The Chevrolet Exchange
Customer Reviews of The Chevrolet Exchange
Review type:
New Car from Best Chevy Dealer EVER!9
It’s been a pleasure doing business with you!
New Car from Best Chevy Dealer EVER!9
by Hope Limbos on 04/30/2025I have dealt with several car dealerships on the North Shore over the years. My ex husband was a mechanic at a dealership in Highland Park for decades. After all my experiences, Chevy Exchange is the ONLY dealership that I have encountered… that works with a client and actually makes you feel like they care about you. It is because of the OUTSTANDING service, that I have purchased several cars from them. I can’t say enough good things about Chevy Exchange! My latest purchase of my brand new 2025 Chevy Trax was as usual a very good experience. From the salesman, Fuad, to the manager(s), to the service department… Each team member made me feel like they genuinely care about me and that I matter.Thank you so much for your wonderful review, Hope! We're thrilled to hear that you had such a positive experience at The Chevrolet Exchange, especially with your new 2025 Chevy Trax. We pride ourselves on providing outstanding service and ensuring our customers feel valued, and it’s great to know that our team, including Fuad, made a lasting impression on you. We truly appreciate your loyalty and look forward to assisting you with any future needs. Thank you for sharing your experience! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
It’s been a pleasure doing business with you!
Sam Amponsah
by Samuel! on 04/19/2025Everything was fine but the bill was kind of confusing: so many numbers. The mileage on the paperwork for the GMC Savana van was not accurate they wrote 300,000 instead of 75,000 miles I took paperwork back to them, but they said the… correct mileage was in their records. I took the 2002 GMC Savana for oil change, but I wanted some information on if any other service was needed like axle fluid etc. but I didn't get any such news and was not advised of future needs. I don't know if they are familiar with the service needs of the 2002 GMC van. The 2023 Equinox service was ok. I took the Equinox to the dealer for service when the mileage reached 30,000, they told me only oil change was needed. I took the car back at 33800 miles and they said some services were needed at 30000 miles and that those needed to be done now. Why didn't they do the 30000-mile service when I took it to them at that mileage?Thank you for sharing your feedback, Samuel. I appreciate your detailed experience regarding the service of both your 2002 GMC Savana and the 2023 Equinox at The Chevrolet Exchange. It's important to us that you receive clear information and thorough service, especially when it comes to your vehicle's maintenance needs. I understand the confusion with the mileage discrepancy, as well as the need for clearer communication regarding future service requirements. Your insights are valuable in helping us improve our procedures. If you'd like to discuss this matter further, please feel free to reach out to me directly. Thank you again for your feedback, and we look forward to assisting you further. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
I love my beautiful Red Mist Metallic 2L Corvette
by ALR3737 on 04/04/2025I traded in my previous car and I was able to get a good price on it which allowed me to pay exactly what I wanted to pay for my new car. The whole process was easy and as fast as possible given that buying a car always takes a bit of time.… I love my brand new Red Mist Metallic 2L Corvette. It's a dream car. I never would have thought I'd actually own one. I am 100 percent happy with the experience of buying it and, most importantly, with the car.Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience trading in your previous car and securing your dream Red Mist Metallic 2L Corvette at The Chevrolet Exchange. It's fantastic to know that you're so happy with both the buying process and your new vehicle. We hope you enjoy every drive in your stunning Corvette and look forward to welcoming you back in the future! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
2023 Tahoe Purchase@ Chevy Exchange
by Nick……. on 05/04/2023Rafat was great from the first phone call. I ordered a new Tahoe and he helped me the whole way. Kept me informed on what was going on and when it would be here. Moody was great showing me everything on the vehicle when it got there. They… made the whole experience comfortable and no stress. Lance walked us through the dealership and explained the accessories. This whole Chevy team makes you feel like you’re part of a family! Thanks guys.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Service was very accommodating and friendly
by Andrew S on 12/21/2022Had a small list of nuisance things but the big one was the sunroof leaking. The stuff Chevy had control over they knocked out real quick. Sunroof was a contractor and took them a couple tries to find the leak but even after a follow up… visit Chevy found me a loaner car so I can still drive my family of 5 around.Andrew, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Chevy Exchange
by Colorado on 11/17/2022Great service,quickly done at a fair price.Colorado, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at The Chevrolet Exchange provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Very positive experience! Thank you
by Pam G on 08/02/2022Very friendly sales reps. Never pushy or rude.We were there rather late but the staff remained ready willing and able to assist with the purchase .Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Best of the best!!
by Susan Phillips on 07/27/2022Sales people are easy, informative, thorough and not pushy Great experience all aroundIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Repeat customers, top notch. Sales was outstanding, polite, knowledgeable and not pushy
Best of the best Great experience!!
Bulldogg & His Vette
by Gregg H on 07/12/2022Very professionalThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Stress free buying
by Tommy Joe on 06/28/2022The dealership Does all they can to make the buying process stress freeThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
New Ride!
by Mr M on 06/17/2022The whole entire experience was FIRST CLASS! Professional, respectful and straight forward. This is my 2nd vehicle I have leased, my salesman “Jeffrey” and sales manager “Rafa” never made me feel pushed. I felt like I have known them for a… long time. I strongly recommend The Chevy Exchange!Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Owner
by Topolino on 05/29/2022My 2015 Chevy Sonic needed a new gear shift handle I could not get the car on reverse or park. The parts dept ordered a new shift piece which some time to arrive) and it was installed Great job !Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Tahoe #1
by Michael Guglielmi on 03/05/2022Salesman was very knowledgeable, fun to talk too and easy to work with.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Michelle Rendall is awesome!
by Rick Eisenlauer on 02/24/2022We were looking for a new Chevy Tahoe and doing research with 8-10 dealers in the Chicago area. It became clear to us early on that Michelle Rendall wanted to help us find a car and make the process as easy as possible. She was extremely… responsive, answered all our questions honestly, and was very transparent with everything we needed to know about her process on the dealer side. It can be very frustrating when you know what you want but a car dealer tries to hide aspects of sales process. It is also off putting when the dealer pushes you into something that benefits them over you. We never felt either of these with Michelle and my favorite quote from her during the process was “I want to earn your business!” She was an absolute pleasure to work with and she will be the first phone call I make when I need a new car moving forward.Your fantastic review was awesome to read! Congratulations on your new <CAR MAKE/MODEL>. I am happy <STAFFER FIRST NAME/S> provided you with pressure-free, efficient and well-informed customer service. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
New Corvette
by Jerry Wallin on 02/24/2022First class everyone was dressed professionally and acted like pros. The dealership was spotless. Everyone was knowledgeable and didn’t have to ask for help.Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new <CAR MODEL> and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
E-Transaction
by KLMEMC on 01/18/2022Super easy to work with. Sales representative was extremely responsive and very timely.Thank you for this amazing review! We really appreciate your business. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Super Sales
by Bill Farmer on 11/26/2021Dependable & honest. Excellent trade in values.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Truly Great Customer service
by Dale on 11/17/2021The Sales team went the extra mile to assist meAt The Chevrolet Exchange, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Danny was great
by Philip on 08/25/2021Strongly recommend Danny T who was super-efficient with the delivery of my new car!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Salesman
by Alejandro Guajardo on 07/28/2021I love working with Danny take good care of me know what he doing go beyond his duty to make sure I’m happyThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Ms. Tonnie's Review
by Tonnie Borner on 07/05/2021The Chevrolet Exchange is an awesome dealership. I just purchased my third car from this dealer. .My salesperson, Moody was so kind and encouraging. He truly made the buying process easy. I believe that Moody is an asset to the dealership… as he is professional.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Tom Dinsdale Team
Thank you so much for your wonderful review, Hope! We're thrilled to hear that you had such a positive experience at The Chevrolet Exchange, especially with your new 2025 Chevy Trax. We pride ourselves on providing outstanding service and ensuring our customers feel valued, and it’s great to know that our team, including Fuad, made a lasting impression on you. We truly appreciate your loyalty and look forward to assisting you with any future needs. Thank you for sharing your experience! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
by The Chevrolet Exchange on 05/01/2025