The Chevrolet Exchange
Customer Reviews of The Chevrolet Exchange
Review type:
Sam Amponsah
by Samuel! on 04/19/2025Everything was fine but the bill was kind of confusing: so many numbers. The mileage on the paperwork for the GMC Savana van was not accurate they wrote 300,000 instead of 75,000 miles I took paperwork back to them, but they said the… correct mileage was in their records. I took the 2002 GMC Savana for oil change, but I wanted some information on if any other service was needed like axle fluid etc. but I didn't get any such news and was not advised of future needs. I don't know if they are familiar with the service needs of the 2002 GMC van. The 2023 Equinox service was ok. I took the Equinox to the dealer for service when the mileage reached 30,000, they told me only oil change was needed. I took the car back at 33800 miles and they said some services were needed at 30000 miles and that those needed to be done now. Why didn't they do the 30000-mile service when I took it to them at that mileage?Service was very accommodating and friendly
by Andrew S on 12/21/2022Had a small list of nuisance things but the big one was the sunroof leaking. The stuff Chevy had control over they knocked out real quick. Sunroof was a contractor and took them a couple tries to find the leak but even after a follow up… visit Chevy found me a loaner car so I can still drive my family of 5 around.Andrew, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Chevy Exchange
by Colorado on 11/17/2022Great service,quickly done at a fair price.Colorado, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at The Chevrolet Exchange provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Owner
by Topolino on 05/29/2022My 2015 Chevy Sonic needed a new gear shift handle I could not get the car on reverse or park. The parts dept ordered a new shift piece which some time to arrive) and it was installed Great job !Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Always happy with sales and service
by C DeRose on 03/05/2021Chevy Exchange Lake Bluff has been the only place we take our cars for many years. Sales and service staff are always very friendly, helpful and honest.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Service Visit
by Chuck G on 04/29/2020As always, I’m happy with the Chevy Exchange’s Service Department. The service writers, and mechanics are courteous and professional.Chuck, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Great service
by Great dealership on 11/26/2019updated 12/06/2019I'll never take my car to another dealer I always get a friendly service Tech I was get my card taking care of the way I want it in a time frame I want they have the best service department I've ever dealt with and I'm 65 years oldWe really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Equinox Service
by Equinox Service on 11/01/2019The service on our Equinox was great. Everyone was on time, friendly and knowledgeable. The service was spot on. I highly recommend the Chevy Exchange.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left The Chevrolet Exchange satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Excellent service
by ChuckGG on 03/09/2019i have no complaints about the Exchange's Service Department. The service writers are friendly and explain what work needs to be done. And just like the waiting area, the Service Department is spotless.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.
Great Service!
by Newcar123 on 10/13/2018It was a great experience. They were super efficient and my car was serviced. I was in and out. I expressed I had a child I needed to get down for a nap and they said they would do their best and they did. Will be going back there!Thanks for the great review! Please stop by again if there is anything else we can help with. Rafat Alamawi | General Manager | rafat@chevyexchange.com
Happy again
by Ushi_the_cat on 09/28/2018They did some minor warranty work. They weren't sure they will finish in a day so they gave me a loaner. When I got the car back it was fully charged (I brought it in 1/3 charged), and washed. Way to go, Chevy.It is so great to hear that you were able to leave our dealership with such a positive experience. Please don't hesitate to reach out if there is ever anything else we can do. Rafat Alamawi | General Manager | rafat@chevyexchange.com
No different from a luxury car dealership
by vitaskrutas on 09/03/2016I brought my car to Chevrolet Exchange for the first service and my experience exceeded my expectations! Having owned a few luxury cars in the future from Lexus, BMW, Audi, I did not expect a similar service experience from Chevy, but I was… pleasantly surprised. My service advisor, Rick, addressed all my concerns, was very knowledgeable about the car, provided me with a loaner car, and delivered the car back as on time, exactly as promised. He was super professional, friendly, and courteous. What else can you ask for? Strongly recommended!New tires from a great dealership; where the rubber meets the road!
by carlitosm on 02/26/2016The service staff, especially Dan H, are top notch. Wonderful service with not only a smile but true concern for the customer. I love this place.Top-notch service and people
by cturck0 on 02/09/2016Top-notch guys from customer-service and knowledge standpoints. A real pleasure to interact with them!Super Staff and Superlative Service
by CarlitosM on 12/28/2015Dan H in service is the creme de la creme. The Chevrolet Exchange organization is terrific, wonderful facilities, top notch personnel and outstanding service.
Chevrolet Trax
Chevrolet Silverado 1500
Thank you for sharing your feedback, Samuel. I appreciate your detailed experience regarding the service of both your 2002 GMC Savana and the 2023 Equinox at The Chevrolet Exchange. It's important to us that you receive clear information and thorough service, especially when it comes to your vehicle's maintenance needs. I understand the confusion with the mileage discrepancy, as well as the need for clearer communication regarding future service requirements. Your insights are valuable in helping us improve our procedures. If you'd like to discuss this matter further, please feel free to reach out to me directly. Thank you again for your feedback, and we look forward to assisting you further. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
by The Chevrolet Exchange on 04/21/2025