online. And BS BS BS I CALLED and made the appointment, requested a loaner, was told no problem. They texted me and I texted them back asking for a small loaner, I don't need a huge suv. They texted me back saying no problem. So I said no. Took my key and left. They texted me about service and I replied with what happened, no response. They keep texting me and email me, but after the experience I had, and no response they want me to go back to them??????? They used to be awesome, I have a feeling hawk bought them.Worse parts manager and service dept
by Frozen Rox on 11/26/2024Ordered tires during the buy 3 get 1 free sale, was told that they would honor the sale. I never received a call saying the tires were in. Finally followed up and scheduled, came in and was told no, that thebsale was over Oct 31 and they… would not honor the sale price.
The following reviews are more than two years old. They are not included in the overall rating.
3 service reviews
I love my Bill Jacobs dealership!
by firebug2 on 02/07/2017They take excellent care of me and my 2008 Bug!Good service
by Marcela73 on 12/17/2014I bought my GTI at this location I am very happy with the service I worked with Ricardo Echeverria he explain an provide to me a lot information. I had been service my car in here since I bought it I have had nothing but good experiences.… They do an excellent job at explaining what they are doing or what needs to be done. Its A+ serviceCoffee was nice...
by the1lion on 02/17/2014updated 08/03/2025This dealership has a decent service area. I've been there a few times. It was better than the VW closer to my house, but now the VW by my house has updated their facility so I haven't been back here for a long time.
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Jetta
Volkswagen ID.4
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About our dealership
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.
We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.
"The CARS bring you in. The EXPERIENCE brings you back."
What sets us apart
Driver Gear Accessories Boutique
Starbucks Coffee Bar
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
- Television
Languages Spoken (1)
- Spanish