The Chevrolet Exchange
Customer Reviews of The Chevrolet Exchange
Review type:
New Car from Best Chevy Dealer EVER!9
by Hope Limbos on 04/30/2025I have dealt with several car dealerships on the North Shore over the years. My ex husband was a mechanic at a dealership in Highland Park for decades. After all my experiences, Chevy Exchange is the ONLY dealership that I have encountered… that works with a client and actually makes you feel like they care about you. It is because of the OUTSTANDING service, that I have purchased several cars from them. I can’t say enough good things about Chevy Exchange! My latest purchase of my brand new 2025 Chevy Trax was as usual a very good experience. From the salesman, Fuad, to the manager(s), to the service department… Each team member made me feel like they genuinely care about me and that I matter.It’s been a pleasure doing business with you!
I love my beautiful Red Mist Metallic 2L Corvette
by ALR3737 on 04/04/2025I traded in my previous car and I was able to get a good price on it which allowed me to pay exactly what I wanted to pay for my new car. The whole process was easy and as fast as possible given that buying a car always takes a bit of time.… I love my brand new Red Mist Metallic 2L Corvette. It's a dream car. I never would have thought I'd actually own one. I am 100 percent happy with the experience of buying it and, most importantly, with the car.Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience trading in your previous car and securing your dream Red Mist Metallic 2L Corvette at The Chevrolet Exchange. It's fantastic to know that you're so happy with both the buying process and your new vehicle. We hope you enjoy every drive in your stunning Corvette and look forward to welcoming you back in the future! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
2023 Tahoe Purchase@ Chevy Exchange
by Nick……. on 05/04/2023Rafat was great from the first phone call. I ordered a new Tahoe and he helped me the whole way. Kept me informed on what was going on and when it would be here. Moody was great showing me everything on the vehicle when it got there. They… made the whole experience comfortable and no stress. Lance walked us through the dealership and explained the accessories. This whole Chevy team makes you feel like you’re part of a family! Thanks guys.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Very positive experience! Thank you
by Pam G on 08/02/2022Very friendly sales reps. Never pushy or rude.We were there rather late but the staff remained ready willing and able to assist with the purchase .Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Best of the best!!
by Susan Phillips on 07/27/2022Sales people are easy, informative, thorough and not pushy Great experience all aroundIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Repeat customers, top notch. Sales was outstanding, polite, knowledgeable and not pushy
Best of the best Great experience!!
Bulldogg & His Vette
by Gregg H on 07/12/2022Very professionalThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Stress free buying
by Tommy Joe on 06/28/2022The dealership Does all they can to make the buying process stress freeThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
New Ride!
by Mr M on 06/17/2022The whole entire experience was FIRST CLASS! Professional, respectful and straight forward. This is my 2nd vehicle I have leased, my salesman “Jeffrey” and sales manager “Rafa” never made me feel pushed. I felt like I have known them for a… long time. I strongly recommend The Chevy Exchange!Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Tahoe #1
by Michael Guglielmi on 03/05/2022Salesman was very knowledgeable, fun to talk too and easy to work with.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Michelle Rendall is awesome!
by Rick Eisenlauer on 02/24/2022We were looking for a new Chevy Tahoe and doing research with 8-10 dealers in the Chicago area. It became clear to us early on that Michelle Rendall wanted to help us find a car and make the process as easy as possible. She was extremely… responsive, answered all our questions honestly, and was very transparent with everything we needed to know about her process on the dealer side. It can be very frustrating when you know what you want but a car dealer tries to hide aspects of sales process. It is also off putting when the dealer pushes you into something that benefits them over you. We never felt either of these with Michelle and my favorite quote from her during the process was “I want to earn your business!” She was an absolute pleasure to work with and she will be the first phone call I make when I need a new car moving forward.Your fantastic review was awesome to read! Congratulations on your new <CAR MAKE/MODEL>. I am happy <STAFFER FIRST NAME/S> provided you with pressure-free, efficient and well-informed customer service. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
New Corvette
by Jerry Wallin on 02/24/2022First class everyone was dressed professionally and acted like pros. The dealership was spotless. Everyone was knowledgeable and didn’t have to ask for help.Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new <CAR MODEL> and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
E-Transaction
by KLMEMC on 01/18/2022Super easy to work with. Sales representative was extremely responsive and very timely.Thank you for this amazing review! We really appreciate your business. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Super Sales
by Bill Farmer on 11/26/2021Dependable & honest. Excellent trade in values.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Truly Great Customer service
by Dale on 11/17/2021The Sales team went the extra mile to assist meAt The Chevrolet Exchange, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Danny was great
by Philip on 08/25/2021Strongly recommend Danny T who was super-efficient with the delivery of my new car!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Salesman
by Alejandro Guajardo on 07/28/2021I love working with Danny take good care of me know what he doing go beyond his duty to make sure I’m happyThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Ms. Tonnie's Review
by Tonnie Borner on 07/05/2021The Chevrolet Exchange is an awesome dealership. I just purchased my third car from this dealer. .My salesperson, Moody was so kind and encouraging. He truly made the buying process easy. I believe that Moody is an asset to the dealership… as he is professional.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Tom Dinsdale Team
Lost in a Space
by Bill M on 04/10/2021Oh were do I start: I purchased a new car at the Chevy Exchange dealership and it’s been 6 weeks and the loan is still not finalize I have no plates, BMV says they have no paperwork oh let’s not forget the first month car payment is… late. Now let me tell the details. 4 weeks after the Purchase I call GM Financial on the phone 50 minutes only to be told the loan was sent back 4 weeks ago to dealership because loan was not properly filled out. I call Chevy Exchange to tell them they fix it and send back to GM. So let me say this what dealership just let’s a $75000 car drive off with out being payed for a month who’s checking this stuff. So a week later I call GM Financial they said the loan was sent back again and funding held up waiting on a response from Dealership, again I have to call dealership to inform them if they don’t respond the loan will be rejected. Omg how much work do I have to do to get these people to understand I need them to actually do some work. So now it’s 6 weeks I still don’t have any paper work for my car so I can get plates. And get this the dealership wants me to pay them the first months car payment to them what the heck you have not done anything to be paid. Probably good people there but the financial employee surly must be the owners relative who else’s would put up such mismanagement. If your going to pay cash or do your own financials you may be ok. If you want to be treated like your not important finance with the Chevy Exchange.Bill, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
2021 Corvette
by A Very Happy Customer on 04/05/2021Mr Johns factory ordered me my Corvette and Mr Trujillo reviewed every feature on this special vehicle at delivery time The Chevy Exhange organization is first class to deal with Many ThanksThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Great place
by Chris Loniewski on 03/30/2021Great salesman Samuel Cervantes. Helpful manager.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Great experience!
by Sebastian on 12/28/2019Moody is my sales rep and was very nice and professional. The General Manager Rafa was very accomodating and eager to help. Baha the finance manager was very easy to work with. Overall a 5 star experience! SebastianThanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Chevrolet Trax
Chevrolet Silverado 1500
Thank you so much for your wonderful review, Hope! We're thrilled to hear that you had such a positive experience at The Chevrolet Exchange, especially with your new 2025 Chevy Trax. We pride ourselves on providing outstanding service and ensuring our customers feel valued, and it’s great to know that our team, including Fuad, made a lasting impression on you. We truly appreciate your loyalty and look forward to assisting you with any future needs. Thank you for sharing your experience! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
by The Chevrolet Exchange on 05/01/2025