Customer Reviews of Napleton's River Oaks Chrysler Dodge Jeep Ram
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Excellent Experience
by Alecia89 on 07/27/2016My experience, especially as a first time buyer, was GREAT! Cody was very helpful and professional! I would highly recommend everyone to Cody and your dealership!Great service very professional
by Skyywebb_123 on 06/30/2016updated 07/08/2016The sales rep was very professional, straight to it with no games and my visit was fast with success. Even got the exact car I came their to buy.Car buying, past experience with the service department.
by Tequilla_H on 06/07/2016updated 06/22/2016My experience at napletons was great, thanks in part to my salesman Roberto. He made my husband and I car shopping very easy, the best I've had thus far. He was very knowledgeable about the car I selected.Thank you so much for taking the time to leave this wonderful review. Roberto is truly an exceptional employee and we appreciate him for giving you a great experience. If there is anything more that we can do please come back and see us again. Take care! Best regards, Napleton's River Oaks Chrysler Jeep Dodge Team
Great experience, highly recommend!
by Aggiezr on 05/24/2016updated 06/06/2016Exceptional customer service! A+++ Mo and Cody provided excellent customer service, they were very patient and helpful. They answered several questions about the car, the paperwork, price options etc.. Mo made sure we undertood the… transaction and was very patient and thorough from the very beginning to the handing off of the car. I can't believe how great the service was, I would recommend this place to everyone, this is NOT your "typical pushy salesmen" you feel like you are family there. I can't say enough good things about this place, excellent overall experience. This is our 2nd purchase here and we will be returning in the future.2016 Dodge Durango
by TheScacciaFami on 05/14/2016I love my new vehicle! Ken Walter is the best sales person to deal with. It was easy and painless. Great staff. Everyone was friendly. What a great experience! Thanks Napleton.Must give credit where credit is
by Msharvey1205 on 04/05/2016updated 04/20/2016My sales manager, Carlton King, showed excellent salesmanship while showing me the vehicles as well as while we test drove them. He was very compassionate in and understood my situation and worked well to get me into a vehicle to fit my… needs and my budget. The other salesman, Mr. Art Stewart got me off to a great start as well. Although I desired lower payments, Art explained to me, extremely efficiently, as to how my circumstances would not allow that. He worked with me for hours so I definitely believe that he did the best he could. This is my second experience working with this dealership and I must say I will recommend everyone here!review for purchase
by billchristie4 on 03/31/2016updated 04/07/2016the treatment I have received at Napleton's in river oaks has been wonderful ken walters, mo I can not say enough they are special people that can make a difference I thank u for themNew car purchase
by Luisserrano23 on 03/24/2016updated 04/04/2016my experience at Napleton was great. clemente zermeno was very friendly and informative. I learned many things about the vehicle I did not know. I would recommend this place to everyone. I love my new dodge dart!my purchase at napleton river oaks
by mallela on 03/31/2016my purchase at napleton was very excited. At this dealer I found very helpful and friendly workers who help me with my trade in. They also explained clearly my financing. I'm very happy tonight with my new purchase thank you Napleton… Dodge river oks Roberto Cortez and MO MUhsenWhat an awesome experience!!!!
by Brandy715 on 03/16/2016updated 03/29/2016Where do I begin.... Napleton is like a second family to me. Before 2014 I had never owned a newer vehicle. But thanks to Mo Muhsen, Patrick Hogan and Ruberto Curtez I am the proud brand new owner of a 2016 Chrysler 200. I am so happy thay… answered all of my questions which made me feel so much more comfortable with my purchase. I love love love Napleton Dodge and will be sending family and friends right over.Great Experience!!
by ettacompass on 03/24/2016My experience was the process was easy and fast. My salesperson Edward was great. Explaining everything along the way. No rush or push to buy.10 Stars!!
by Zanee823 on 03/18/2016My Family has been coming to Napleton's River oaks for years. The Staff is very helpful. They make car shopping very easyand quick. They made my first experience with buying a new car so easy and exciting . I will definitely recommend them… to family and friends.My excellent buying experience!!!
by Mari_Kelis2 on 03/15/2016I liked how my salesman John Buchanan did whatever possible to get me the van that I wanted. I liked how everyone was very nice and considerate. I liked how They kept me informed on everything during my buying process.Great Job
by Lucy117 on 02/24/2016updated 03/08/2016Sam & Mo gave me great Customer.er Service. When I felt uncomfortable with Mary in Finance Mo stepped in and corrected the situation and made my monthly payment plans reasonable and affordableGreat Experience
by TracyB85 on 02/17/2016updated 03/03/2016The Napleton Group is amazing. Nemo and Art were nothing but helpful, and thanks to them my Fiance and I were able to get the vehicle we wanted.Buying Jeeps never felt so good
by jtorno1 on 02/13/2016updated 02/26/2016I worked with Mike and Art. Both went above and beyond in terms of flexibility, transparency, and assistance. I wouldn't hesitate sending friends or family this way for a Jeep.Great Job
by Lefty117 on 02/24/2016Sam & Mo gave me great Customer.er Service. When I felt uncomfortable with Mary in Finance Mo stepped in and corrected the situation and made my monthly payment plans reasonable and affordableImpressive
by Kschir00 on 02/20/2016I am a first time car buyer and have been to numerous dealerships. And, I must say, Rogelio was the most helpful and most knowledgeable salesman i have spoken with this past week! I will be telling everyone i know about my experience and be… referring them specifically to Mr. Barrera. :)Recent purchase
by aberumen30 on 02/13/2016I came in day 1 to look, not purchase a vehicle and gave my sales rep Sergio Esquivia that clear from the start. He did not push me to buy that day, but rather let me talk things over with my parents in choosing the best offer. I originally… wanted the Jeep Wrangler Unlimited, but Sergio and his manager Art said for a better deal, he asked if I was interested in looking at a Jeep Cherokee. I was open minded and took a look, test drove it. I was very pleased at what the Jeep Cherokee had and it was the color that I wanted. I didn't want to settle for something I didn't like or want. So I made it specific of what I was looking for inside and out. And Sergio helped me with it. I made my purchase 2 days later. Now I'm driving a brand new 2016 Jeep Cherokee Latitude 4x4 and I couldn't be happier! Sergio and Art were very helpful and if I ever needed another vehicle, I'd definitely come see them again!!Great Sales Staff
by glen_polk on 02/08/2016I came to the dealer late afternoon on Saturday , test drove my charger , agreed on numbers and took my car within very reasonable time great deal great service thanks Sammy4 in 5
by MargaritaEl on 02/07/2016This is the 4th car we've purchased in 5 years from Napleton River Oaks! We keep coming back because of the service and consistency in delivering on promises. Art, Isaac, Clemente, Tom, Aric, Mo and everyone else are just Awesome. We have… so many names listed because everyone plays a role in the customer experience!
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About our dealership
Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in.
What sets us apart
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Great Customer Service
Large Vehicle Inventory
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Alecia, it was a pleasure to read about your first buying experience working with Cody. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Napleton's River Oaks Chrysler Jeep Dodge Team
by dealerreply on 08/01/2016